Lance Gendron

Lance and Isac were very professional and helpful when I brought my 2019 bmw in with a coolant issue…isac topped me off to get me on the road again and Lance set me up for an analysis check for the engine t brought my 2019 bmw in with a coolant issue…isac topped me off to get me on the road again and Lance set me up for an analysis check for the engine to check for any and issues that may exist. More

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First impression walking in the door is WOW. Clean and beautiful display of cars and informative sales personnel.Selection of cars and colors second to none. Came for an oil change and left wi Clean and beautiful display of cars and informative sales personnel.Selection of cars and colors second to none. Came for an oil change and left with a new car. Courtesy of Ryan Marcello . More

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This rating is based on Lance and the service department only! Sales is atrocious to deal with and not happy with their handling of my desire to purchase a new BMW a couple of months ago after explaining th only! Sales is atrocious to deal with and not happy with their handling of my desire to purchase a new BMW a couple of months ago after explaining that I was pricing out the car with them and another dealership. In fact, after I let them know that the other dealership gave me a much better price and I was buying the car there, I was told "not to reach out again" by the salesman. [I won't mention the salesman out of courtesy to him] I guess they felt that I should just hand over more money to them and not care about the competition. Go figure! Go elsewhere! More

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Excellent service from Lance, he communicated with me throughout the process. It couldn’t have been easier. throughout the process. It couldn’t have been easier. More

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Lance at BMW of Shrewsbury is excellent. He really knows his stuff. He is responsive and communicative. It doesn't get any better. If/when I buy another BMW it will likley be BMW of Shrewsbu He really knows his stuff. He is responsive and communicative. It doesn't get any better. If/when I buy another BMW it will likley be BMW of Shrewsbury, simply because Lance is the best service adviser I have ever worked with. More

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Lance was a great person to work with! He was very honest and knowledgeable of what he was talking about. Very very patient and explained everything himself. He really truly made the proce He was very honest and knowledgeable of what he was talking about. Very very patient and explained everything himself. He really truly made the process so much better and reassured me of things I should fix at the very moment and things I can’t wait on. 100% recommend him and his services! More

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Great Customer Service tailored to the customer . Everything on time and we got a free car wash. Everything on time and we got a free car wash. More

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Great service as always! With Lance as advisor everything looks easy !thank you Bmw team With Lance as advisor everything looks easy !thank you Bmw team More

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Lance was a knowledgeable and experienced service manager. Took care of all my vehicles needs at the time manager. Took care of all my vehicles needs at the time More

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As always, prompt and efficient work and always done right. Everyone has a smile and they always listen carefully so what my problem is. Will always do businesses at BMW of Shrewsbury right. Everyone has a smile and they always listen carefully so what my problem is. Will always do businesses at BMW of Shrewsbury More

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