Kyle Lundborn

I thought I was over charged for labor…. They forgot to fix the tail light, so when I pointed that out the truck went back in….and I think the labor clock started all over again…. $966.40 J They forgot to fix the tail light, so when I pointed that out the truck went back in….and I think the labor clock started all over again…. $966.40 J in labor charges seemed very high to change sparkplugs, fix a light, tire leak fixed, fluids,oil filter, tire rotation. I’m not sure what your hourly labor is but it seems to be $250. A few days later, some check engine lights came on…..the people are great at the desks. Its nothing personal like that. I brought the van in for a once over before travel, and now I’ll have to do it again. My over all feeling is I was overcharged, and something is still wrong with the van. Kyle was very professional and nice. I just think, that when the van came out and the light was partially dissasembled ( not completed ) and now the check engine lights are on that perhaps something was overlooked or not addressed? I don’t enjoy complaining because everyone is working hard and trying to please the customers. I’m a working class person and I don’t expect people to fuss over me…. I just felt that I paid a lot and still have check engine lights coming on. More

by rkingman Verified Customer Verified Customer

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The dealership was professional kept me apprised of the issues, provide me a timely estimate, and completed the maintenance within a reasonable timeframe issues, provide me a timely estimate, and completed the maintenance within a reasonable timeframe More

by gwuusn Verified Customer Verified Customer

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I’ve still waiting to get my ford factory recalls completed successfully. I’ve tried 2 separate. Suits to get this done at colonial ford without success. All recalls are software updates completed successfully. I’ve tried 2 separate. Suits to get this done at colonial ford without success. All recalls are software updates More

by nickersonnathan Verified Customer Verified Customer

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I found the staff to be very courteous and, helpful, They delivered the vehicle earlier than predicted. Good communication delivered the vehicle earlier than predicted. Good communication More

by ANGSAB88 Verified Customer Verified Customer

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Very professional and thorough they satisfy your needs. Each staff member can help when the need is present Each staff member can help when the need is present More

by george@lplandscape.com Verified Customer Verified Customer

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I have been a Colonial Ford customer for over 18 years now. My service advisor Brad kept me up to speed on the diagnosis and repair of my vehicle. I had a complicated front suspension issue that the servi now. My service advisor Brad kept me up to speed on the diagnosis and repair of my vehicle. I had a complicated front suspension issue that the service department did their do-diligence to and the car came out of the shop driving like brand new. I can't say enough good about this dealership. As a family we have bought 5 + vehicles at Colonial Ford. Everyone from sales, service, parts and the body shop go above and beyond. Over the years we have used every department, and have never been disappointed More

by Chris Bitteker Verified Customer Verified Customer

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Excellent service, did exactly what they said would be done in the amount of time they said it would be done. done in the amount of time they said it would be done. More

by PMURPHY745 Verified Customer Verified Customer

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We have purchased three new ford f150s from Colonial Ford over the years. We are very pleased with the Sales Department and the Service Department. over the years. We are very pleased with the Sales Department and the Service Department. More

by VSADOSKY Verified Customer Verified Customer

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Colonial Ford made my appointment nice and smooth, I was in and out in an hour. I was told one to two hours so I was thrilled when it was ready in an hour, good job !!!! in and out in an hour. I was told one to two hours so I was thrilled when it was ready in an hour, good job !!!! More

by wgmarq Verified Customer Verified Customer

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Service was good and it was done in a short time the waiting area is nice waiting area is nice More

by TLAGRUTT Verified Customer Verified Customer

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