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Kim Wolfram
Refer Me
972 Reviews
I have been in the automotive business for over 32 years. I have been ranked in the Pittsburgh Region for Top 10 Service Advisors for over 11 years with Ford Motor Company. I pride myself on great customer service, and will always be willing to go above and beyond to make sure each and every customer is happy. I work closely with many of the local Police Departments in servicing their fleet vehicles. I love working at Klaben, and truly enjoy the work I do. I enjoy meeting new people, and assisting you with future auto service. I hope to see you soon! 330-673-3139 ext 222
Read moreDealership Experience
15 yrs, 4 mos
Industry Experience
38 yrs, 3 mos
972 Reviews
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972 Reviews of Kim Wolfram
September 17, 2018
Routine Service As always, excellent service. My rental car was ready ad waiting. Prompt efficient service techs, always friendly and polite. Kim is great! I alwa As always, excellent service. My rental car was ready ad waiting. Prompt efficient service techs, always friendly and polite. Kim is great! I always recommend Klaben for purchasing a vehicle and outstanding service in all areas. More
by BWISE1
Verified Customer
Helpful 
September 12, 2018
Awesome Positive experience at your service department. Joe French was courteous, knowledgeable, and professional. I was very upset when my car would not st Positive experience at your service department. Joe French was courteous, knowledgeable, and professional. I was very upset when my car would not start that morning, finally got someone to give me a jump and was advised the battery was bad. Past experience at Klaben service in Kent prompted me to drive from Mayfield hts to Kent even though I did not have an appointment. Battery was replaced and other issues addressed. I am glad my confidence in your service department made me make the right.decision! More
by Lynn Harris LYNN_HARRIS71
Other Employees Tagged: Joe French
September 12, 2018
Part recall I love Klaben Ford they are friendly, honest and do things the right way. I love that you have option to stay or have a rental when having a service d I love Klaben Ford they are friendly, honest and do things the right way. I love that you have option to stay or have a rental when having a service done. More
by Jbugsstylin
September 10, 2018
Even though they were very busy - got in and out quickly! Got in without having to wait and as usual very helpful and friendly service. They always keep us informed of any recalls that there may be on the ve Got in without having to wait and as usual very helpful and friendly service. They always keep us informed of any recalls that there may be on the vehicle, which is very helpful. More
by Bookbug1125
September 10, 2018
Quick, easy and friendly Recently bought a car that need a recall completed. It only took 45 minutes for them to complete the job and I was on my way. They have always been g Recently bought a car that need a recall completed. It only took 45 minutes for them to complete the job and I was on my way. They have always been great with service! More
by Rick
September 02, 2018
Kim Wolfram is awesome and is always professional Kim always makes me feel like I am one of her most important customers. During this last visit, she asked the service manager for help with a warranty Kim always makes me feel like I am one of her most important customers. During this last visit, she asked the service manager for help with a warranty problem and they made me very happy with the results. This is why I drive from Medina to come here. More
by ALAFOUNTAIN
Other Employees Tagged: Doug Carter
September 02, 2018
Routine service My experience with Klaben service department is always a positive experience. They get the job done in a timely manner. Their staff greets you with yo My experience with Klaben service department is always a positive experience. They get the job done in a timely manner. Their staff greets you with you with a smile and explain what services are required. No high pressure More
by MARYG58
August 27, 2018
Quickly losing my faith in their service A new pan was installed under the transmission, without anyone even telling me and one of the screws that holds it up was not even attached so it was A new pan was installed under the transmission, without anyone even telling me and one of the screws that holds it up was not even attached so it was hanging under my truck. This is the second time, out of 6, that something was not completed on a routine oil change. The first was they forgot to tighten the lug nuts on one of my tires, after a rotation, so the tire was wobbling and almost came completely off. I'm getting very concerned with their service department and it's a shame because I really like the folks I deal with. More
by mmarsh8
Other Employees Tagged: Mona Crooks
August 21, 2018
First routine service on my Fusion I was met with friendly sales and service professionals- My questions were all answered and my vehicle was given thorough and quick service. I would r I was met with friendly sales and service professionals- My questions were all answered and my vehicle was given thorough and quick service. I would recommend Klaben to anyone looking for a Ford. More
by Victor Pallotta
Other Employees Tagged: Christine Klaben , Nate Bryant
August 19, 2018
Awesome, they go above and beyond I took my escape in for a detail. Kim helped us out worked perfectly with our schedule cause we were going out of town that weekend. When we picked it I took my escape in for a detail. Kim helped us out worked perfectly with our schedule cause we were going out of town that weekend. When we picked it up it was perfect. It couldn't have been detailed any better August was the gentleman who did the detail and he did great work. I highly recommend if you want a good detail to take it to klaben. More
by Fordowner
Dealership Inventory (600 Vehicles)
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