Kevins Mercedes
Kevins Mercedes at Lithia Hyundai of Anchorage

Kevins Mercedes | Page 33

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

Contact Me
4.3
384 Reviews

Dealership Experience

6 yrs, 3 mos

Industry Experience

7 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.3

384 Reviews

Write a Review

384 Reviews of Kevins Mercedes

January 26, 2022

Dealership Rating
Employee Rating

The wait was long, but as is everywhere with covid shortages. Otherwise great customer service. More

by SFDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 27, 2022

Lithia Hyundai of Anchorage responded

Hello, thank you for your understanding in regards to the wait time you experienced. I would like to assure you our team is doing our lest to lessen this for our customers. If there is anything further we can do to assist you, please don't hesitate to stop by. We are here to help!

January 25, 2022

Dealership Rating
Employee Rating

I didn’t give a perfect rating because the cost of my repair is to high price More

by One
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2022

Lithia Hyundai of Anchorage responded

Hello, I regret to learn you feel this way in regards the your repair estimate. If you have any question in regards to our quote please feel free to reach out to our team. We would be happy to discuss this further with you.

January 24, 2022

Dealership Rating
Employee Rating

If you need your car serviced, it will take at least 3 hours every time, so use their car service and go shopping. But eventually they will fix your car. More

by Nonya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Garza

Jan 25, 2022

Lithia Hyundai of Anchorage responded

Hi Nonya, While Im pleased to know you were able to utilize our car service during this time, Im sorry to learn of the time estimate you were provided for your most recent service. I assure you your feedback will be shared with our team and hope you will consider reaching out to us for any future needs.

January 24, 2022

Dealership Rating
Employee Rating

Service was good but they don’t answer the phone, in the service dept not sure what’s going on. The last month tried 10 times and left text had to drive across town to make an appointment. Maybe a coupon More

by TBONECOLLEY67
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Hippen , Nathan Carter, Kevin Garza, Jessica Konstantynowicz, Shane O'Neill, Philip Reeve

Jan 25, 2022

Lithia Hyundai of Anchorage responded

Hello, I'm sorry to learn you have tried to contact us via phone. I would like to assure you our team is currently working on a fix for our phone system. While i'm pleased to know you were able to schedule an appointment, I would like to offer my apologies for any inconvenience you encountered. For future scheduling please text the following number for assistance 844 871 8445.

January 20, 2022

Dealership Rating
Employee Rating

Love this place. Kevin was so nice and help me when it my first time there and my service was fast and steady. More

by SONEETAVVU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2022

Lithia Hyundai of Anchorage responded

Thank you for giving us the chance to earn your business! We are pleased to know Kevin assisted you so well. We look forward to your next visit.

January 20, 2022

Dealership Rating
Employee Rating

Bought my car here not quite a year ago. I’m a DoorDasher. Lithia Hyundai keeps me on the road safely and in style. Always a pleasure dealing with staff. Service is fast and well done. Kudos to th More

by BUNZAI29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2022

Lithia Hyundai of Anchorage responded

Hello, thank you for trusting our team here at Lithia Hyundai of Anchorage to keep you vehicle running! We certainly understand how important this can be when your vehicle is used so heavily for work. Until your next visit, dash safely!

January 19, 2022

Dealership Rating
Employee Rating

I have always taken my vehicle here to get the oil changed and don't usually have any problems. More

by cherylrose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Philip Reeve

Jan 19, 2022

Lithia Hyundai of Anchorage responded

Hi Cheryl, thank you for choosing Lithia Hyundai of Anchorage for your vehicles oil service needs! We are happy to know you have always been satisfied with the service provided by our team and look forward to assisting you with any future needs.

January 18, 2022

Dealership Rating
Employee Rating

Kevin was very nice and even took a picture so I could see work that was done More

by ARCTICSTEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2022

Lithia Hyundai of Anchorage responded

Hello, thank you for sharing your service experience with our team member, Kevin. We are happy to hear you found the photo updates to be helpful. Until your next visit here at Lithia Hyundai of Anchorage, drive safe!

January 17, 2022

Dealership Rating
Employee Rating

Quick service, reasonable rates. I was able to get an appointment with in 3 days. More

by Gr8mischief
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2022

Lithia Hyundai of Anchorage responded

Hello, thank you for scheduling your service with our team here at Lithia Hyundai of Anchorage. We are happy to have provided you with prompt service at a reasonable rate. Until next time, drive safe!

January 17, 2022

Dealership Rating
Employee Rating

Extremely helpful and caring I brought my car in for the appointment to see if I had any recall concerns to be addressed. This was at no cost to me. I mentioned that I had a few questions about some thing More

by IAMCINDY907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Brookins, Ian Chase , Justin Adams, Kevin Garza, Philip Reeve

Jan 18, 2022

Lithia Hyundai of Anchorage responded

Hi Cindy, we are pleased to to have diagnosed your Hyundai with only a minor issue and our team would like to thank you for sharing your recommendation of our service center! If there is anything further we can do to help please feel free to stop by, we are here to help!

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