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Kim Cates

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Kim Cates

Service Advisor

RBM of Alpharetta

345 McFarland Parkway
Alpharetta, GA 30004

I have been with Mercedes Benz since 1996. Love my job and Love my product

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I have been with Mercedes Benz since 1996. Love my job and Love my product

Overview Reviews (2) Inventory (360)

Dealership Experience

1 yr

Industry Experience

23 yrs

Languages Spoken

English

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2 Reviews of Kim Cates

January 07, 2019

Dealership Rating

Employee Rating

"First Class Dealership "

- cindisue

Every time I take my Car in for service each & every person along the way from pulling up to the service center to talking with my service advisor to buying a new car from Dan Berry is first class! They all know the answers to all my questions and needs. Dan is the most relaxed and helpful salesman. Never any pressure and goes out of his way to be helpful along my journey from leasing to buying a new car. I can relate to Dan as he is most informative about this whole process. He has been there a long time and knows his job well! Thank you Dan, all you support and help with our car. Cindy & Jack Hogan

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: Dan Berry, Tom Ahern

Helpful 1

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Jan 08, 2019 -

RBM of Alpharetta responded

Thank you very much, cindisue. We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear that Dan could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

December 17, 2018

Dealership Rating

Employee Rating

"Great customer service all around!"

- E Jones

Ramona was excellent, Diane knew the Mercedes product through and through, and Kim provided good counsel on a separate purchase. I would use this dealership again.

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

Recommend Dealer

Yes

Other Employees Tagged: Ramona Razavi, Diane Evans

Helpful 0

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Dec 18, 2018 -

RBM of Alpharetta responded

Thank you very much, E Jones! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Ramona took excellent care of you on your visit and we congratulate you on your new car! Sincerely, RBM of Alpharetta

Dealership Inventory (360 Vehicles)