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Kim Boutell

Overview Reviews (59) Inventory (336)

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Kim Boutell

Kim Boutell | Page 5

Service Advisor

Spitzer Jeep RAM Brook Park

13001 Brookpark Rd
Brook Park, OH 44142

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4.3

59 Reviews

Overview Reviews (59) Inventory (336)

4.3

59 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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59 Reviews of Kim Boutell

January 11, 2026

Dealership Rating

Employee Rating

Kim was great and very helpful. I appreciated her patience and knowledge of everything. The dealership was very clean and organized. I appreciated her patience and knowledge of everything. The dealership was very clean and organized. More

by cjpc101

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Crystal Barber, Denise Baker

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Jan 11, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 04, 2026

Dealership Rating

Employee Rating

Happy New Year! I had a great experience. My service was done quickly and every person that worked that day had a great attitude! Thanks you guys I had a great experience. My service was done quickly and every person that worked that day had a great attitude! Thanks you guys More

by Shefixedit

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kim Boutell

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Jan 05, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Jeep RAM Brook Park.

January 02, 2026

Dealership Rating

Employee Rating

Terrible went to pick up doors still wouldn't open with remote new truck no loner remote new truck no loner More

by Dave6450

Verified Customer

Recommend Dealer

Other Employees Tagged: Kim Boutell

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Jan 07, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you for providing this feedback, Dave, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Jan 07, 2026 -

Dave6450 responded

Everything was resolved and the vehicle is repaired

December 10, 2025

Dealership Rating

Employee Rating

Great dealership so easy to work with! Very kind and a lot of smiles at the dealership Very kind and a lot of smiles at the dealership More

by PAULDOUGLASW

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Kelly, Jim Crail, Crystal Barber, Denise Baker, Sean Mangan, Marangelis Fontanez, Ian Tillman, Ariel Albores, Lisa Leclair

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Dec 10, 2025 -

Spitzer Jeep RAM Brook Park responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 08, 2025

Dealership Rating

Employee Rating

I specifically mentioned 2 items. After waiting 1.5 hours, she came back and said service needs to order a switch. I told her 5 days prior, the window switch is broken on the Passenge After waiting 1.5 hours, she came back and said service needs to order a switch. I told her 5 days prior, the window switch is broken on the Passenger side, still I needed to wait. The other item was the radio. U-Box connect error pops-up constantly. I called her a day before to inform her, yet when I pulled out the dealership, that wasn't working. I tried to call minutes later, voicemail message. I can home and mentioned that, I needed to come back in a week. I was pumping fuel Friday and noticed my Sharkfin cover to my antenna is missing. I called Spitzer and was told it is okay to drive around with no problem. I have a Monthly Car Wash plan that I cannot use, per Spitzer. Very inconvenient to drive, constantly pushing the radio screen. Kim did inform me that the repair cost is a $100.00 deductible, but since I said something, that might be waived. More

by Tom Zak

Verified Customer

Recommend Dealer

Other Employees Tagged: Kim Boutell

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Dec 12, 2025 -

Spitzer Jeep RAM Brook Park responded

Thank you for this feedback, Tom. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 08, 2025

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Employee Rating

Very great customer service n greetings was excellent and the wait time was quick and great thanks for getting my car fixed thre right way the wait time was quick and great thanks for getting my car fixed thre right way More

by pimpin55

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Kelly, Ariel Albores

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Dec 08, 2025 -

Spitzer Jeep RAM Brook Park responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Jeep RAM Brook Park!

December 05, 2025

Dealership Rating

Employee Rating

Too much upselling. They did not put air in my tires after asking three times. They did not put air in my tires after asking three times. More

by steven

Verified Customer

Recommend Dealer

Other Employees Tagged: Kim Boutell

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Dec 09, 2025 -

Spitzer Jeep RAM Brook Park responded

Steven, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 27, 2025

Dealership Rating

Employee Rating

Kim was amazing to work with. She made a difficult situation better. We live over an hour away and she was wonderful accommodating us. She made a difficult situation better. We live over an hour away and she was wonderful accommodating us. More

by hawkmelody

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kim Boutell

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Nov 28, 2025 -

Spitzer Jeep RAM Brook Park responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Jeep RAM Brook Park.

November 21, 2025

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Employee Rating

State of the art facility with honest and experienced employees that complete the job correctly and on time employees that complete the job correctly and on time More

by Jeff

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tony Black, Lisa Jackson

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Nov 21, 2025 -

Spitzer Jeep RAM Brook Park responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Jeep RAM Brook Park.

November 15, 2025

Dealership Rating

Employee Rating

Horrible would not ever come back there and I'm thinking about suing Horrible unprofessional rude about suing Horrible unprofessional rude More

by Dutchin1998

Verified Customer

Recommend Dealer

Other Employees Tagged: Kim Boutell

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Nov 19, 2025 -

Spitzer Jeep RAM Brook Park responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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