Kim Hausmann | Page 7

Jim Butler Chevrolet responded

Thank you for your feedback. We're glad to hear your service experience was satisfactory, but we're concerned to learn about the damage you noticed on your passenger front wheel. We understand how frustrating it can be to discover an issue like this after your visit. We'd appreciate the opportunity to look into this matter further and discuss your concerns. Please reach out to Chuck directly at cgeringer@jimbutlerautogroup.com so we can review the situation and assist you. Thank you for bringing this to our attention.

Jim Butler Chevrolet responded

Thank you for the 5-star review! We're thrilled to hear you've consistently received excellent service from our team and that we've been able to resolve any concerns along the way. Your recommendations mean a lot to us. We're especially happy to hear Mike Breeden made such a positive impression. We'll be sure to share your kind words with him. Thank you for choosing Jim Butler Chevrolet, and we look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for the 5-star review! We're glad we could get you in quickly and help you avoid the long wait times you were experiencing elsewhere. We know your time is valuable, and our team works hard to provide convenient, timely service without sacrificing quality. We appreciate your business and look forward to seeing you again for your future service needs!

Jim Butler Chevrolet responded

Thank you for your kind words! We’re glad to hear everything was handled professionally and that our shuttle service made your experience even more convenient. We truly appreciate you choosing Jim Butler Chevrolet and look forward to helping you again in the future!

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Jim Butler Chevrolet responded

Thank you for your feedback—we’re very sorry to hear about your experience. We completely understand how frustrating it must have been to make the drive expecting certain services and pricing, only for things to turn out differently. This is not the level of communication or service we strive to provide. The confusion around being told the visit would be free, the unexpected charge, and the missed tune-up is definitely concerning to us. We’d also like to better understand who may have given you the information that the service would be free so we can address that internally. Please contact our Service Manager directly at 314-274-1687 so we can review your visit, go over the charges, and make this right. We truly value your time and business, and we appreciate the opportunity to regain your trust.

Jim Butler Chevrolet responded

Thank you for your kind words—we truly appreciate your feedback about our team! We apologize for the delay and any frustration it may have caused. The good news is that your title work and paperwork are now ready and available for pickup. If you have any questions or concerns, please don’t hesitate to reach out to me directly at 636-717-3041. I’m happy to help in any way I can. Thanks again for your patience and for choosing Jim Butler Chevrolet!

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Jim Butler Chevrolet responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jim Butler Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Jim Butler Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!