Lance Smith | Page 24

Lithia Hyundai of Reno responded

Larry, we're delighted to know you've had positive experiences with Lance and the rest of our team at Lithia Hyundai of Reno. We appreciate your loyalty and look forward to serving you in the future!

Lithia Hyundai of Reno responded

Thank you for your continuous support! It is always a pleasure hearing from our loyal customers. Until next time, safe travels!

Lithia Hyundai of Reno responded

Hello there, Paul! We are thrilled to learn about your positive interactions with our team. We will surely provide anyone you send our way with excellent service. Should you need anything else, please reach out to the friendly team at Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

We appreciate your feedback! It's great to know you're enjoying our lifetime oil change service at Lithia Hyundai of Reno. We always aim for transparency in all transactions, and we'll take note of your comment about the buyback process. Should you have any additional questions, please feel free to give us a call.

Lithia Hyundai of Reno responded

We're over the moon to know you had such a positive experience at Lithia Hyundai of Reno! We strive for honesty, courtesy and great service. Thanks so much for your kind words - we look forward to helping with all your future car needs!

Lithia Hyundai of Reno responded

Aubrie, We appreciate your feedback and are glad to know that you find our dealership great overall. We're sorry, however, if some of the staff didn't meet your expectations in terms of helpfulness. We have a high amount of confidence in our team, but will use this as an opportunity to improve. If there's anything else you'd like to discuss or any further assistance needed, please don't hesitate to reach out! Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

Lithia Hyundai of Reno responded

Hi JT and Carla, thanks for your feedback. We apologize for any left over mess in your vehicle - that's not the standard we aim for at Lithia Hyundai of Reno. Your comments will be passed along in order to help us improve. Please reach out if we can be of further assistance.

Lithia Hyundai of Reno responded

Kiaayobain, I'm sorry you feel as though The Service Team didn't go to bat for you with your warranty company. The dealership is not the final arbiter of what is covered and what is not covered, all we do is diagnose the problem and relay the facts to the warranty company, the decision is entirely theirs. That said, it's always our hope the issue you're experiencing is a covered repair. We don't want you to have to come out of pocket to fix your car, especially if it's still under warranty. I don't know if your advisor offered to submit the claim to Hyundai for "Good Will" coverage, but if you would like to discuss it I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

Lithia Hyundai of Reno responded

Keona, we're so glad to know you've had positive experiences with us at Lithia Hyundai of Reno! We appreciate your loyalty and look forward to assisting you in the future. Safe travels until then!

Lithia Hyundai of Reno responded

We are happy to see that you enjoyed the service provided by our team and a short wait time. Come visit our team at Lithia Hyundai of Reno again soon!