Kim Bacon

Holm Automotive Center Inc responded

Thank you for the fantastic review, Ramon! We are so pleased to hear that you felt you were treated fairly and that we were able to give you a good price on your new truck. We are committed to creating meaningful relationships with our clients based on Trust, and your feedback is a testament to that. We are proud of our entire team, including Ross, Tim, Kim, Caysen, Frank, Carter, William, Noe, Cedric, and Stephen, for providing you with an excellent experience. We appreciate your business and hope you enjoy your new truck! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing this wonderful feedback! We are so glad to hear that you had such a positive experience with Chuck Loader during your truck's first oil change. Your comments about Chuck making you feel like you're "talking to an old friend" perfectly capture our commitment to building relationships based on trust and concern for others. It's our goal to make every visit a pleasant one, and we are proud to have team members like Chuck who make that a reality. We appreciate your continued business and your confidence in our team. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thanks for your wonderful feedback! We're so pleased to hear that Zoey kept you well informed about your vehicle's status and that our team did a great job on your hail damage repair. It's also fantastic that Kim was great at making sure you had a rental car while your vehicle was being repaired. Providing clear communication and ensuring you have convenient alternatives is a core part of our Customer Care and commitment to helping our clients meet the demands of their lives. We appreciate you recognizing Kim Bacon, Haley Swanson, and Zoe Needham! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for sharing your experience. We sincerely apologize that the wrong part was initially ordered for your vehicle. However, we are glad to hear that our team, including Kim and Lora, worked diligently to make things right by assisting with your car rental and delivering your vehicle. This reflects our commitment to Concern For Others and our Determination to find solutions for our clients. We are happy to know your vehicle is running well! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your wonderful feedback and for sharing your positive experiences with Holm's! We truly appreciate your loyalty and are delighted to hear that you consistently receive great service from our team. Cedrick, Kim Bacon, and Chuck Loader, along with the entire Holm Automotive team in Abilene, are committed to providing exceptional customer care and ensuring your satisfaction. We strive to be a dealership you can always rely on for excellent service. Your feedback is a great encouragement to us! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for the great feedback! We're pleased to hear that Chuck was so helpful and provided you with clear explanations. Providing excellent customer care and ensuring our customers understand the services being performed are important to us. We appreciate your intention to return and look forward to serving you again! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We truly appreciate your kind words! Creating a friendly atmosphere and providing great service are top priorities for us at Holm Automotive. Our team is determined to provide the best possible experience for every customer, reflecting our core values of customer care and teamwork. We are so pleased to hear that you consistently have positive experiences with us. Thank you for your continued business! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for sharing your positive experience with Holm Automotive Center. We're pleased to hear you appreciate our friendly service and comfortable waiting area. Creating a welcoming environment for our clients is a priority, reflecting our commitment to Customer Care and Concern for Others. We strive to make every interaction a positive one, ensuring our clients feel valued and respected. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your continued business! We're thrilled you chose Holm Automotive Center for your upgrade from an 18 model to a 23 model. We're especially pleased to hear you enjoy working with Chris. Building meaningful relationships based on Trust, Fairness, Value, and Quality, as outlined in our mission statement, is paramount, and it sounds like Chris exemplified these principles. This also speaks to our core value of Teamwork, as we all work together to achieve these goals. We appreciate your loyalty and look forward to serving you again in the future. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

We're thrilled to hear that you're a loyal customer of Holm Automotive Center! It's wonderful to know that both our sales and service departments have provided you with excellent service. We appreciate your business and look forward to continuing to serve you in the future. Sincerely, The Holm Automotive Team of Abilene