"Treated like family!!"
I had the pleasure of leasing my first vehicle on 1/25/19. From the moment I decided on my Impreza, the entire staff (Nelson, David, Kristen and Rich) just to name a few sprung into action to make this often nerve racking process enjoyable. I was treated with nothing but professionalism. My car was ready and waiting for me, all of the necessary paperwork was prepared and ready to be explained to me. I received a "tour" of all of the vehicles features and was given ample to time ask questions. I cannot say a negative thing about my experience at this dealership! Glad I waited until today to leave the review so that I could include the fact that I received a follow up call to make sure that I made it home safely! I know where I will be going for all of my future car needs!
"Brewster Subaru - Mitch Pollak"
New to the Subaru brand but interested in a Forester. Mitch Pollak was great, a professional non-hard sell throughout the process from first test drive through availability, delivery scheduling, financing and a one hour in-car tutorial at delivery. The car has many safety features which Mitch made sure I was aware of and knew how to operate before leaving. (He even scheduled the first oil change 6 months in advance. Mr. Christer Cambriello also extremely helpful in straightening out the few complications involved in buying in one state while registering in another.
A great dealership. I'm sure everyone at Brewster Subaru operates with the same professionalism but I'd ask for Mitch, second desk on the left.
"Mitchel is a class act!"
- Happy Camper
From start to finish you can't do better than working with Mitch. He really listens to his customers and tries to understand what's important to them before presenting the options. There's no pressure and you really develop a relatIonship throughout the process. Kristen and Rich were also really helpful and nice. Danny is set up to support me later this week.
"Everything is OK Until YOU need Definitive Answers from THEM"
This guy refused to sell me a car because I come from a military background, and just wanted a definitive answer as to WHEN I could pick up the car I SIGNED for. Every time I asked I got a different answer. Mr. Demelo sits down at my sales rep.'s desk, berates me, tells me his number one priority is protecting the dealership and he won't let me have the car because he doesn't trust the dealership will get paid.
(Now this is after making my rep. call my USAA Banking Department to assure I have the funds available, and telling Brewster Subaru that the funds are a guaranteed transfer, and should clear their bank in 1-3 business days depending on how fast THEIR bank processed the wire transfer. I am asked to show the funds available in my bank account, which I do, but should never have been asked to do. (Unprofessional and demeaning, a young girl like me couldn't possibly have secured the appropriate funds the obtain a new car from HIS dealership! Must be some scam I am hustling along with my bank, USAA (that manages the funds and insurance of millions of millions families). After I ask him WHEN I CAN pick up the car, he tells me tomorrow. I ask what time, he tells me it depends. Then he proceeds to say it could be in two days, could be Monday. Whenever the money clears the bank.
Okay, I would have been fine if I knew this upfront, but this was after I called ahead and asked if I came in today and had all the appropriate paperwork ready and the funds available if I could take the car home with me today as I am on a tight schedule and only had this one day off, I was told by my sales rep absolutely and she did not see why not. I come in, the answer changes at least 5 times from 4 different people the final being Mr. Demelo.
After asking why the answer keeps changing he could give me no answer, instead he proceeds to tell me, 'YA know what!? I'm not going to sell you the car today. Or at all.' My fiancé gets quite angry about this self righteous attitude Mr. Demelo took with me, who was quietly and professionally asking fair questions, and he DOES call Mr. Demelo some obscenities as gets up to leave the dealership. Mr. Demelo then us to leave (holding onto all my personal documents, and Mr. Demelo tells one of the sales reps to 'get him (my fiancé) out if here's and continues to say to me 'I'm not selling you this car, I don't deserve to be talked to like that.'
First, he refused to sell ME the car before my fiancé said anything obscene, or that could even be considered remotely rude. So his reason for sending a sales rep to 'escort' my fiancé out the door is already bogus. Then he threatens to 'meet (my fiancé) in the parking lot later where (they) can further discuss the situation.' Implying a physical fight, over my fiancé calling him a name after he is rude to me, and discriminates against me regarding this stupid car. I asked Mr. Demelo politely 3 times for my papers back, ask he continued to tell at my fiancé who is unnecessarily being escorted out the door he is already on his way out of, on his own. He told ME to get out. I asked again for my personal documents, he threw them on the sales rep.'s desk, flips through them quick, grabs one sheet that looked like the bill of sales out, and threw the rest of the paper's at me. I pick them up about to cry and left.
Subaru calls me the next day to ask for my customer experience, I and my fiancé tell this same encounter with Brewster Subaru, and about Mr. Demelo's appauling behavior. A few hours later my fiancé begins receiving harassing phone calls to his cell phone where he is called a plethora of obscenities, then told that the (unknown caller) knows where he lives. To avoid defamation of character I will not write about further events that resulted horrible encounter.
I would tell anyone considering going to this car dealership especially if you love Subarus, GO SOMEWHERE ELSE! He does not treat military families or young people with basic respect let alone 'like family' or even 'valued customers.' He is the business's general manager for God's sake!
By far THE worst car buying experience of my life.
"No doubt the best. 👍"
I was recommended to go to Brewster Subaru from a friend. It was a little further than my "local" dealership where I bought my last car, but went there because of the recommendation. All dealerships are definitely not the same - they took care of me immediately, greeted me warmly, went through all my questions and concerns, set me up with the cars and information I needed, and never pressured me into something I didn't want. It felt more like I was an old friend than a customer and that went a long way in how comfortable I felt in making a deal.
I would definitely recommend them and will be returning myself.
"What you should expect"
I have had the unfortunate luck to have to replace 2 cars in two months. After shopping on line and from dealership to dealership I landed at Brewster Subaru, not for 1 car but 2. This dealership's staff was and is for the most professional, curious crew. And for the salesmen Fred, well I felt like I got a friend in the business. He walked me twice thru the process of buying the cars and helping with all the curves and caveats that goes into purchasing a new car. I wasn't a Subaru fan, but I am now due to The Staff and Fred at Brewster Subaru.
"Can only rate sales office at this time"
New Crosstrek picked up today. Saw it on Monday, arranged financing, trade in and insurance and picked it up on Saturday. Gave me a better trade in value than another dealer. It's a beautiful car, fun to drive and it went along with our "downsized life" from an Outback.Kristen was a pleasure to deal with. Communicated by email as necessary. Together we efficiently moved the paperwork. She gave me an overview of the bells and whistles for which there are many. Kristen gets 5 stars!!!!! With that said the paperwork and the sales explanations of other optional coverages took longer than expected almost 2 hours. There was a money mistake which once found will be rectified. For that reason I gave the dealership only four, not five, stars.
I just wanted to leave a note thanking the salesperson for not giving up and helping get into a car we can afford and like. Without her perseverance we would not of have been able to drive off the lo today with a car.
"Very satisfied first time buyer"
- Dana S.
Thanks to Kristen, I am now the owner of a "new to me" 2015 Impreza. Kristen was a pleasure to work with from start to finish. She was supportive, listened to my questions and concerns, and provided me with feedback and support throughout the buying process. I felt she made a sincere effort to help me keep within my budget and took her time going over the paperwork and associated costs. She's also got a great sense of humor! I was very comfortable throughout the process thanks to her professionalism and knowledge. If you are looking for a dealership that respects you and your budget, I cannot recommend Brewster Subaru enough, and specifically Kristen.
"Janine & Johnny I"
- J&J I
We had a great experience working with Kristen, she was really knowledgeable and very comfortable to work with my son and I. Thank you Kristen & Rich !!