Kim Hausmann | Page 208

Jim Butler Chevrolet responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. It means a lot to hear that you felt comfortable, respected, and well taken care of—our team always aims to provide a pressure-free environment and work with each customer’s needs. We’re grateful for your support and look forward to helping you again in the future!

Jim Butler Chevrolet responded

Thank you for your feedback—we’re sorry to hear about the long wait. We understand how frustrating that must have been. While some recall items may seem simple, many require additional steps such as inspection, documentation, and ensuring the repair is completed according to manufacturer safety guidelines. That said, we absolutely should have done a better job communicating expectations and keeping you updated throughout your visit. We appreciate you bringing this to our attention and will use your feedback to improve our process and communication.

Jim Butler Chevrolet responded

Thank you for sharing your experience—we’re very sorry to hear this has happened. We understand how frustrating it is to deal with the same issue again, especially when it’s already been in for repair and it’s impacting your time and daily routine. This is certainly not the experience we want for our customers, and we would really like the opportunity to make this right. Please don’t hesitate to reach out to our Service Manager directly at 314-274-1687 so we can look further into the situation and get this resolved properly for you. We appreciate you bringing this to our attention and hope to restore your confidence in our service.

Jim Butler Chevrolet responded

Thank you for your feedback—we truly appreciate you bringing this to our attention. We’re glad to hear that everything else about your visit went well, but we’re sorry to learn about the inconvenience with the alignment. Properly checking alignment after installing new tires is important, and we understand your frustration with having to address that afterward. Your comments have been shared with our team so we can ensure we’re being thorough and consistent with every service. We appreciate your honesty and hope to have the opportunity to provide you with a fully seamless experience next time.

Jim Butler Chevrolet responded

Thank you for the great feedback! We’re glad to hear you had such a positive experience and that their honesty and knowledge really stood out. That’s exactly the kind of service we strive to provide. We truly appreciate your recommendation—it means a lot to us!

Jim Butler Chevrolet responded

We’re really sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. This is not the level of service we aim to provide. We understand how frustrating it is when an issue isn’t resolved, and we sincerely apologize for any miscommunication along the way. Regarding the battery, our recommendations are always based on the condition of the component at the time of inspection, but we understand why that may have been unexpected given how recently you purchased the vehicle. As for the recall, we’d like the opportunity to look into why that wasn’t addressed during your visit and make sure the correct steps are taken. Your concerns matter to us, and we would appreciate the chance to review your visit in detail and work toward a resolution. Please feel free to contact our service manager directly at 314-274-1687 so we can make this right. We truly value your feedback and the opportunity to improve.

Jim Butler Chevrolet responded

Thank you for the kind review! We’re glad to hear our service team made your oil change a smooth and positive experience. We truly appreciate the recommendation and look forward to taking care of your vehicle again in the future.

Jim Butler Chevrolet responded

Thank you for sharing your experience! We’re happy to hear you were in and out quickly and that our team made you feel welcome. Providing honest recommendations without pressure is very important to us, so it’s great to know that stood out. We appreciate your feedback and look forward to seeing you again!

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We do hope we can be of assistance in the future. Take care!

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your time expectations weren't properly met. We normally quote 90 mins to 2 hours for our routine maintenance services. Your check in time is set aside for you to speak with a service advisor to set a game plan for your vehicle while it's in our car. From there your vehicle waits for the next appropriate service tech. Again, we quote 90 mins to 2 hours but some days it could take longer depending on the volume of vehicles needing service and service techs available. We hope that you have found this information useful and we hope to be of service to you again in the future.