Kevins Mercedes | Page 4

Lithia Hyundai of Anchorage responded

Hi Dakota, Thank you for the outstanding 5-star review! We're thrilled that you found our employees kind, enjoyed the kid-friendly space, and appreciated the updates on your vehicle. Your feedback is truly valuable to us. If there's anything specific that stood out to you during your visit or if you have further feedback, please feel free to share. We appreciate your business and look forward to your next visit.

Lithia Hyundai of Anchorage responded

Hi Becca, Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and communication. Ensuring our customers are informed and satisfied is a top priority for us. We appreciate your positive comments about our text message communication. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to serving you again in the future.

Lithia Hyundai of Anchorage responded

Hi Kelli, Thank you for your positive feedback! We're delighted to hear that you experienced very good customer service, effective communication, and a swift resolution to your car issue. Getting your car back within a day is fantastic news! We appreciate you taking the time to share your experience, and if there's anything else you need or if you have further feedback, please feel free to let us know. We look forward to serving you again in the future.

Lithia Hyundai of Anchorage responded

Hi Stacey, Thanks a ton for sharing your positive experience! We're thrilled to hear that everything went smoothly, and our team was able to complete the job in a timely manner. It's fantastic to know that our communication met your expectations. We appreciate your feedback, and we're here whenever you need assistance in the future. Looking forward to serving you again!

Lithia Hyundai of Anchorage responded

Hi Shannon, Thank you for sharing your positive experience with us! We're pleased to hear that you received great service and found our prices reasonable. We understand that navigating through a winter storm can be challenging, and we're glad to have been of assistance. If you ever have more feedback or need help in the future, feel free to reach out. We appreciate your kind words and look forward to serving you again.

Lithia Hyundai of Anchorage responded

Hello, We're delighted to hear that you had an exceptional experience working with Travis! Finding the perfect vehicle that matches your wants and needs is always our goal. We look forward to assisting you with all your future car purchases. If you ever have more feedback or need further assistance, please feel free to reach out. We appreciate your business and can't wait to serve you again in the future.

Lithia Hyundai of Anchorage responded

Hello, We're delighted to hear that your experience was simple, easy to understand, and efficient. Being in and out quickly is something we aim for, and we're pleased that our staff was polite and helpful throughout your visit. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to support you, and we appreciate your trust in our services. Thank you for choosing us!

Lithia Hyundai of Anchorage responded

Hi Zena, Thank you for sharing your experience with us. We appreciate your trust in us for the service recall on your 2009 Santa Fe. It's great to hear that Kevin explained the procedure and provided you with clear information about the process. Our waiting area with complimentary coffee, tea, water, and free WiFi is designed to make your visit as comfortable as possible. We're pleased to know that the inspection of your vehicle has been completed, and we're in the process of ordering the necessary parts. Kevin's assistance with the high mileage service and scheduling it alongside the recall service is a great convenience. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to ensure your continued satisfaction, and we appreciate your support. Thank you for choosing us for your automotive needs.

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this matter to our attention. I apologize for the lack of communication and professionalism you have experienced. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 580-648-4498 for a faster response. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided. Matt Dean - Service Manager - 907-762-5131

Lithia Hyundai of Anchorage responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear about your experience. If you are willing, I would like to discuss this in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Matt Dean - Service Manager - 907-762-5131