Lance Gendron

Always get excellent service from the BMW team. Great selection of drinks and snacks for the waiting room. Very well maintained and clean and feel very comfortable waiting for my BMW. Loving it. Great selection of drinks and snacks for the waiting room. Very well maintained and clean and feel very comfortable waiting for my BMW. Loving it. More

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Appointment made online which was easy. Left X5 for an exterior detail fore the day. Picked up at end of day and X5 looks new. Left X5 for an exterior detail fore the day. Picked up at end of day and X5 looks new. More

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McGovern is the BEST dealership around from sales to service to autobody I bought my first brand new car here in 2024 and now I will buy every car here for me and my family moving forward! Friendly know service to autobody I bought my first brand new car here in 2024 and now I will buy every car here for me and my family moving forward! Friendly knowledgeable was superior service I highly recommend More

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Lance was informative, professional with great communication skills and provided some assistance alleviating some cost. Im Very greatful. communication skills and provided some assistance alleviating some cost. Im Very greatful. More

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Lance is very knowledgeable, efficient and honest! I always go him first any car-related advice! I always go him first any car-related advice! More

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BMW of Shrewsbury, MA is very professional and upscale. I just came in for a free oil change. There's free coffee and fast wifi while waiting. When you buy a car there, you get oil change and service for 3 I just came in for a free oil change. There's free coffee and fast wifi while waiting. When you buy a car there, you get oil change and service for 36,000 mi or 3 years. There was no attempt to sell me any additional filters or products, just honest service letting me know that everything looked great with my car. I'm told they can service most any make vehicles, and I recommend them if professional service is more important than the maybe cheaper neighborhood garage. More

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Service was great and consistent with other visits. They do a good job there that’s why I go back.. They do a good job there that’s why I go back.. More

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Waiting area is comfy and snacks are plentiful with televisions for viewing. What else could you ask for! televisions for viewing. What else could you ask for! More

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Lance Gendron who is a Service Adviser there is as good as they get. I believe lance was a former Service Technician. His attitude, knowledge and former background as a Service Techinicans should be the pr as they get. I believe lance was a former Service Technician. His attitude, knowledge and former background as a Service Techinicans should be the prototype for every car dealers job description for a Service Adviser. In addition he is an excellent communicator, has great attitude and is all around good guy. More

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I appreciate the level of professionalism that you offered to me,also finding the issues. offered to me,also finding the issues. More

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