Kimberly Ellsworth

I’ve been a customer for years and have never had an issue. People are great service is great. issue. People are great service is great. More

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Hello this is Dave Johnson I bought a 22 telluride and Al was a big help to me. Receiving my new car I have some extra things done to my telluride 2022 from the service department and the technicians did a f was a big help to me. Receiving my new car I have some extra things done to my telluride 2022 from the service department and the technicians did a fantastic job. I just want to Thank "Al" he's very polite friendly he goes out his way to treat you like family this is my second telluride I had a 2021 I just bought a 2022 and I build a good relationship with Al who's head of the service department I just want to give "Al" 10 Stars if I can!! and thank Al for him taking care of my vehicle he goes above and beyond and that I appreciate about Al very meticulous which I like about him he takes pride in his department and the customers will bring in their vehicle Kim is a nice lady who works in service department I feel like I got a second family. My wife passed away of coronavirus 3 years ago I've been to the dealership just to talk to people and everybody's very friendly I just want to thank everyone that Kia Wilmington. Dave N. Johnson Jr. More

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The worst service. My 2017 Kia Sportage has engine issues. The same issues that created a class action lawsuit against kia. There are over 100 complaints of 2017 kia sportage and the engine. We took issues. The same issues that created a class action lawsuit against kia. There are over 100 complaints of 2017 kia sportage and the engine. We took it to kia of wilmington and they said it was our fault and refused to fix it. They made up whatever they could to take the blame from them. We contacted a lawyer and and I recommend anyone with issues stay away from this dealership. The complaints and class action lawsuit are all over the internet. Do your research. We have all the papers and proof that they are in fault. More

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The service department is ABOVE and BEYOND! While driving from NY to Rehoboth Beach with my 3 kids, my car broke down at 1 am. After spending a sleepless night in a hotel worrying about how this vac driving from NY to Rehoboth Beach with my 3 kids, my car broke down at 1 am. After spending a sleepless night in a hotel worrying about how this vacation was going to go, I called 2 nearby dealerships and explained my emergency. Both dealerships told me they were "too busy". I called Kia of Wilmington and spoke with Al. He understood that I broke down in an unfamiliar place with kids who were expecting a vacation. He made sure I was able to get the vehicle to the shop and took a look at it right away. My kids and I walked to get breakfast and before we were finished eating, they had diagnosed my car problem. Al and the staff answered all my questions. They gave me a deal on the repairs AND a loaner car to get to the beach to enjoy my vacation while the repairs were being done. Even gave us tips on where to go and things to do!! Al called me to let me know the car was ready and waiting when I returned. I can't even begin to thank Al and his team for helping save my vacation. I got home safely with no problems. Thank you thank you thank you !!! More

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I just wanted to thank Mike, Kim and the whole team at Kia of Wilmington. You guys are amazing! Thank u for everything you guys do at Kia! I always bring my Soul for maintenance there and am always happy Kia of Wilmington. You guys are amazing! Thank u for everything you guys do at Kia! I always bring my Soul for maintenance there and am always happy w/ the results! You guys rock! More

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Great dealership Very friendly staff Andrew Baker is a real sweetheart. Made us feel welcome and he was very knowledgeable. I’m going to recommend him and the dealersh Very friendly staff Andrew Baker is a real sweetheart. Made us feel welcome and he was very knowledgeable. I’m going to recommend him and the dealership to all my friends and family. More

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First time in 40 years of ever using a Dealer for repairs I was always raised to never go to a Dealer for car repairs. They charge twice as much as car repair shops. Well I have to say Kia of Wilmington pro I was always raised to never go to a Dealer for car repairs. They charge twice as much as car repair shops. Well I have to say Kia of Wilmington proved me wrong. Mainly because of the customer service I received from Mike Matteo the Assistant Service Manager. In our first conversation he laid out sound reasons for me bringing my 2011 Kia Soul for service. He sounded very knowledgeable and like he really cared for my business not just my money. He went above and beyond during the whole experience. And having a long background in customer service profession I know good CS when I see it. I would have given 5 stars but as Mike knows they have not been able to find out why my car is still stalling out. But I have confidence that they will. I would highly recommend Kia of Wilmington to family and friends. Ed Turner More

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My first new car where I didn’t need a Cosigner Mark helped me from start to finish, he was Excellent at explaining the process to me and very, very professional at his job.... I had a great experie Mark helped me from start to finish, he was Excellent at explaining the process to me and very, very professional at his job.... I had a great experience and would recommend this dealership to anyone who ask.. Thank you for putting me in my brand new Kia Soul. More

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Excelleny They provide great customer service and attention to detail for their customers. It is shown every single time I bring my car for service which is a h They provide great customer service and attention to detail for their customers. It is shown every single time I bring my car for service which is a huge thing for me and will determine if I ever purchase another vehicle or take my car to be serviced. More

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