My opinion and response for the staff and services I work
with and receive from Lombard Ford has not changed in last 6 years that I’ve been dealing with them - They are a pleasure to work with, not only on t
with and receive from Lombard Ford has not changed in last 6 years that I’ve been dealing with them - They are a pleasure to work with, not only on the sales side, but especially the service side.
If you harp make me say something that I think needs to change….. then I’d have to ask Rob to buy better chairs for the service waiting room!! And maybe think about putting in a coffee machine….
Otherwise…. Keep doing what you’re doing!
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by JDC58
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Drew Paris, Michael Manns
Dec 13, 2024 -
Lombard Ford responded
We can't thank you enough for your business and your kind words. We appreciate any feed back from our customers.
As far as the chairs go, we bought a few new ones a couple years ago but unfortunately they do get worn.
We did remove the coffee machine during COVID a few years ago in order to keep our customers safe and we attempt to stay safe. Should you wish to have coffee, we do have a coffee maker. Mrs. Lombard feels its less "germy" for the employees to provide you with a cup of coffee. Should any one like a cup, simply ask any of us and we will be glad to make it for you.
Be safe over the holidays and we'll see you in the new year!
Been doing business with them for years.
This service problem took longer than expected but they had the expertise to solve it.
Kyle is personal and informs me on updates for repairs.
This service problem took longer than expected but they had the expertise to solve it.
Kyle is personal and informs me on updates for repairs.
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by LOOKINGFORMOOSE
Verified Customer
Verified Customer
Nov 27, 2024 -
Lombard Ford responded
We've appreciated your business over the years. Sorry it took a little longer than expected. Glad to hear Kyle kept you appraised during the wait. Thanks for the review. We hope next time we can get all Five stars. Enjoy your holidays and be safe.
Your friends at Lombard Ford
Very friendly and attentive in the service department.
Had to wait a little longer than expected for a standard 30K mileage maintenance but the quality of work was excellent.
Had to wait a little longer than expected for a standard 30K mileage maintenance but the quality of work was excellent.
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by albertap14
Verified Customer
Verified Customer
Service Price Transparency
Nov 26, 2024 -
Lombard Ford responded
Regrettably sometimes the service takes a little longer than expected, but we appreciate that you think the quality of work was excellent. We'll try to do better with the wait time next time you visit. Thank you for your patronage. Wishing you happy holidays.
Your friends at Lombard Ford
Happy Thanksgiving to a great organization!
We all have a lot to be thankful for
We all have a lot to be thankful for
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by Gerry
Verified Customer
Verified Customer
Service Price Transparency
Nov 25, 2024 -
Lombard Ford responded
Thank you Gerry for thinking about us. We DO have a lot to be thankful for and we wish you a Happy Thanksgiving as well.
Your friends at Lombard Ford.
Always a pleasure working with Lombard Ford service dept,
honest, efficient and friendly! I always use Lombard for my service needs.
honest, efficient and friendly! I always use Lombard for my service needs.
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by MARKEY.4
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2024 -
Lombard Ford responded
We truly appreciate you using us for your service needs. It's a pleasure to have a satisfied customer such as yourself.
Enjoy your holidays.
Your friends at Lombard Ford
always does an excellent job with my service
appointments. Completes what was asked for and delivers my vehicles back when promised.
appointments. Completes what was asked for and delivers my vehicles back when promised.
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by williamgreenberg
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2024 -
Lombard Ford responded
Thank you William for the great review. We appreciate your business as well as you taking time out of your day to share your opinion of our Service Dept.
Your friends at Lombard Ford
Oct 14, 2024 -
williamgreenberg responded
Always a great service experience at Lombard Ford!
I was very satisfied with my 10k service on my F-150.
Service team was very kind and helpful.
Service team was very kind and helpful.
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by aszak3
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Robert Boudreau, Drew Paris
Oct 14, 2024 -
Lombard Ford responded
A hundred thanks to you for sharing your impression of our Service Dept. The guys are always humbled to learn they have done a good job. Take care and we'll see you next visit.
Your friends at Lombard Ford
Lombard and its employees are always nice, I enjoy having
my car serviced there. Nice waiting room, snacks, wi-fi. Like having a personal office.
my car serviced there. Nice waiting room, snacks, wi-fi. Like having a personal office.
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by Anniegirl
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Robert Boudreau, Drew Paris
Sep 27, 2024 -
Lombard Ford responded
We can't thank you enough for taking the time to let us know how much you enjoy visiting us. We truly appreciate you and your business. Stay safe!
Your friends at Lombard Ford
Quick and efficient service.
Friendly staff. All work done well and on time. Great job.
Friendly staff. All work done well and on time. Great job.
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by Pmisset57
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2024 -
Lombard Ford responded
Thanks so much for completing two surveys for us. Again, we appreciate your business and will thrive to do a great job each time you visit.
Your friends at Lombard Ford
My wife loved the sevicce and dealling with Kyle enjoyed
dealing with Lombard ford and will use the service department again
dealing with Lombard ford and will use the service department again
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by dcrath2
Verified Customer
Verified Customer
Service Price Transparency
Sep 10, 2024 -
Lombard Ford responded
How very nice of you to take the time to let us know how satisfied your wife was with her latest visit. We aim to please although some times are more difficult than others. ;) We're very fortunate to have Kyle here with us. Thank you for sharing your thoughts.
Your friends at Lombard Ford
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