Kevins Mercedes | Page 2

Lithia Hyundai of Anchorage responded

Hi Cammeron, Our team would like to thank you for allowing us to serve you, as we appreciate your business. We regret that you experienced an extended wait time, and would like the opportunity to discuss this with you further. Please reach out to me at your convenience. We hope to have the opportunity to serve you again. Moises Gonzalez - Service Manager - 907-762-5752

Lithia Hyundai of Anchorage responded

Thank you, Martin, for sharing your positive experience with the service department at Lithia Hyundai of Anchorage. We're delighted to hear that the team was helpful and provided recommendations without being pushy. If there's anything specific you appreciate or if you have additional comments, feel free to let us know. We value your feedback and look forward to serving you in the future!

Lithia Hyundai of Anchorage responded

Hello! We're thrilled to receive your positive feedback about your recent service experience at Lithia Hyundai of Anchorage! Our team takes pride in providing excellent customer service, and we're delighted to hear that you found the service to be good. We're here to ensure your satisfaction and look forward to serving you in the future.

Lithia Hyundai of Anchorage responded

Hi Nathalia, Thank you for sharing your positive feedback about your experience at Lithia Hyundai of Anchorage. We're delighted to hear that you received great customer service from our dedicated staff. Your suggestion about having a dedicated individual to answer the phone is valuable, and we'll certainly take it into consideration for improvement. We're glad you appreciate the quick turnaround from our mechanics and the presence of a diverse team, including a lady on staff. We look forward to continuing to provide excellent service for you. If you have any questions or need assistance, don't hesitate to reach out.

Lithia Hyundai of Anchorage responded

Hi Julianna, I genuinely appreciate you sharing your experience with us. It's regrettable to learn about the communication challenges and the oversight in addressing the issue you mentioned. Your insights are crucial in helping us enhance our service. That being said, I'd love to hear more about your experience and discuss how we can make things right. Please reach out to me through the number below. We hope to hear from you soon. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hello Jane, Thank you for taking the time to share your feedback. We apologize for the delay in completing your car service and any inconvenience it may have caused. Your concerns are important to us, and we'd like to ensure that the recurring problem is thoroughly addressed. That being said, please contact us through the number below in order to further discuss your time here. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your positive experience with us! We're thrilled to hear that our team at Lithia Hyundai of Anchorage was able to diagnose and swiftly repair the issue with your vehicle. Customer satisfaction is our priority, and we're delighted we could take care of the problem for you. We hope to see you again soon.

Lithia Hyundai of Anchorage responded

Hi K.O., Thank you for bringing this to our attention. It is regrettable to hear about the level of communication and client care you received and apologize for the less-than-satisfactory experience you had. We hope you provide us with the opportunity to come up with an amicable solution and would appreciate it if you contact us at your earliest convenience. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hi Makinzie, Thank you for sharing your recent experience, and I apologize for any inconvenience you faced. I'm sorry to hear about the challenges in reaching us and the lack of communication regarding your car. To better understand your situation and address your concerns, please reach out to us directly through the number below. Your feedback is valuable, and we aim to improve your experience moving forward. Best, Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hello, Thank you for taking the time to inform us of your experience. We strive for prompt and clear responses and are sorry to see that this was not the case during your visit. I would like to discuss this with you further so that I can see that your concerns are properly addressed. Please contact me at the number below when you are available. Best, Matt Dean - Service Manager - 907-762-5131