I rated Lombard Ford 1 star, due to my vehicle being
misdiagnosed and being billed $1325.87 for a new PCM. The dealer is yet to contact me to discuss reimbursement. My vehicle was towed there on Saturd
misdiagnosed and being billed $1325.87 for a new PCM. The dealer is yet to contact me to discuss reimbursement. My vehicle was towed there on Saturday 6/21. My truck was at Lombard Ford for over 3 weeks. I picked it on 7/16 and was billed $1325.87 for a new PCM which was thought to be the cause of my vehicle engine cutting out while I was driving. On 7/17 my truck broke down on RT8 with the engine cutting out again with the same symptoms that I experienced on 6/21.This required a 2nd tow, this time back to my house. I then diagnosed the vehicle myself and bought & replaced the fuel pump driver control module (original Ford part) for $141.39. My vehicle is running great again, which proves the point my vehicle never needed a new PCM. I would like to be contacted by Lombard Ford to discuss this misdiagnosis and reimbursement.
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by patco0
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Lombard Ford responded
I am away from the dealership but have sent this information to my service managers as well as my General Manager to review and assess. I do know that older vehicles with less robust computer diagnostic capabilities can be a challenge to Senior Master Technicians. Rest assured that I will follow up with my team on your situation promptly.
I am sorry for your inconvenience.
Rob Lombard
President
Lombard Ford Inc.
Aug 04, 2025 -
Lombard Ford responded
Good morning Mr. Cofrancesco
I apologize for all the inconvenience this has caused you and your dissatisfaction with our service department.
In regards to the fuel pump driver module going bad, it was most likely an effect that was caused by the original issue of the PCM, which was most definetley bad. When we tested it, we found that the PCM itself was internally shorted which was causing it to provide 12 volts on a circuit that called for far less. We then had to special order a new PCM due to the age of the vehicle, which is what caused the wait we experienced. When we were perfoming our testing, we noted that the fuel pump driver module was not an original part, it did in fact appear to be a brand new part. After the repair, we test drove the vehicle and found everything to be operating as intended. When the PCM went bad it most likely did some internal damage to the replacement driver module, that took some time to fully fail, which is what happened when the vehicle broke down on you on 7/17. I know that you spoke with my Advisor Kyle then, and he requested that you have it towed back to us so we could resolve the issue, but he never heard back after that. I am very sorry that this happened to you, but unfortunately there was no way for us to know what was going to happen after the vehicle left, as it was running as designed for us on our test drives.
I will make sure to be in contact with you today so that we can discuss this further and try to resolve the issue. Thank you and we'll talk with you soon.
Easy to book an appointment.
Fast, friendly and great service in a professional manner. Always a pleasure!
Fast, friendly and great service in a professional manner. Always a pleasure!
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by LF_DONOVAN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Drew Paris
Jul 27, 2025 -
Lombard Ford responded
Thank you so much for the trust you place in our team. We all try our best to to do our best with all of our customers.
Thank youonce again.
Rob Lombard
President
Lombard Ford Inc
Sales and service personnel have always acted in a
professional and helpful manner. I have been completely satisfied with my experience with Lombard Ford.
professional and helpful manner. I have been completely satisfied with my experience with Lombard Ford.
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by PAMARKLOB
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2025 -
Lombard Ford responded
Oue team is committed to do our very best each and every day! Your truct is us is very much appreciated.
Thank you!
Rob Lombard
President
Lombard Ford Inc.
i have been dealing with frontier ford that was sold to
rob lombard ford since 1982 they are great people to deal with and at my age the 2013 mustang is a great car to have sy jim
rob lombard ford since 1982 they are great people to deal with and at my age the 2013 mustang is a great car to have sy jim
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by JIM_LITCHFIELD
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2025 -
Lombard Ford responded
Hi Jim,
I can't believe 43 years have gone by since I bought Frontier Ford from Dave B. Dave still works 3 days a week plus. We have become very close over the past 43 years and I love working with him. Thank you for your continued support! It is always good to see you!
Stay well and have a great summer with your Mustang!
Rob Lombard
My front disc brakes were rubbing metal to metal.
The Lombard Service Department team did an excellent job taking care of the problem!
The Lombard Service Department team did an excellent job taking care of the problem!
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by CHBLOW
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Drew Paris
excellent job and quick to start the service Very little
time to wait for service to begin
time to wait for service to begin
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by Barb and Dan Sargent
Verified Customer
Verified Customer
Service Price Transparency
Kyle and his crew are great!
Always a smile and good conversation. He is efficient and conscientious.
Always a smile and good conversation. He is efficient and conscientious.
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by ajuhlin
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Drew Paris
Mar 31, 2025 -
Lombard Ford responded
We appreciate your kind words. We all strive to do our best for our customers.
Thank you!
Rob Lombard
Honored a parts warrantee which greatly reduced the cost
of repair. Highly ethical dealership I am happy to recommend to anyone shopping for Ford
of repair. Highly ethical dealership I am happy to recommend to anyone shopping for Ford
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by PJGAHEBERT
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Drew Paris
Mar 24, 2025 -
Lombard Ford responded
Thank you so much for the kind words. Our team always strives to do their best to serve our customers.
We appricate our customers!
Rob Lombard
Kyle is great, always positive, professional and kind.
He is easy to reach and always keeps you updated on what's happening and next steps.
He is easy to reach and always keeps you updated on what's happening and next steps.
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by chelsie.lorenzo
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2025 -
Lombard Ford responded
Hello Chelsie,
Thank you so much for putting your trust in us. Kyle is a great asset to our team. We all strive everyday to do our best, We really appreicate you!
Have a great day.
Rob Lombard
Visit for an unexpected breakdown.
Got us back on the road in an Excellent timeframe. Appreciate the support during this!
Got us back on the road in an Excellent timeframe. Appreciate the support during this!
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by williamgreenberg
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Drew Paris
Jan 06, 2025 -
Lombard Ford responded
We are pleased that you are happy and that is all that matters to us. Glad we could help.
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