Kirsten Jones

I came in because my car was idling rough after a recent spark plug install done elsewhere. The team physically inspected the spark plugs and confirmed they were installed correctly and gapped to Mazda turb spark plug install done elsewhere. The team physically inspected the spark plugs and confirmed they were installed correctly and gapped to Mazda turbo specs. It turned out the car simply needed the proper Mazda throttle/idle relearn, which immediately resolved the issue. Everything was explained clearly and the car has been running perfectly since. Kristen Jones checked me in and was extremely efficient, took great care of my needs, and was even able to bring the total cost down. Great experience overall. More

by Laura Moss Verified Customer Verified Customer

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Professional, friendly, prompt service, cleanest garage, sitt.ing area. Highly recommend! Keep up the good work! Thank you sitt.ing area. Highly recommend! Keep up the good work! Thank you More

by Peg Verified Customer Verified Customer

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I've had good luck with the service department. Kirsten explains everything well and makes me feel like I'm the most important customer. Kirsten explains everything well and makes me feel like I'm the most important customer. More

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Given a grossly inflated quote, then knocked down a lot as diff tech looked at issue. For the second time (second visit), Kirstin did not pass on my request to check an issue I've been having, so a tech co as diff tech looked at issue. For the second time (second visit), Kirstin did not pass on my request to check an issue I've been having, so a tech couldn't address it. Was half the reason I brought the car in. Kirsten said she'd research issue and get back to me, which she never did, and I wasn't surprised as I had the same experience with her on a previous visit. Really disappointed and very annoyed. More

by 6BLESSINGS Verified Customer Verified Customer

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Tim Scott is an excellent sales person. He was very compassionate, understanding and patient. He went above and beyond to meet my needs, and to see that I got the best deal possible! He was very compassionate, understanding and patient. He went above and beyond to meet my needs, and to see that I got the best deal possible! More

by Kendrick Allen Verified Customer Verified Customer

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No resolution to my concerns with my key fob . No sense of urgency or care . She was watching tick tok videos while working. Displayed a lack of professionalism No sense of urgency or care . She was watching tick tok videos while working. Displayed a lack of professionalism More

by Paulj21099 Verified Customer Verified Customer

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Great service department. I learned the hard way, always take your vehicle to the dealer for service. On a previous vehicle, I took it elsewhere for oil changes etc. I the I learned the hard way, always take your vehicle to the dealer for service. On a previous vehicle, I took it elsewhere for oil changes etc. I then took it to the dealer for routine maintenance. They found a leaking seal just out of warranty 101,000 miles. Had I taken it to the dealer for those oil changes they would have replaced it under warranty saving me $$$$$. The teenagers at the oil change place down the street didn’t see it or mention it. I now always take it to Russ Darrow for all service. More

by lindnerconsultingllc Verified Customer Verified Customer

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Bruce is thorough ans communicates very well throughout the process of having work done so I know what to expect. the process of having work done so I know what to expect. More

by eskoien Verified Customer Verified Customer

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Everything was done in a timely manner and everyone I dealt with was friendly. Waiting area is nice. Thank you dealt with was friendly. Waiting area is nice. Thank you More

by DGLAS4D Verified Customer Verified Customer

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Everything went according to plan. No issues. More repairs needed. Do it some other day. No issues. More repairs needed. Do it some other day. More

by MARK_VERHEYEN Verified Customer Verified Customer

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