Service is always good.
When I get my car back it always has oil inside. Super annoying and hard to clean off.
When I get my car back it always has oil inside. Super annoying and hard to clean off.
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by Jourdenethan
Verified Customer
Verified Customer
Service Price Transparency
Aug 16, 2024 -
Jim Butler Chevrolet responded
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our service manager at 314-274-1687 to discuss your concerns, as your satisfaction is of utmost importance to us.
Truck I purchased is still not repaired have to bring it
back again, a you believe it ?
back again, a you believe it ?
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by brothersdan14
Verified Customer
Verified Customer
Service Price Transparency
Aug 16, 2024 -
Jim Butler Chevrolet responded
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 314-274-1687 to discuss your concerns, as your satisfaction is of utmost importance to us.
We trust them.
Kim H is great. She takes good care of us each visit.
Kim H is great. She takes good care of us each visit.
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by maryfhuff
Verified Customer
Verified Customer
Service Price Transparency
Aug 16, 2024 -
Jim Butler Chevrolet responded
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Did not fix the problem.
Passenger door seal has a noise or whistle when you hit 65 mph with the sunroof open or any other window partially open. Was told by Kim that the mec
Passenger door seal has a noise or whistle when you hit 65 mph with the sunroof open or any other window partially open. Was told by Kim that the mechanic said it was a normal noise all the trucks have . When you close the window or sunroof the whistle stops.
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by r.roesch
Verified Customer
Verified Customer
Service Price Transparency
Aug 10, 2024 -
Jim Butler Chevrolet responded
Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Appt.
was @ 1:30PM & wasn’t done until 4:00ish. No reason given why. Also, when some of Dealer’s equipment was inserted, into my vehicle, my “Check Engin
was @ 1:30PM & wasn’t done until 4:00ish. No reason given why. Also, when some of Dealer’s equipment was inserted, into my vehicle, my “Check Engine” light came on & I was informed that it might go off, but was OK to drive, as long as it didn’t start blinking. It’s still “steady lit” & I don’t have an extra $200. for any Diagnostics. I bought this vehicle in early Feb. 2024. I don’t understand this issue.
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by dlmstl
Verified Customer
Verified Customer
Aug 09, 2024 -
Jim Butler Chevrolet responded
Thank you for taking the time to leave us your feedback. We apologize that this happened during your visit and for the misunderstanding. If you would like to further discuss your experience and get some better answers, please reach out to our service manager directly at 314-274-1687.
Kim always lets me know what is due on my vehicle and
explains to me the process very well. Very good communicator makes each customer feel special.
explains to me the process very well. Very good communicator makes each customer feel special.
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by ewsparky66
Verified Customer
Verified Customer
Service Price Transparency
Aug 07, 2024 -
Jim Butler Chevrolet responded
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Been a loyal customer for years with little to no issues.
Recently encountered an issue with my new purchase and 9 months later the problem has not been resolved. Service after the sale has been non existent
Recently encountered an issue with my new purchase and 9 months later the problem has not been resolved. Service after the sale has been non existent so buyer beware.
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by JDBROWNING
Verified Customer
Verified Customer
Service Price Transparency
Aug 02, 2024 -
Jim Butler Chevrolet responded
Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations. If you wish to further discuss your experience with us, please reach out to our sales manager directly at 636-208-6033. If you wish to speak with our service manager, please call 314-274-1687.
Smooth and fast.
They drove me back to work so I did not have to wait. Jim the driver picked me back up at work and returned me to Jim Butler!
They drove me back to work so I did not have to wait. Jim the driver picked me back up at work and returned me to Jim Butler!
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by hurst0
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2024 -
Jim Butler Chevrolet responded
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
Arrived at the facility and was promptly greeted.
The service team was on top of what I needed and quickly completed it. No issues. Excellent
The service team was on top of what I needed and quickly completed it. No issues. Excellent
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by eolson7252
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2024 -
Jim Butler Chevrolet responded
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.
didnot meet the standards of years passed i have taken
the truck there for 10 years
the truck there for 10 years
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by james_ronald
Verified Customer
Verified Customer
Service Price Transparency
Jul 12, 2024 -
Jim Butler Chevrolet responded
Thank you for taking the time to leave us your feedback. We apologize that your experience did not live up to your expectations. If you wish to further discuss your experience with us, please reach out to our service manager directly at 314-274-1687.