Lance Smith | Page 90

Top of the line I normally go to Lithia Subaru due to a family connection there, but, I have had service done at Lithia Hyundai several times. The staff is always ver I normally go to Lithia Subaru due to a family connection there, but, I have had service done at Lithia Hyundai several times. The staff is always very accommodating, friendly and understanding. This dealership is top of the line. More

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Bad experience Don’t EVER go to this dealership. My mother, a 75 year old senior citizen, had Lithia Hyundai of Reno replace her front axles in her 2005 Hyundai San Don’t EVER go to this dealership. My mother, a 75 year old senior citizen, had Lithia Hyundai of Reno replace her front axles in her 2005 Hyundai Santa Fe 4 Wheel Drive . Currently Hyundai only manufactures All Wheel Drive or Front Wheel Drive SUV’s. So Lithia Hyundai of Reno is confused that this car is a 4 Wheel Drive. This dealer ordered the front axles from NAPA Auto Parts. NAPA only sells All Wheel Drive or Front Wheel Drive axles for this SUV, they do not carry 4 Wheel Drive axles for a 2005 Hyundai Santa Fe 4x4. Why would a dealership use aftermarket parts??? When they installed the wrong axles, they fit, but a bit short. The car appeared to be drivable, we were guaranteed that only original OEM Parts would be used. My mother went on one trip to California and the axles being shorter (Incorrect axles) pulled themselves out of the transfer 4 Wheel Drive case. This caused all of the fluid to leak out of the transfer case, which then blew up the $6,800 case. which my mother ordered a slightly used Transfer Case to replace it. My mother had to pay Capital Hyundai in San Jose California to swap the transfer case, In addition; pay an additional amount to replace both axles and do the right job this time at Automotion repair shop, which they wrote a huge report on this issue. My mother is out a total of $3,500, the service manager Bill and Store Manager Dylan refused to refund the money back to my mother. Using wrong axles could have locked the car up and created a fatality. We thought we could trust a dealership to do the job right!! This link has proof of evidence lothiahyundairenonv.com More

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service Your employees are great. Working with Lance Smith over the last few years really was great and reason for continuous dealings. Pete and Alec were won Your employees are great. Working with Lance Smith over the last few years really was great and reason for continuous dealings. Pete and Alec were wonderful . More

by angelofdec1214 Verified Customer Verified Customer

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Ronny, Bryan and Lance Rock! I came in and met Ronny to buy my wife a new car (Hyundai #3)-due to time restrctions I had to leave, upon my return a few days later Bryan picked up I came in and met Ronny to buy my wife a new car (Hyundai #3)-due to time restrctions I had to leave, upon my return a few days later Bryan picked up where we left off. He communicated with Ronny at home to get the deal done and respected my limited time for the transaction. Ronny even came in on his day off to thank me for my continued loyalty. There was some confusion on the oil service agreement which was fixed the next day and had refund check ready. I had a similar issue with Lithia Jeep on a purchase three weeks prior that was still unresolved. I took my refund check to Jeep to ask why they could not match the quality of service at Hyundai. This motivaded Jeep to get my Refund check but it took them 23 days total. I have to thank Lance and the staff also for 13 years of stress free service. More

by petekalkbrenner Verified Customer Verified Customer

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Awesome car buying experience Richard Dvorak went above and beyond to get us in the car we wanted. Very professional! This is why we just purchased our 4th Hyundai from Lithia Hyun Richard Dvorak went above and beyond to get us in the car we wanted. Very professional! This is why we just purchased our 4th Hyundai from Lithia Hyundai! More

by evangelinevs Verified Customer Verified Customer

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best dealership ive ever done business with Ive lived in several states during my career and have bought many vehicles all over the country. Reno Hyundai treats a person like family. From the ma Ive lived in several states during my career and have bought many vehicles all over the country. Reno Hyundai treats a person like family. From the manager on down, if there is a problem its solved. WE own a Genesis and the a/c was not working properly. Jeremy the service technician and Lance the service advisor, worked with my vehicle on and off for nearly 3 weeks before the problem was isolated and corrected. I was given a loaner vehicle and Lance took care of our extended Hyundai warranty which covered everything. We have purchased 2 cars from this dealership in the 3 years we have lived in Reno. Brian Ogg our salesman , is extremely honest and up front. we have sent several people to this dealership and they have been happy with the dedicated service these folks provide. When its time to buy another car, we will be going to this dealership. My wife and I are absolutely thrilled to be Genses owners. Please recognize these fine people for their outstanding customer service and knowledge of your product. More

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great place great salesmen great staff great financial guy he is the greatest- i also think the service staff is great especially lance- this place is an oasis great salesmen great staff great financial guy he is the greatest- i also think the service staff is great especially lance- this place is an oasis among those car dealerships More

by bunnyrabbit Verified Customer Verified Customer

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Happy New Car Purchase My family has purchased 5 Hyundai's from Lithia Of Reno. the service Department is supper. The new car sales staff is Supper. I've had one bad exp My family has purchased 5 Hyundai's from Lithia Of Reno. the service Department is supper. The new car sales staff is Supper. I've had one bad experience with the used car department and Dillon the Manager. Otherwise its been great dealing with LITHIA HYUNDAI OF RENO. More

by bsnedek Verified Customer Verified Customer

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Always good service When I purchased my car I also purchased the lifetime oil change option so I'm in their service area a minimum of three times a year. I always get gr When I purchased my car I also purchased the lifetime oil change option so I'm in their service area a minimum of three times a year. I always get great service and good communication with the employees. More

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KGS Sonata Interesting, but satisfying experience. Everyone I dealt with regarding the sale was friendly, and cooperative. I also interacted with other employe Interesting, but satisfying experience. Everyone I dealt with regarding the sale was friendly, and cooperative. I also interacted with other employees, and most were very friendly. Also, Joe Collazo has great hugs. More

by kareng1024 Verified Customer Verified Customer

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