Kristin Buffington | Page 7

software recall You kept my truck over night to do a software upgrade? What a joke! Then you tried to up sale me on service on my truck that only has 20k miles on i You kept my truck over night to do a software upgrade? What a joke! Then you tried to up sale me on service on my truck that only has 20k miles on it. Please stop insulting my intelligence with you phony up sales. I'll go to Jim Henricks chevy next time! More

by non ya Verified Customer Verified Customer

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Oil change Excellent service, no bad attitude, and they offer Lyft which can take you home and pick you up when your vehicle is ready. Free of charge. Overall gr Excellent service, no bad attitude, and they offer Lyft which can take you home and pick you up when your vehicle is ready. Free of charge. Overall great experience. More

by Dgoos91 Verified Customer Verified Customer

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Great service Service reps are always polite and respectful and keep me appraised of how service is going. They are prompt and do their best to get your car done o Service reps are always polite and respectful and keep me appraised of how service is going. They are prompt and do their best to get your car done on time. More

by FAKIHAK Verified Customer Verified Customer

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Great service Scheduled appointment with fast and professional service. Offered options and they took me 1/2 hour early. Pleasant employees with great customer supp Scheduled appointment with fast and professional service. Offered options and they took me 1/2 hour early. Pleasant employees with great customer support. I will come back again More

by COASTY33330 Verified Customer Verified Customer

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Great service I took my vehicle in for service and the work was completed in a timely manner with no issues or delays. They are really efficient I took my vehicle in for service and the work was completed in a timely manner with no issues or delays. They are really efficient More

by DMPLANT8 Verified Customer Verified Customer

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Slow service dept. Every time I come I always make an appointment but I have never waited less than two hours! This is for a simple oil change. I feel that if you make a Every time I come I always make an appointment but I have never waited less than two hours! This is for a simple oil change. I feel that if you make an appointment for something as simple as an oil change it shouldn’t take that long. More

by HMURRAY0902 Verified Customer Verified Customer

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First experience! David was my service Advisor, he was super polite and helpful. No one greeted me when I came in, and he looked super busy but I flagged him down and h David was my service Advisor, he was super polite and helpful. No one greeted me when I came in, and he looked super busy but I flagged him down and he stopped what he was doing to check me in. I had my 1 year old with me and he showed compassion for a mom with a little one maybe having to wait at dealer the whole time. (I had a friend meeting me, so don't worry we didn't terrorize the svc dept) Was super nice, not pushy at all, and vehicle was delivered when promised. More

by JOHANNA.NANCE Verified Customer Verified Customer

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Amazing Dealer All-Around Jim Ellis has been an amazing dealer from start to finish. This was my first time purchasing a new car and I went to them originally because of their Jim Ellis has been an amazing dealer from start to finish. This was my first time purchasing a new car and I went to them originally because of their upfront pricing and no hidden dealer fees. I got so much more than a new car. I found a place that treats my fairly, quickly and with purpose. From sales to service, it has been the most enjoyable process. My hat goes off to Jasmine in finance. She has continued to go above and beyond during this process, from paperwork, to adding extras, to refinancing to communication. She has been outstanding as was Alan, my salesman. I literally can't wait to buy my next new vehicle and continue being a Jim Ellis customer for life. More

by LBOEST Verified Customer Verified Customer

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Good service dept Service is always good, always courteous. Reasonable timeline for repairs & maintenance. They rarely have a loaner courtesy vehicle available, but if Service is always good, always courteous. Reasonable timeline for repairs & maintenance. They rarely have a loaner courtesy vehicle available, but if needed they will provide a rental through Enterprise which is just across the street. More

by TONYJLOP Verified Customer Verified Customer

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Semiannual Service This service visit began when my 2015 Arcadia would not start in the garage. I called the service department and spoke with Christy who told me to con This service visit began when my 2015 Arcadia would not start in the garage. I called the service department and spoke with Christy who told me to contact the Roadside Service area. I called the service and they sent a technician who determined the battery was the issue. He jump started the car and told me the battery showed damage on his meter. He suggested I have it checked and replaced if needed. I called the service department and once again spoke with Christy who made an appointment for me for the next day. I took the car in and was met by Tom who was friendly, courteous, and knowledgeable . He listened to my request and arranged to get the work done. He arranged for a Lyft to take us to the nearby mall while the work was completed. He called and notified me when the work was completed and arranged for our return to the dealership. He explained the work that was done and provided helpful suggestions for items to consider at the next service visit. This Jim Ellis location is further from my house than the one on Peachtree but I continue to return for service because of the staff and service quality. More

by S3VIKING Verified Customer Verified Customer

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