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Kim Moore
Kim Moore at Family Ford of Enfield

Kim Moore

parts manager

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
62 Reviews
4.7

62 Reviews

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62 Reviews of Kim Moore

August 07, 2025

Dealership Rating
Employee Rating

Ken was very professional and thorough and satisfied our needs to help get my car back road. More

by mpscio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Genereux, Ken Brown, Colin Twigg

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Aug 07, 2025

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

July 18, 2025

Dealership Rating
Employee Rating

Kim and Tom in the parts department are the best! They know what they are doing! Best Service out of all 15+ dealers we use for past 15yr. Family Ford Parts department is #1 More

by DAN@HEAVYSAUTO.COM
Recommend Dealer
Yes
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Jul 18, 2025

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

June 28, 2025

Dealership Rating
Employee Rating

Sales - Lack of follow up is disappointing! ! Service department is top notch. Finance rep - meh. More

by rckc228
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brendan - sales, Ken - service, Parts - failure to advise customer when cover was received.

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Jun 29, 2025

Family Ford of Enfield responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 25, 2025

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Employee Rating

There was a recall on my 2025 Maverick hybrid AWD…a passenger airbag sensor or something . Family Ford sent a technician to Where my truck was parked (at my place of work) to complete the recall repai More

by doltsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Ken Brown, Greg Ayers, Agnes Pusztai , Young technician? Tall with baseball cap?

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Jun 25, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

June 02, 2025

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Employee Rating

Awesome improved staff and location ; customer since 1994 Agnes was top notch and went out of her way to please me as a customer Great service and knowledgeable staff I’m blessed ! More

by Siegel,Keith-author
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Genereux, Keli Morin, Ken Brown, Greg Ayers, Agnes Pusztai, Colin Twigg, Rick Gordon

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Jun 02, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

April 03, 2025

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Employee Rating

Very customer friendly and willing to help me get the deal done. I will refer them to my friend and family. More

by GBPRINT6559
Recommend Dealer
Yes

Other Employees Tagged: Gary Craven, Jorge Suarez, Billy Genereux , Jorge

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Apr 03, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

March 19, 2025

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Employee Rating

Fast service. Exactly as ordered recommend service department. Have been using them for years. Great More

by grandantiquity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Ken Brown, Greg Ayers, Agnes Pusztai

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Mar 20, 2025

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

March 07, 2025

Dealership Rating
Employee Rating

I think very highly of all the people that work there and is why I have been going there fir Service and purchasing for the past 28 yrs. And they have Really good Technicians More

by CRAIGMX204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown, Greg Ayers, Agnes Pusztai

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Mar 07, 2025

Family Ford of Enfield responded

Craig, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

January 31, 2025

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Employee Rating

Always a good experience going there. Have been going thrre for many many yrs and will continue to do so More

by CRAIGMX204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown, Greg Ayers, Agnes Pusztai

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Feb 01, 2025

Family Ford of Enfield responded

Thank you for your business and this review, Craig. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 08, 2024

Dealership Rating
Employee Rating

Professional, courteous, and went out of their way to make sure that I wasn’t without my vehicle longer than was required. More

by Gig4923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown, Greg Ayers

Report | Print
Dec 08, 2024

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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