Kevins Mercedes
Kevins Mercedes at Lithia Hyundai of Anchorage

Kevins Mercedes | Page 2

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

Contact Me
4.3
384 Reviews

Dealership Experience

6 yrs, 3 mos

Industry Experience

7 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.3

384 Reviews

Write a Review

384 Reviews of Kevins Mercedes

May 17, 2024

Dealership Rating
Employee Rating

I came in for a scheduled oil change, and I waited 3 hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid More

by cammeron.hull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 22, 2024

Lithia Hyundai of Anchorage responded

Hi Cammeron, Our team would like to thank you for allowing us to serve you, as we appreciate your business. We regret that you experienced an extended wait time, and would like the opportunity to discuss this with you further. Please reach out to me at your convenience. We hope to have the opportunity to serve you again. Moises Gonzalez - Service Manager - 907-762-5752

February 21, 2024

Dealership Rating
Employee Rating

The service department is great. They're always helpful and make recommendations without being pushy More

by Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2024

Lithia Hyundai of Anchorage responded

Thank you, Martin, for sharing your positive experience with the service department at Lithia Hyundai of Anchorage. We're delighted to hear that the team was helpful and provided recommendations without being pushy. If there's anything specific you appreciate or if you have additional comments, feel free to let us know. We value your feedback and look forward to serving you in the future!

January 02, 2024

Dealership Rating
Employee Rating

Good customer service in the service department with the guy that was helping me. Service was good. More

by MTIGILAU1
Recommend Dealer
Yes

Other Employees Tagged: Kevins Mercedes

Jan 03, 2024

Lithia Hyundai of Anchorage responded

Hello! We're thrilled to receive your positive feedback about your recent service experience at Lithia Hyundai of Anchorage! Our team takes pride in providing excellent customer service, and we're delighted to hear that you found the service to be good. We're here to ensure your satisfaction and look forward to serving you in the future.

December 31, 2023

Dealership Rating
Employee Rating

Great customer service once the phone lines are answered. The staff is amazing! I think perhaps having a dedicated individual to answer the phone would be great. The mechanics are quick to turn around the ca More

by Nathalia
Recommend Dealer
Yes

Other Employees Tagged: Kevins Mercedes

Jan 03, 2024

Lithia Hyundai of Anchorage responded

Hi Nathalia, Thank you for sharing your positive feedback about your experience at Lithia Hyundai of Anchorage. We're delighted to hear that you received great customer service from our dedicated staff. Your suggestion about having a dedicated individual to answer the phone is valuable, and we'll certainly take it into consideration for improvement. We're glad you appreciate the quick turnaround from our mechanics and the presence of a diverse team, including a lady on staff. We look forward to continuing to provide excellent service for you. If you have any questions or need assistance, don't hesitate to reach out.

December 13, 2023

Dealership Rating
Employee Rating

Bad communication, didn't fix something that I posted because intake tech didn't write it down More

by Juliannarobinson89
Recommend Dealer
No

Other Employees Tagged: Kevins Mercedes

Dec 14, 2023

Lithia Hyundai of Anchorage responded

Hi Julianna, I genuinely appreciate you sharing your experience with us. It's regrettable to learn about the communication challenges and the oversight in addressing the issue you mentioned. Your insights are crucial in helping us enhance our service. That being said, I'd love to hear more about your experience and discuss how we can make things right. Please reach out to me through the number below. We hope to hear from you soon. Best, Matt Dean - Service Manager - 907-762-5131

December 11, 2023

Dealership Rating
Employee Rating

Car was late getting done but glad they answered the phone when I called. Same problem keeps happening so I wonder if it is getting fixed More

by JANEVONB
Recommend Dealer
Yes

Other Employees Tagged: Kevins Mercedes

Dec 12, 2023

Lithia Hyundai of Anchorage responded

Hello Jane, Thank you for taking the time to share your feedback. We apologize for the delay in completing your car service and any inconvenience it may have caused. Your concerns are important to us, and we'd like to ensure that the recurring problem is thoroughly addressed. That being said, please contact us through the number below in order to further discuss your time here. Best, Matt Dean - Service Manager - 907-762-5131

December 10, 2023

Dealership Rating
Employee Rating

took care of the problem glad that they were able to diagnose the problem and got it repaired quickly More

by FLANDERS0
Recommend Dealer
Yes

Other Employees Tagged: Kevins Mercedes

Dec 11, 2023

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your positive experience with us! We're thrilled to hear that our team at Lithia Hyundai of Anchorage was able to diagnose and swiftly repair the issue with your vehicle. Customer satisfaction is our priority, and we're delighted we could take care of the problem for you. We hope to see you again soon.

December 10, 2023

Dealership Rating
Employee Rating

Poor communication and follow through, lack of concern for the customer post-vehicle purchase, and a feeling the service dept was dismissive of my concerns. More

by K.O.
Recommend Dealer
No

Other Employees Tagged: Kevins Mercedes

Dec 12, 2023

Lithia Hyundai of Anchorage responded

Hi K.O., Thank you for bringing this to our attention. It is regrettable to hear about the level of communication and client care you received and apologize for the less-than-satisfactory experience you had. We hope you provide us with the opportunity to come up with an amicable solution and would appreciate it if you contact us at your earliest convenience. Best, Matt Dean - Service Manager - 907-762-5131

December 08, 2023

Dealership Rating
Employee Rating

They don't answer the phones. They also kept my car for 4 days without communicating at all what the issue was. More

by Makinzie.a
Recommend Dealer
No

Other Employees Tagged: Kevins Mercedes

Dec 11, 2023

Lithia Hyundai of Anchorage responded

Hi Makinzie, Thank you for sharing your recent experience, and I apologize for any inconvenience you faced. I'm sorry to hear about the challenges in reaching us and the lack of communication regarding your car. To better understand your situation and address your concerns, please reach out to us directly through the number below. Your feedback is valuable, and we aim to improve your experience moving forward. Best, Matt Dean - Service Manager - 907-762-5131

December 06, 2023

Dealership Rating
Employee Rating

There were a few communication glitches and no responses to my texts Overall, the experience could have been made better. Had the communication been a little bit more timely More

by Cmae
Recommend Dealer
Yes

Other Employees Tagged: Kevins Mercedes

Dec 07, 2023

Lithia Hyundai of Anchorage responded

Hello, Thank you for taking the time to inform us of your experience. We strive for prompt and clear responses and are sorry to see that this was not the case during your visit. I would like to discuss this with you further so that I can see that your concerns are properly addressed. Please contact me at the number below when you are available. Best, Matt Dean - Service Manager - 907-762-5131

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