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Kim Cates.
Kim Cates
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I have been with Mercedes Benz since 1996. Love my job and Love my product
Read moreDealership Experience
3 yrs
Industry Experience
25 yrs
Languages Spoken
English
34 Reviews of Kim Cates
January 18, 2021
"Amazing people great service. always willing to help and..."
- IhabAmazing people great service. always willing to help and finding options that match what customers want, need and expect. Please keep up the excellent service
Read MoreOther Employees Tagged: Andrei Bucatari
Helpful 
October 14, 2020
"Rich Alder was wonderful to work with. He was very..."
- TammydockbrownRich Alder was wonderful to work with. He was very responsive and took great care of us. This is our 2nd Mercedes from RBM of Alpharetta.
Read MoreOther Employees Tagged: Rich Alder
September 30, 2020
"Whenever I come to RBM, it feels like my extended family,..."
- AMGWhenever I come to RBM, it feels like my extended family, Kim Cates has always made me feel special & her professionalism is second to none. I drive over 100 miles to get my cars serviced at RBM of Alpharetta & it's because of her & the great service that I received each time I visit.
Read MoreAugust 11, 2020
"Reza and RBM are amazing!!! This is the second car Reza..."
- eaglejpaReza and RBM are amazing!!! This is the second car Reza has sold me from RBM... I totally recommend both sales and service!!! All good!!!!
Read MoreOther Employees Tagged: Reza Azizi , Ramona
August 09, 2020
"Excellent service lady"
- peng8162I called today and the operator on the service desk did not give me the proper help. I was very disappointed and left a message on their manager's phone and then I called the sales Mr. Reza Azizi. He promised to help. Later Kim called me back and helped me to find the right tire I need to replace when I was on the phone. I went there immediately and got the service done very quickly. What a wonderful lady! If I can give her more stars, I would rate her to 6 stars. Mr. Reza Azizi is a wonderful salesman, I bought this car 3 years ago and he today still remembered and helped me. He also deserve 6 stars rating.
Read MoreOther Employees Tagged: Reza Azizi
July 31, 2020
"Kim Cates is amazing! She is an exceptional service..."
- kcstrohmeierKim Cates is amazing! She is an exceptional service advisor who always goes above and beyond! She takes care of all 4 of our Mercedes Benz and we trust her completely! She is highly responsive, detail oriented, organized and reliable. I highly recommend her!
Read MoreJuly 31, 2020
"Kim is the best of the best! Always willing to answer..."
- mxcoxKim is the best of the best! Always willing to answer any calls regarding car maintenance. And she knows the cars. I have sent many people to her and they all thank me profusely! Wherever Kim works, that’s my dealership!
Read MoreOther Employees Tagged: Reza Azizi
July 30, 2020
"Certified Pre Owned Vehicle replacement "
- LouiseMy 2014 E350 was damaged beyond repair in a front end collision. No one was injured, thanks to the safety of this vehicle. This was my second Mercedes E class and I wanted a comparable replacement. I called Dan Berry, who sold me the E350 some years ago and that was a positive experience. I gave him my criteria, late model, low mileage and cost range. He immediately narrowed my search to 3 vehicles. Within a few days, I purchased a 2019 E300 and Dan was there to make sure it was a seamless transaction. He’s very attentive. Because I’ve received superior quality service and attention since 2005, there was no question that I would return to RBM of Alpharetta. The dealership is ultra modern and efficient. Randy Bacon (service) has always overseen any issue and given honest and professional guidance. This relationship is meaningful, and keeps me in a Mercedes. My service writer, Kim Cates, makes service trips very pleasant and convenient. I would recommend this dealership and the Mercedes brand every time!
Read MoreOther Employees Tagged: Dan Berry, Lisa Brennan , Randy Bacon - Service
