Kim Hausmann | Page 7

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

Jim Butler Chevrolet responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely value your business and look forward to your next visit!

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that our processes haven't been explained to you. Your check in time is set aside for you to speak with your service advisor so set a game plan for your vehicle while it's in our care and to add any additional service. From there your vehicle waits for the next appropriate service tech. Be cause we value your time we have multiple options for drop off and shuttle services. We hope that you found this information helpful and we can't wait to see you again.

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

Jim Butler Chevrolet responded

Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced with our website, the delay in getting your truck serviced, and the broken vent cover after your wiper blade replacement. This is not the level of service we aim to provide. Please reach out to our service manager directly at 314-274-1687 so we can make this right and address your concerns promptly. Your satisfaction matters to us, and we appreciate the opportunity to improve.

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. If your vehicle is still experiencing the same concerns you brough it in for please reach out to our service manager directly at 314-396-2778 so we can get you back in and address this.

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize for the mismanagement of your expectations. Your check in time is set a side for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate service tech. We normally quote 90 mins to 2 hours for our routine maintenance services. At times we do, unfortunately, go over but your service advisor should provide routine updates. I will be sure to speak with the service manager regarding your concerns. We truly hope that our efforts to improve are evident in future visits.