Kim Tran
Kim Tran at eCarOne
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Kim Tran | Page 3

Client Advisor

eCarOne

4400 W Plano Pkwy
Plano, TX 75093

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4.9
77 Reviews
4.9

77 Reviews

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77 Reviews of Kim Tran

February 01, 2024

Dealership Rating
Employee Rating

We loved My, but would not buy from the dealorship again. There was 2400.00 of add one they told us we had to have to buy the car. We were not happy and will give this delorship a very poor review. More

by medicationpass
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Feb 01, 2024

eCarOne responded

Mrs. Miller we appreciate your feedback, this helps us grow and get better with our processes. Thank you for choosing eCarOne Plano.

February 01, 2024

Dealership Rating
Employee Rating

Honest and fair people to do business with - they brought a refreshing feel to the car buying process! More

by Alex Bryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Elias Sahwani , John B.

Feb 01, 2024

eCarOne responded

Alex, we strive to be transparent throughout each sale. Thank you for this feedback. Thank you for choosing eCarOne Plano.

January 31, 2024

Dealership Rating
Employee Rating

Overall a very good experience purchasing a car fro eCar One. Be aware there are some mandatory up charges to the advertised prices. More

by Craig81
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Feb 01, 2024

eCarOne responded

Craig thank you for your business, we are truly grateful!!! Thank you for choosing eCarOne Plano!

January 27, 2024

Dealership Rating
Employee Rating

Working with Kim Tran was great and would recommend her to anyone in the market for a car. More

by Mikengram
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 27, 2024

eCarOne responded

Mike it was a true pleasure serving you. Thank you for this awesome review! Thank you for choosing eCarOne Plano!!

January 20, 2024

Dealership Rating
Employee Rating

Fantastic service and communication! Super easy, honest, and helpful. Love my vehicle. Sales and financing were a dream. More

by Skye D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Elias Sahwani, David Cabrera

Jan 20, 2024

eCarOne responded

Thank you for this review! We truly appreciate your business!

January 19, 2024

Dealership Rating
Employee Rating

I was in the market for a new car and visited multiple dealerships. While my experience with other dealerships was unpleasant (to put it mildly) eCarOne was quite the opposite - and that is in large part More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Elias Sahwani

Jan 20, 2024

eCarOne responded

David, we agree Kim is the best! Thank you for choosing eCarOne Plano!

January 14, 2024

Dealership Rating
Employee Rating

Such an incredibly positive experience! I love my new Audi e-tron. The buying process was easy and our advisor, Kim Tran was amazing. I will definitely plan to make all my future vehicle pu More

by LAURAGAIL101
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Elias Sahwani , Scott Traylor

Jan 15, 2024

eCarOne responded

Laura you are the best!! Thank you so much for this review and thank you for choosing eCarOne Plano!!!

January 08, 2024

Dealership Rating
Employee Rating

This was a stress-free experience that was quick and easy. Kim was great to work with. Would highly recommend her and this dealership! More

by LK84
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jan 09, 2024

eCarOne responded

We are so glad you are happy with your purchase!! We wish you the best with your families move to Oklahoma!!! Thank you for choosing eCarOne Plano!!

January 06, 2024

Dealership Rating
Employee Rating

I hade a great experience. Staff are so helpful and prices are really reasonable. I recommend eCarOne. More

by Mahmoud Mehrjoo
Recommend Dealer
Yes
Jan 06, 2024

eCarOne responded

Mahmoud this is a complete mischaracterization. We provided knowledge of how many keys came with the car upfront and transparently. Over 30 photos were posted, and Kim went over the keys before you completed your purchase. We are completely transparent, and we stand by our honest staff and business model that has provided thousands of cars to clients all over our nation. This desire of yours to pressure us to buy you something that we explained did not come with the vehicle will not work. We wish you the best sir.

Jan 06, 2024

Mahmoud Mehrjoo responded

I was not informed that the car wouldn't pair with the vehicle app using only one key, highlighting a lack of transparency and honesty, its pure misleading by mentioning the number of picture of the car were posted. This situation seems to exploit customers unknowingly. Upon discovering the issue and promptly notifying Kim, she followed up with her manager, Scott, who later conveyed that the car was sold "AS IS," indicating limited remote functionalities. Following my review, Scott contacted me confrontationally, insisting on the removal of the feedback. I trust that eCarOne's management will address this matter appropriately, considering the dealership's otherwise positive reputation.

January 02, 2024

Dealership Rating
Employee Rating

eCarOne is the best dealership in DFW! Kim was the best sales. She is a major asset to the dealership. Kind, friendly, and knowledgeable. She has the keys to success. Very highly recomme More

by A.L.
Recommend Dealer
Yes
Jan 03, 2024

eCarOne responded

We absolutely agree with you, Kim is the best! Thank you for this awesome review. Thank you for choosing eCarOne Plano!

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