Kim Hong | Page 2

Horrible buying experience - took nearly 4 hours after finalizing a cash deal to get thru Finance to sign papers and write a check. Vehicle delivery still wasn't completed and rushed cleaning, discovered finalizing a cash deal to get thru Finance to sign papers and write a check. Vehicle delivery still wasn't completed and rushed cleaning, discovered interior not cleaned or vacuumed. Follow up emails and texts to Used Car management were sent with no responses and had to get the Customer Relations Manager involved to attempt to get any resolution. I have purchased vehicles from this Toyota dealership for over 40 years but will seriously question future dealing with this poor management situation. Adding to the initial review after numerous other issues regarding being overcharged were uncovered after nearly a month. I was overcharged for the title fee which was discovered by the dealership and a check sent. After reviewing my credit card statement I discovered the $1,000 deposit that I was told wouldn't be charged because this was a cash deal was charged to my credit card and I only found out a month later when my statement was received. I had asked the Finance person numerous times if the $1,000 deposit was charged to my credit card I was told no when my paperwork was signed for this cash deal. Again, I had to contact Customer Relations Manager to get the deposit and interest reimbursed to me. A month later my sale and issues have been resolved! I am trying to figure out how so many issues could have occurred in 1 simple sale, a cash transaction no less. More

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Kim Hong was absolutely fantastic, she helped me on Troy's day off. If she was unaware of the answer to a question, she found the answer right away. On my first visit Troy was welcoming and helpful. Troy's day off. If she was unaware of the answer to a question, she found the answer right away. On my first visit Troy was welcoming and helpful. When I came back on Troy's day off Kim made my purchase as easy as buying a truck could be. This Toyota dealership is what all dealerships should be like. More

by SCSTRAHORN Verified Customer Verified Customer

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Went to KBB to get a sale value for a vehicle I owned, Kim contacted me right away and made the process super easy and fast. Also a huge plus when you get more than the KBB value. Kim is awesome and I’d h Kim contacted me right away and made the process super easy and fast. Also a huge plus when you get more than the KBB value. Kim is awesome and I’d highly recommend her. More

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Very friendly and willing to work with what I was wanting for a trade in value. for a trade in value. More

by TAYSCOTT Verified Customer Verified Customer

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What a wonderful experience I had buying my car with Kim Hong at Corwin! I never felt any sort of pressure, and she went out of her way to make sure I was happy with my experience. She even noticed a few ha Hong at Corwin! I never felt any sort of pressure, and she went out of her way to make sure I was happy with my experience. She even noticed a few hail dents that I didn't know about and had them fixed! JR made sure that the hail was repaired. Finance always takes the longest, and again, felt completely at ease and not pressured. Ryan made it as simple as he could. I highly recommend Corwin for your next car purchase. More

by MARYHERRE Verified Customer Verified Customer

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I recently sold my car to Corwin Toyota Colorado Springs and had a fantastic experience throughout. Their purchase price came in the best of the multiple dealerships I approached and their sales rep, Kim H, and had a fantastic experience throughout. Their purchase price came in the best of the multiple dealerships I approached and their sales rep, Kim H, was top notch to deal with. She made the entire process clear, easy, and painless all the way around. Everyone I came in contact there was friendly, professional, and engaging (in a good way!). I highly recommend Corwin Toyota Colorado Springs! More

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What a pleasure to do business with a dealership that's honest, fair and fully transparent. Kim and Cody were most helpful in consigning our RAM 3500 dually and got a great price to boot! honest, fair and fully transparent. Kim and Cody were most helpful in consigning our RAM 3500 dually and got a great price to boot! More

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Excellent customer service. Kim was exceptional to work with. We will be coming back specifically to Kim for our next car purchase! Kim was exceptional to work with. We will be coming back specifically to Kim for our next car purchase! More

by NIETOLILIA Verified Customer Verified Customer

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Great staff, clear, transparent and knowledgeable! ! Recommended 100% no surprises and or hidden fees. Period. ! Recommended 100% no surprises and or hidden fees. Period. More

by CARLOMUTTI Verified Customer Verified Customer

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Phenomenal customer service and extremely flexible with payment methods. I've bought 2 vehicles within the last week and both events went smoothly and efficiently. My family and I are very happy with our p payment methods. I've bought 2 vehicles within the last week and both events went smoothly and efficiently. My family and I are very happy with our purchases and my new 2024 Tacoma wasn't expected to arrive until July 2024, and Trenton found me the exact vehicle I requested within 5 days of speaking with him with an immediate availability. More

by Nicholis Verified Customer Verified Customer

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