Kurt Klima

One of the worst dealership service departments I've ever experienced. First and last time coming here. Their team in general is not very proactive looking out for the customer, you as the customer have t experienced. First and last time coming here. Their team in general is not very proactive looking out for the customer, you as the customer have to be proactive to get help, otherwise the service advisors just sit at their desks at their computer. Communication across the board is just very poor, lack of communication and incorrect information make for a bad experience. Brought my car in for warranty work. Red flag to start, it takes 30+ minutes to get checked in, and I had an appointment. After that is where the poor communication comes in to play. Received text message that they completed a multi-point inspection and found nothing from that inspection. It even included a video of the undercarriage of the vehicle, with no sound and no context. But I didn't bring the vehicle in for a multi-point inspection, I brought it in for them to diagnose a noise from the engine. The text message made no mention as to the status of the diagnostic for the noise. It did however include a lot of them trying to upsell on service like wheel alignment (even though the multi-point said wheel alignment was fine). I sent a text back asking some questions. Mike never sent me a text message back. I then called Mike and left a voicemail. Mike never called back. I called the dealership main number to connect service, the person who picked up said they'd get a message to Mike to call me back. Mike never called back. I called Mike again no answer, didn't leave a voicemail. I called back the main line at what was 1hr before the stated closing time on the dealership website. They then inform me that the service department actually closes at 5pm. I ask if I can pick up my car they say no it'll have to be tomorrow. They said maybe the hours were updated and the website wasn't. So long story short there, I have to find a ride home 30 miles away. Later that evening I left Mike a voicemail specifically asking for him to actually call me the next morning. Next morning Mike doesn't call, he texts, says the vehicle was done yesterday. We go back and forth where he's trying to make excuses like the phone system having a problem because he left me a voicemail (I have no voicemail). Finally my last text him requests to please have contact information for his department head ready when I pick my car up. His reply back was in ALL CAPS. Most people interpret ALL CAPS as yelling as do I. Get to the dealership to pick up the car. Once again, services advisors are there but no one is paying attention to the actual service desk. The way they are set up, they face outside not inside, but the service desk is inside, not outside... I know, makes no sense to me either. I see Mike he's with another customer, no one is checking to see if anyone needs help, so I just walk into one of their offices because I ain't got time for their tomfoolery. I let them know I'm picking up my car and Mike is the advisor. She goes to get my paperwork from Mike. And of course the contact information for the department head is not attached. So I ask for it. Eventually I ask to just speak with the department head since he's there. We go into his office, but it's pretty clear it's not gonna be information gathering/fact finding kind of conversation. I tell him what happens, doesn't write anything down or document anything. Gives me the standard/generic apology. And I go on my merry way. I will add going in and leaving his office I initiate a strong handshake, because I'm not here to make enemies, I'm here to give honest and objective feedback on a very poor customer service experience I just went through on my first ever use of their service department. Mike didn't come out of his office to try and clear the air. If he would have been, "hey if you can wait a few, let's talk, let's clear the air, I think we got off to a bad start..." that sort of gesture, I would have given him the time. Avoid this dealership More

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Best experience ever. Anar and Tyreece great in helping me pick just the right car for me. Jermey was great in explaining all the details for the purchase of this car and all the options possible. Will c me pick just the right car for me. Jermey was great in explaining all the details for the purchase of this car and all the options possible. Will continue to do business with them , Curtis is great in the service department More

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We've purchased five Subarus now from this dealer, over the years - they stand behind their cars, staff is always helpful and friendly, and the service department is outstanding! I can't imagine buying a c the years - they stand behind their cars, staff is always helpful and friendly, and the service department is outstanding! I can't imagine buying a car from anyone else, and it's the only place we'll take our vehicles for repair and maintenance. More

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Buy your car from Elk Grove subaru. For the best price and a no hassle sale, contact Mike Carlson. The internet price from Mike was great. We made an appointment and took a test drive. M For the best price and a no hassle sale, contact Mike Carlson. The internet price from Mike was great. We made an appointment and took a test drive. Mike made us very comfortable through the entire process. We left with our new subaru crosstrek in about an hour. I have purchased several cars in the past 40 years and my experience with mike and the dealership was by far the best. Thanks again mike. We will see you when it’s time for our next vehicle. More

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Great experience Mike carlsen help me with professionalism and provided a really super good deal. I'm extremely happy with my purchase of a 2020 Subaru ascent professionalism and provided a really super good deal. I'm extremely happy with my purchase of a 2020 Subaru ascent More

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Easy ride This was my third car purchase from this dealership. Each time I’ve been amazed at the process. The three Mikes made this one painless! Mike Carlson i This was my third car purchase from this dealership. Each time I’ve been amazed at the process. The three Mikes made this one painless! Mike Carlson is humble and down to earth. This dealership does it the right way. Great staff and customer service. You can’t go wrong buying a Subaru as they hold their value. Go see Mike Carlson on your next Subaru purchase, and he’ll rock the deal! More

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Easy Dealing This was the easiest car buying experience I have ever had. Open and honest! I never felt like I was being “sold” but that I had an concerned associat This was the easiest car buying experience I have ever had. Open and honest! I never felt like I was being “sold” but that I had an concerned associate ensuring I got what was needed. Great people and great business model!! More

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Mixed bag with tons of mistakes It pains me to write this review, but it is necessary. I have purchased four Subarus since 2003, none locally until now - usually because no one in Sa It pains me to write this review, but it is necessary. I have purchased four Subarus since 2003, none locally until now - usually because no one in Sacramento wanted to make a deal on the cars I wanted. But I am loyal to the Service Manager, Kurt. (My very first Subaru was possessed by air conditioning demons, and he remained determined, helpful, and friendly through the whole process [which lasted seven years - yes, seven years].) When he went to Elk Grove, I followed. I did not buy my Outback last year from them because they would not make a deal - I went to the Bay Area. This year, I was in the market for the Ascent. And I get it - the market dictates price, and this is in high demand. But I won't buy at MSRP - ever. I was working with Ashley, and she asked me to be patient so she could work a deal for me. I have nothing but great things to say about Ashley.Knowledgable, friendly, and determined to get my business. We ordered my Subaru trying to time it where I could get some sort of a deal (and I did). There was a mixup on what she ordered, but I chalk that up to a misunderstanding. Ultimately, the car I wanted landed at their dealership, and even though it was Ashley's day off, she jumped to action for me. Then everything fell apart. Well, I should say I do have the car, and I'm happy with it, but the process was the worst experience I've had in buying a new car. Ever. Curtis took over for Ashley, and he was knowledgable and friendly enough, though very chatty in non-relevant conversation. I felt rushed (this was a Thursday), because they refused to hold the car I thought I actually ordered, and we were leaving town the next day for the weekend. In fact, Curtis told me he didn't know if he could even hold the car long enough for us to get there - Elk Grove in afternoon traffic. Luckily I had all of my financing in order before the mixup happened. It is also lucky that I and my husband were able to leave work on a moment’s notice that day to go buy a new car. Elk Grove is a trek for us, and sometimes I don’t think dealers quite realize how much of a commitment it is to drop everything and come down there on a moment’s notice just to not lose the car that I thought was actually ordered for me. But I did it. Without so much as a thank you. Sadly, the finance person (I worked with Michael, but I’m not sure if he’s the one who obtained my finance information) did my financing wrong. They failed to follow the instructions on the second page of my financing letter and did not get me the rate promised. I tried to reach my bank, but my person was out at a conference and I coudln’t get through to her supervisor either. So because Lasher would not hold the car for me, and they couldn’t figure out my financing, I had to sign a contract at the wrong rate for the wrong term. I was very rushed, and I just hoped that I would be able to fix it with the bank later. My husband and I were out of town that weekend, and when we returned on Monday, I talked to my bank. She informed me of the dealer’s error, and she let me print another letter to take down to the dealer to sign another contract. So back down to Elk Grove we went, another half day of work missed. We were able to sign a new contract with Jeremy, but I asked if, while we were waiting, they could wash my new car. (We had driven it to LA that weekend.) I’m actually kind of surprised I had to ask. After all, I was taking time out of my day again to fix something Lasher messed up. But they agreed. And then proceed to take an hour and a half to do it. 15 minutes to sign the contract, two hours because they agreed to wash my car. And with the exception of Kurt offering me a couple of dog toys for my pups, not one person offered any kind of concession for my inconvenience. Not a free keychain, not a discount on my LED lights that were on order, nothing. I just bought the most expensive car they sell, and I’ve spent an entire day so far off work trying to get the car I thought had been ordered for me, fix their mistakes on the financing end, and I had to go back yet again to get those lights installed when they arrived. It put a sour taste in my mouth, and frankly, I’m not sure I can recommend Elk Grove Subaru. I think Ashley is great, and I will always trust and respect Kurt, but this experience was anything but smooth. It was rushed, full of mistakes by the dealer, and not even an "I'm sorry." Curtis also tried to upsell me on a lot of things I don’t need. (And in fact I think he did actually include some odd vehicle recovery subscription we didn't want - I'll have to explore that further - he said it would lower our insurance, but of course that wasn't true.) This isn’t my first rodeo. I’ve purchased no fewer than eight new cars in perhaps the last 25 years. I understand extended warranties and everything else they try to do to upsell, which is generally why I usually have everything worked out before I even set foot on the lot (and all of the dealers I've done business with in the past have been exceptional). When we went in to re-sign a new contract, Jeremy tried to upsell the warranty to me again, and chided me for not getting one on a car that is in its first year of production. Seriously, but for Kurt coming around and chatting with me, it was down right unpleasant. And of course they want raving reviews. So much that we are hounded by the sales associates, the finance people, and the managers who email us to tell them that they went above our expectations. So before I came here to write a negative review, I reached out to Sonny, the sales manager. I explained the whole ordeal and my displeasure with being told what to say on my survey. I realize some of my experience was a fluke. Ashely honestly thought I wanted a blue Ascent, and we did talk about blue and white, so I understand where she might have misunderstood me. But beyond that, there were a dozen little things the dealership could have done to make it a better experience, and instead, they went the other direction. When I reached out to Sonny, he became the victim. But he asked me what I wanted, so I told him. I wanted an extended warranty (I'll buy one eventually). Because of his tone, I asked for it for free (of course realizing this wasn't going to happen, but it's a starting place and sends a message). I expected a counter, but again, he played the victim. I then suggested their cost. Hurts them not at all, compensates me for all of my inconvenience and their mistakes. But he quoted me the "absolute lowest" price... of retail (yes, I've shopped around and have been on the forums where this topic is heavily discussed)....with its very, very hefty profit margin, and I said forget it. They've received enough of my money and will get no more. I'll go back up the hill if and when I'm ready to get a new Subaru. Again, I trust Kurt, but this dealership has quite a huge ego and won't even say they're sorry for their own mistakes or the fact those mistakes caused a lot of inconvenience. Given the other reviews, I see my experience is somewhat of an anomaly, and while I would not recommend buying a car here, if you do, go see Ashley, and trust your service to Kurt. Other than that, typical, rushed, unpleasant overall. As an update, I realized that despite the fact that we declined this random theft protection service, somehow we were charged for it. Apparently we signed for it, but it certainly wasn't explained that that was going to happen. We were told all their cars have this installed, and it would save money on our insurance. So I called my insurance agent right there, and they said no, it makes no difference, so we said we didn't want it. But there it was, $289 written into my contract for this. Normally I would catch something like this, but as I mentioned, this was a very rushed deal and I was preoccupied with the errors on my financing. I called the dealer about this, and they said I signed for it, but they would refund the money.....to the Bank. We went a few rounds about how to interpret contracts. They've charged me for something that not only did we not want, but we specifically declined. And they won't refund the money to us. More

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After eight hours, sent home in a damaged vehichle! I arrived at Elk Grove Subaru on Sat. 8/18/18 at 12:00pm to TEST DRIVE a Crosstrek and an Impreza. I had contact the day prior on the internet with I arrived at Elk Grove Subaru on Sat. 8/18/18 at 12:00pm to TEST DRIVE a Crosstrek and an Impreza. I had contact the day prior on the internet with Ashley Gonzales and was heading in to ask for her when Bill Cooks side swiped me in the parking lot. Although he was a nice guy, Mr. Cooks KNOWINGLY sent me home EIGHT hours later in a damaged vehicle (the entire paint job was covered in spots- I couldn't see them as the car was wet and I was STARVING and EXHAUSTED of the entire process!) I called on Sun. 8/19/18 and was told by Sonny via approximately seven different phone calls, I couldn't bring the car in until Monday (which meant I had to take time off work). I asked to speak with the owner of the dealership and Sonny told me, "the owners of the dealership do not get involved with day to day dealings and would NEVER call you back." On Mon. 8/18/18 Kurt Klima took one look at the vehicle and said they would most likely have to repaint the entire car and would need to get me into another one. Mr. Klima also stated the Lasher brothers are really nice guys that are in the Dodge dealership daily and happily speak to customers? Mr. Klima called me at 2:30pm to inform me the Cook's Collision had just picked up the car and he wouldn't know anything until the following day. On Tues. 8/21/18 I did not hear anything until 3:30pm, and the car was still being looked at- they were not able to get the spots out. Mr. Klima stated Sonny would get back to me. I did not hear ANYTHING on Wed. 8/22/18. At that point I called Subaru of North America and spoke to Anthony, who stated they do not normally get involved with sales, but he would call the dealership and get back to me. Anthony left me a message stating he spoke to Sonny and he would be getting back to me. At 5:05pm that evening, Anthony called me back (after his shift ended) to ensure I was contacted, I stated I had not heard anything and he said he would try to get someone on the line. He came back with Sonny and while Anthony listened, Sonny said he was, "VERY surprised I had made this call" (to Subaru of North America). He then stated he had a car there for me and I should come now as he can't guarantee I wouldn't have to wait if I came another time. We agreed I would be there by 6:00pm. Anthony said it sounded like this was resolved. I went home, plugged in my phone, fed by dog and went upstairs to get ready, in the meantime received two separate calls saying DO NOT come down here, the vehicle is damaged, too. I next received a call at 7:00pm on Thurs. 8/23/18 from another manager stating they were trying to get a dealer transfer, etc. (voice message). I had plans to go out of town that weekend and was leaving early Friday morning, which I had communicated on Sun. 8/19/18. I next received a call from Sonny on Fri. 8/24/18 in the late afternoon stating he would just get me into a 2019 and keep the payments the same, because all the 2018's had been sitting too long and had something wrong with them. He also said he wasn't working that weekend and would to call on Mon. 8/27/18. After several additional phone calls and emails (I asked him to please have the paperwork ready, he BEGRUDGINLY said he would, but continued on with not knowing how long it would take and he couldn't promise he wouldn't be helping someone else, etc., just shockingly poor customer service. On Tues. 8/28/18 (TEN DAYS AFTER the purchase of the car and HOURS of phone calls/emails) I left work early to go sign the new paperwork. The additional piece of the story was, they ONLY gave me $7K for my 2011 BMW 328i with 83K miles - MINIMALLY a $1,500 loss I agreed to on 8/18/18 after seven plus hours of dealing with multiple men, no food, and super-hot weather. I feel 100% taken advantage of by Elk Grove Subaru, especially Sonny Aivazian. I will never go to a car dealership without a man again in my life, which is a pathetic statement in 2018! Shame on the Lashers and Vince Bloom for running a car business in such a way that a woman is prohibited from receiving a fair deal. This was bar none the most horrific car buying experience of my life. More

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Painless Last month, my wife and I purchased a new 2018 Subaru Forester XT Touring package in a crystal white pearl. Prior to that I did some exploring on the Last month, my wife and I purchased a new 2018 Subaru Forester XT Touring package in a crystal white pearl. Prior to that I did some exploring on the Car Pro website and looked up what dealerships supported that program. Everything on Car Pro is listed and explained to you on how it works. We live roughly 90 miles north/east of Elk Grove so we decided to reach out on the internet. I was first contacted by the manager and he introduced his Internet Sales Manager Mike Carlson who contacted us a couple of days later on the internet. I told him what we were looking for and he immediately went to work and found the exact vehicle. Mike advised us that he would have the car transferred from a sister dealer in a day or two. I set up an appointment drove down to the dealership. The car was parked out front as we entered the building Mike greeted us and in approx a hour and half the paper work was completed and processed. Mike also did some follow up emails checking on our satisfaction on the car. He also advised us if we had any questions on the equipment on the car to call him direct. I can't be more than happy with the zero percent financing. More

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