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Start your review of Keythsia Francois.
Keythsia Francois
Keythsia Francois at Copeland Chevrolet
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Keythsia Francois

Phone & Internet Sales

Copeland Chevrolet

955 Pearl Street
Brockton, MA 02301

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1 Review of Keythsia Francois

October 05, 2020

Dealership Rating
Employee Rating

"Don’t believe advertised pricing They list trade assist..."

- Russc77

Don’t believe advertised pricing They list trade assist that is supposed to according to their website trade assist gets added to KBB value??? Not true was given a trade value and asked for numbers and the numbers were off I asked and was told that trade value includes trade assist fake advertising and poor communication from the start

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No

Other Employees Tagged: Max Reed

Oct 05, 2020

Copeland Chevrolet responded

Here at Copeland Chevrolet, we strive for excellence, and are disappointed to hear that you received anything less. As mentioned via e-mail in the offer disclaimer, the trade-in assistance is added to your total trade-in allowance. Based on the actual book values of your truck we are actually allowing you over the published trade-in assistance offer. As mentioned, we were trying to accommodate you by working remotely so you did not have to come off the Island to get figures, but instead we have recieved a 1 star review for trying to help you. We wish you luck in your search for a vehicle.

Oct 05, 2020

Russc77 responded

Bait and switch and you expect gratitude I can do this all year

Oct 05, 2020

Copeland Chevrolet responded

Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. We would like the opportunity to address your concerns. Please reach out to General Sales Manager, Max Reed at (508) 586-7900 when you have a chance. Thank you, and we look forward to hearing from you.

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