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Lance Gendron
Lance Gendron at BMW of Shrewsbury

Lance Gendron

Service Writer

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.8
109 Reviews
4.8

109 Reviews

Write a Review

109 Reviews of Lance Gendron

December 11, 2025

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Employee Rating

Professional and honest work. If I buy car again,definitely this is the place I will. More

by Hamiyet Arslanbas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Brad Macomber, Rob Picerno, Nelson Gonell, Curt Douglas, Jason Campbell, Deanna Morgan, Matt Roy, Peter Neslusan

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Dec 11, 2025

BMW of Shrewsbury responded

We’re proud to have your support, Hamiyet! Thank you for choosing BMW of Shrewsbury above the rest!

December 11, 2025

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Employee Rating

Pretty good this place. They have the patience to review and explain your options to you More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2025

BMW of Shrewsbury responded

Thanks for choosing BMW of Shrewsbury, AJ! We're glad you always feel accommodated by our team.

December 10, 2025

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Everything done on time excellent waiting area Quote was given for additional repairs prompt service More

by Ratneshchopra
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 10, 2025

BMW of Shrewsbury responded

Thank you for leaving BMW of Shrewsbury a five-star review! We are happy to hear that everything was done to your satisfaction.

November 28, 2025

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Employee Rating

Lance in service department provided the best service I’ve ever experienced at a dealership. He was extremely well informed, articulate, helpful and always available. More

by shelliloi326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2025

BMW of Shrewsbury responded

Thank you for sharing your glowing review of Lance! We’ll pass along your praises, and we hope to welcome you back to BMW of Shrewsbury next time.

November 26, 2025

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Excellent staff! Always very knowledgeable and helpful. You won’t feel like just another number there! More

by michaelmongeon
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Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2025

BMW of Shrewsbury responded

Michael, this feedback made our day! Thank you from all of us at BMW of Shrewsbury!

November 20, 2025

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Employee Rating

Poor communication for cost of recommended work. .tire balance and alignment. Surprised at the cost. More

by S
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Service Time
Service Communication
Recommend Dealer
No
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November 18, 2025

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I bouught my car from BMW Shrewsbury and have been servicing there for almost 10 years now.I like the dealership and there service. I am writing this review specifically for Lance who has been my advi More

by Anand
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Recommend Dealer
Yes
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Nov 21, 2025

BMW of Shrewsbury responded

Hi Anand - Thank you for your loyalty over the last 10 years! We are so grateful for your continued business and for Lance's reliable service. We’ll see you next time at BMW of Shrewsbury!

November 15, 2025

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They were great. Clean shop, professional service. Fast. Free coffee. 10/10. Would recommend. Fifteen words needed so there. More

by justin.ito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Theo

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Nov 17, 2025

BMW of Shrewsbury responded

Hi Justin, thank you so much for the kind words! We’re glad you had a great experience at BMW of Shrewsbury.

November 13, 2025

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Great experience here at bmw! ! Very satisfied with the repair. Pick up was as easy as it should. More

by adam santana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2025

BMW of Shrewsbury responded

We are so happy that our BMW of Shrewsbury team delivered an excellent experience. Thank you, Adam!

November 11, 2025

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Great experience with the dealership and specifically Lance as my service advisor. Communication was excellent and the dealership was beautiful More

by Jszajac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nelson Gonell

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Nov 12, 2025

BMW of Shrewsbury responded

Thank you so much for sharing this glowing review of Lance and the team! See you next time at BMW of Shrewsbury!

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