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Kiara Santos
491 Reviews
491 Reviews
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491 Reviews of Kiara Santos
Verified Customer
August 23, 2020
I've been waiting for two weeks to get a new AC line which your dealership said was nowhere in the nation and had to be ordered I find this to be a problem that takes two weeks to get line ordered and d which your dealership said was nowhere in the nation and had to be ordered I find this to be a problem that takes two weeks to get line ordered and delivered from anywhere in the world I think it's because it's warranty work and I've been driving in this hundred plus weather for two weeks I appreciate the effort of your shop and I will give a better review Once you accomplish all the work but at the moment it's the time Factor that's a little disappointing what you're working the past has been very good still waiting on my line. Thank you. More
by JEFFRODGER81
August 14, 2020
Overall good experience Kiara was very helpful &professional Took my Prius in for 160,000 mile oil change, tire rotation and fluid checks. Mentioned to the service dept. that my Tire Pressure Annunciator was ON Took my Prius in for 160,000 mile oil change, tire rotation and fluid checks. Mentioned to the service dept. that my Tire Pressure Annunciator was ON constantly - not sure WHY. Oil was changed, Tires were rotated. Tire Pressure Annunciator was STILL ON constantly. Returned to the Service Dept. spoke w/ Kiara again and car was checked again. Upon return, mechanic THIS time noted there was a NAIL in the Passenger Rear Tire leaking pressure causing Annunciator to come ON. Finally, they added air to all the tires and Annunciator went OUT. Customer Comment: When rotating tires, make sure the Tire Pressure is checked, as in this case it wasn't noted anywhere on the Invoice. Slow down, and make sure to check everything needed during the service appointment, don't skip steps. When I asked about having the tire with the nail replaced, was told the dealership wouldn't do it. I asked WHY and was told they couldn't guarantee the OTHER tires? WHY would they need to be guaranteed - they are guaranteed by Michelin (Firestone). I was even willing to buy 1 tire which the dealership COULD have warrantied - not sure about the runaround unless it was because the dealership was trying to SELL me NEW tires. Unfortunately, those WERE NEW tires only 1 1/2 years old with < 15,000 miles on them and in GOOD shape. I also was told that if they pulled the NAIL out, the air would leak out. So I asked, why can't they patch it? Was told that it was too CLOSE to the Tire Wall section of the tire. After all was said and done, I took the tire to another tire store, and they PATCHED it w/o ANY excuses. Was told by them about dealerships wanting to sell you NEW tires is WHY they wouldn't fix it. I DO PRAISE Kiara Santos for everything she did to get me back on the road as quickly as possible since I was Teleworking from home that day. She was very PROFESSIONAL, POLITE, provide OUTSTANDING service to an existing customer with the dealership. Thank you Kiara Santos! Tomas Petrik Lancaster, CA More
by petriktl
August 01, 2020
You need to find a service manager you trust I had problems getting answers on the phone and was continually transferred from place to place. I was getting very frustrated. I hung up a tried agai I had problems getting answers on the phone and was continually transferred from place to place. I was getting very frustrated. I hung up a tried again and Kiara Santos answered the phone. She was wonderful and coordinated tire ordering and my service to happen at the same time. I will go back and ask for her. More
by JNC
August 01, 2020
The Toyota service team members are always so kind and helpful. They answer all my questions thoroughly and make sure I’m satisfied with their services before I leave. helpful. They answer all my questions thoroughly and make sure I’m satisfied with their services before I leave. More
by ANDREAAREVALO42
July 30, 2020
Fast and easy service Service was done fast and easy. Did not have to wait long. Recommended and would come back for more service since it is the closest Toyota nearby Service was done fast and easy. Did not have to wait long. Recommended and would come back for more service since it is the closest Toyota nearby More
by qtnd
July 08, 2020
Disappointed with Safety and Health Demonstrated I was very dissatisfied with the claim of "your safety and health is our priority" service due to COVID 19. I wore my mask for respect of the employe I was very dissatisfied with the claim of "your safety and health is our priority" service due to COVID 19. I wore my mask for respect of the employees but didn't get the same respect. Personnel working in the service area NOT wearing masks or wearing a mask across their chin only as they walked through the service area. Front Office personal socializing in the service lane not wearing a mask. This is not making my safety and health a priority. It also made me wonder about my car needing to be disinfected. there was no one was in the service lane when I drove in. I had to leave my car and go find someone to do the intake for my car even though I had an appointment. I was assigned to Kiara Santos who wore her mask while checking my car in. I wanted a different grade of oil for my vehicle. I was told they couldn't get the oil by the time they closed at 5:00 and I'd have to make another appointment. After seeing the lax of protection and mask wearing of the service personnel I did not want to return so I had them put in the standard grade of oil. I waited in the sales showroom for my car to be finished. All sales personal wore a mask and wore it correctly along with customers viewing the vehicles . I appreciated their respect for each other and for the customers. Whether you or the employees personally believe masks can make a difference, to the current health concerns due to COVID 19, should be demonstrated by wearing one at work. Just because you work on a vehicle and not directly with the public doesn't mean employees should have the option of wearing a mask. I have been a customer of the Toyota of Lancaster Service area for 8 years. This is not the service I have come to expect and the respect that needs to be shown to all people. More
by N
June 26, 2020
Missed bad wiper blades, chattering sounds when braking . could not find paperwork for a 30-minute delay, Misdirected location where I could pick up my Prius, etc, etc . could not find paperwork for a 30-minute delay, Misdirected location where I could pick up my Prius, etc, etc More
by FRED54
June 17, 2020
Replacement part and cliajet application Took care of Cilajet application but had to go back for a replacement part (on new sale). With my husband recently having surgery, taking the vehicle Took care of Cilajet application but had to go back for a replacement part (on new sale). With my husband recently having surgery, taking the vehicle back would have been difficult. They instead picked up our vehicle, did the work, and brought it back to me, alleviating a lot of stress on my part. I really appreciated this kindness, effort, and assistance in our situation. Ernesto helped to facilitate the part replacement, but Kiara was the one who remained in constant contact with us and coordinated everything. She provided great customer service! More
by PAWLIK32
Other Employees Tagged: Ernesto Baltier
June 13, 2020
Tundra 30K My Tundra 30K service appoint was on time, as promised. I was in/out within 1.5 hrs. I was able to purchase the extended ToyotaCare and apply My Tundra 30K service appoint was on time, as promised. I was in/out within 1.5 hrs. I was able to purchase the extended ToyotaCare and apply it to this service. Good experienced as always. More
by ECBERMAN
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