Lance Smith | Page 36

Honestly not sure if I was billed correctly or maybe I just didn't understand the breakdown.. After looking at my bill, it seems as if they attempted a repair on my vehicles transmission and when that fai just didn't understand the breakdown.. After looking at my bill, it seems as if they attempted a repair on my vehicles transmission and when that failed, they then put in a brand new one from the factory. Looking at my bill, it seems as if I was billed the labor on the failed repair, which I think is unfair. The labor for my repair was about 2/3rds of the total cost of the repair, which is very surprising!. So, honestly, I feel I was taken advantage of.. There's no way that dropping an old transmission and putting in a new one could take the amount of hours billed. But then again, I'm no mechanic.. More

by swcassell1 Verified Customer Verified Customer

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Everything was great except for the second service in a row- my service warning/timer in my infotainment system was not reset so it still shows I’m past due for my service- Very annoying! row- my service warning/timer in my infotainment system was not reset so it still shows I’m past due for my service- Very annoying! More

by CLEIBOW1 Verified Customer Verified Customer

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My service was very good here at Lithia Hyundai, Lance always take care of my needs and check to make sure my vehicle is inspected good and he is very good, I gave it 5 star because Lance is good service always take care of my needs and check to make sure my vehicle is inspected good and he is very good, I gave it 5 star because Lance is good service manager for this job. Always will go to him. More

by ANGELABARKUM Verified Customer Verified Customer

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Your service is extremely good 😊, I’m very happy and grateful with the customer service personal, they are very nice, thank you. grateful with the customer service personal, they are very nice, thank you. More

by SUSY.BRADSHAWW Verified Customer Verified Customer

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Always take the best care of my vehicle and make me feel comfortable with the service they provide! comfortable with the service they provide! More

by GABY Verified Customer Verified Customer

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Lance is great however the car took a very long time and I didn’t receive a lot of updates on when it would be finished. I didn’t receive a lot of updates on when it would be finished. More

by SARAHMICHELLE2398 Verified Customer Verified Customer

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Great service in a good short time. Relaxing space with amenities to wait while my car was being serviced!! Relaxing space with amenities to wait while my car was being serviced!! More

by AzJolene Verified Customer Verified Customer

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Been with them for almost 20 years. The service has always been super. They are very attentive to my needs and have served me well. Lance is the best. The service has always been super. They are very attentive to my needs and have served me well. Lance is the best. More

by GAMMELL Verified Customer Verified Customer

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Service writers are always very helpful, especially Lance. They are always very clear on the work being done. Lance. They are always very clear on the work being done. More

by RFMILLER1968 Verified Customer Verified Customer

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Life changing, no pressure it's like they really care about you. Very easy so simple about you. Very easy so simple More

by DCHEWIT Verified Customer Verified Customer

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