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Kyle Greenberg
Kyle Greenberg at Lombard Ford

Kyle Greenberg | Page 9

Service Advisor

Lombard Ford

385 New Hartford Rd
Barkhamsted, CT 06063

4.8
143 Reviews
4.8

143 Reviews

Write a Review

143 Reviews of Kyle Greenberg

May 16, 2023

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Employee Rating

The folks in service & sales are always a pleasure to work with. Five stars all the way! More

by bill@mastersccg.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cersoli, Drew Paris

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May 23, 2023

Lombard Ford responded

Always a pleasure to serve you Bill. Thanks for taking the time to share your feelings. We appreciate it, and you! Your friends at Lombard Ford

May 23, 2023

Lombard Ford responded

Always a pleasure to serve you Bill. Thanks for taking the time to share your feelings. We appreciate it, and you! Your friends at Lombard Ford

May 03, 2023

Dealership Rating
Employee Rating

All the people at Lombard Ford make me feel right at home! They care about their customers and I can see they enjoy working there! More

by MMANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darryl Case, George Fogarty , John Cersoli, Drew Paris, Rob Lombard

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May 01, 2023

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Employee Rating

Just an all round friendly place. Great customer service and knowledgeable staff. Wouldn’t take my car any place else! More

by Gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cersoli, Drew Paris

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May 02, 2023

Lombard Ford responded

Always glad to assist Gerry. Please let us know should we do any thing that changes your opinion. You are a valued friend here at Lombard. Your friends at Lombard Ford

May 02, 2023

Lombard Ford responded

Always glad to assist Gerry. Please let us know should we do any thing that changes your opinion. You are a valued friend here at Lombard. Your friends at Lombard Ford

April 25, 2023

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Employee Rating

Worst experience and dealer service ever. They had my truck a total of 4 months for AC work and it was still not fixed properly when I was called to pick it up. I had to bring my truck back 3 More

by Breal.ag33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Cersoli, Drew Paris

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Apr 25, 2023

Lombard Ford responded

I'm sorry you felt like the need to post this review almost five months after it was here but you aren't telling the entire story. You brought in your 14 Expedition that you didn't buy here and you had an aftermarket warranty that was involved in the claim. There was an issue with getting parts for your vehicle because some of the parts where discontinued and we couldn't get them aftermarket or from a junk yard at the time. There was metal in the system so the front a/c as well as the rear a/c system needed to be replaced. Your warranty company kept asking for more evidence as to why we were replacing pieces and tried to get involved to getting parts for your vehicle. As far as the steering shaft being left loose, after you took the vehicle it was a few days later before we heard from you about that complaint and we offered to get you right in to look at it. I would have thought that if the steering wheel didn't feel right as soon as you left the dealership you would have turned right back around and had the issue addressed.

March 27, 2023

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Employee Rating

Drew and his team work seamlessly together! George and Rob always make me feel at home whenever I'm there! More

by MMANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Fogarty , John Cersoli, Drew Paris, George Fogarty, Rob Lombard, Mike Mans

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March 24, 2023

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Employee Rating

Accessory parts ordered and in within a day. Easy appointment set for recall repair and install of all accessories. All work done quickly and professionally. First rate service in every way at L More

by nofaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darryl Case, Jeff Weir

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Mar 24, 2023

Lombard Ford responded

We try to make our quest's visit as painless as possible. ;) Sounds like we succeeded. Thank you so much for your patronage. Enjoy your vehicle. You're welcome to contact us for any reason. Your friends at Lombard Ford

Mar 24, 2023

Lombard Ford responded

We try to make our quest's visit as painless as possible. ;) Sounds like we succeeded. Thank you so much for your patronage. Enjoy your vehicle. You're welcome to contact us for any reason. Your friends at Lombard Ford

March 13, 2023

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Employee Rating

The great job I have grown to expect! ! On time and under budget, can't beat that. More

by EMORRISON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cersoli, Drew Paris

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Mar 15, 2023

Lombard Ford responded

Thank you SO much for letting us know how satisfied you are with our services sir. Always a pleasure to work with you. Until we see you again, stay safe. Your friends at Lombard Ford

Mar 15, 2023

Lombard Ford responded

Thank you SO much for letting us know how satisfied you are with our services sir. Always a pleasure to work with you. Until we see you again, stay safe. Your friends at Lombard Ford

March 11, 2023

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Employee Rating

Excellent service, completed warranty repair as scheduled. Explained what was wrong and needed to be done for this repair. Very happy with the results. More

by williamgreenberg
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Mar 13, 2023

Lombard Ford responded

Thank you for sharing your Service experience William. We appreciate you and your business. Glad we could get your vehicle repaired as needed. Don't hesitate to reach out to us again should you have any questions or concerns. Your friends at Lombard Ford

Mar 13, 2023

Lombard Ford responded

Thank you for sharing your Service experience William. We appreciate you and your business. Glad we could get your vehicle repaired as needed. Don't hesitate to reach out to us again should you have any questions or concerns. Your friends at Lombard Ford

March 02, 2023

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Employee Rating

I came in without an appointment and I thought battery issues. Turned out the cables were fine. I asked while I'm here do you have time to do an oil change. In and out in an hour!!! I didn't get the youn More

by valerie159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cersoli, Drew Paris

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Mar 03, 2023

Lombard Ford responded

Good day Valerie. Thank you so much for taking time out of your day to let us know about your experience. So glad we could get you in and out of here in a timely manner. John was happy he was able to assist you. Perhaps we'll see you again in the future. Your friends at Lombard Ford

Mar 03, 2023

Lombard Ford responded

Good day Valerie. Thank you so much for taking time out of your day to let us know about your experience. So glad we could get you in and out of here in a timely manner. John was happy he was able to assist you. Perhaps we'll see you again in the future. Your friends at Lombard Ford

February 27, 2023

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Employee Rating

They were great with my recent repair/service, one time and under the budget on the quote. More

by EMORRISON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drew Paris

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Mar 01, 2023

Lombard Ford responded

On time and under the budget on the quote. Nothing better than that! Glad we could be of assistance. Look forward to seeing you again. Your friends at Lombard Ford

Mar 01, 2023

Lombard Ford responded

On time and under the budget on the quote. Nothing better than that! Glad we could be of assistance. Look forward to seeing you again. Your friends at Lombard Ford

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