Kim Tran | Page 7

eCarOne responded

Thank you for your wonderful review, Levi! We’re so glad to hear that Ahmad (Adam) and Vinh made your car-buying experience smooth, stress-free, and enjoyable. At eCarOne, we believe in providing a transparent and pressure-free experience, and it’s great to know that they went above and beyond to ensure you were comfortable with your purchase. We truly appreciate your recommendation, and we look forward to serving you again in the future. Enjoy your new car!

eCarOne responded

Thank you for the fantastic feedback! We're delighted to hear that your Tesla purchase was a pressure-free, informative experience. Our team takes pride in offering knowledgeable service, and it’s wonderful to know we could make your visit a great one. Enjoy every drive in your new Tesla, and thank you for choosing eCarOne!

eCarOne responded

Thank you, Rob, for the fantastic review! We’re thrilled to hear that Kim made your experience at eCarOne such a positive one. Her dedication and patience truly set her apart, and it’s wonderful to know she could help you reach a great deal. We appreciate your high recommendation and look forward to seeing you again in the future. Enjoy your new vehicle!

eCarOne responded

Thank you for the fantastic review! We’re so glad to hear that you enjoyed the no-pressure atmosphere and that our team was able to answer all your questions. It’s great to know that the test drive and experience sealed the deal for your sweet 6-speed! We truly appreciate your kind words and your confidence in eCarOne. Enjoy your new ride, and if you ever need anything in the future, don’t hesitate to reach out!

eCarOne responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Kim provided you with such helpful and professional service during your Mercedes purchase. Her patience and knowledge truly make a difference, and we’re glad she could address all your needs and concerns. We appreciate your high recommendation and look forward to assisting you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out. Enjoy your new Mercedes, and thank you once again for choosing eCarOne!

eCarOne responded

Thank you for taking the time to share your experience with us! We’re glad to hear that the process was mostly seamless and that Kim was great to work with. It's completely understandable to want to ensure everything is in perfect order, and we appreciate your diligence in getting the car checked out at the dealership. Your trust is important to us, and we’re here to support you every step of the way. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new BMW, and thank you for choosing eCarOne!

eCarOne responded

Thank you for your wonderful review! We’re thrilled to hear that Kim made the process easy for you and that you’re enjoying your new Mercedes. If you have any questions or need assistance in the future, please feel free to reach out. We appreciate your business and hope you have many enjoyable drives ahead!

eCarOne responded

Thank you for taking the time to share your experience with us. We truly value your feedback, as it helps us improve our service. I’m glad to hear that Kim took great care of you during your purchase, and we appreciate your kind words about her assistance. I understand the frustration of needing a second key fob, and I apologize for any confusion regarding this matter. As part of our process, we photograph all accessories, including key fobs, that come with each vehicle, and we make it a priority to go over these details with all of our clients. Due to our high-volume, low-margin, and no-haggle sales model, we are unable to provide second keys for the vehicles we sell. Regarding the pricing, I regret that the cost for a new key fob from Mercedes-Benz was higher than expected. However, the pricing of our vehicles does reflect the items included at the time of sale, and we are transparent about this during the purchase process. I’m sorry if this wasn't made clear during your experience, and we will take your feedback to further improve communication on this topic. If you have any further questions or concerns, please don’t hesitate to reach out. We appreciate your business and hope we can continue to assist you with your automotive needs in the future.

eCarOne responded

Thank you so much for your kind words! We’re thrilled to hear that you found the car you wanted on our website and that Kim provided excellent communication throughout the process. It’s fantastic that she was able to assist you in reserving the car and arranging a quick test drive and paperwork upon your return. We truly appreciate your recommendation and are glad you had a great car buying experience. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new car!

eCarOne responded

Thank you for your wonderful feedback! We’re thrilled to hear that Kim provided you with awesome service and that our team went the extra mile to pick up a part from the BMW dealership for your car. It’s great to know we could help make your experience seamless, especially considering your distance. Your recommendation means a lot to us, and we appreciate your trust in eCarOne. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your BMW!