Landon Goree

During a routine oil change and mileage checkup, the mechanics at this dealership effectively totaled my engine. Accidents happen, it sucks but that is fine. What was not at all acceptable is that the s mechanics at this dealership effectively totaled my engine. Accidents happen, it sucks but that is fine. What was not at all acceptable is that the service team and my service advisor lied to me about the damage and ignored my calls for 3 days until I had to physically go into the shop to find all of this out. I had called many times over the days and was continuously told that my advisor or someone would be reaching back out to me, however, they only did once via voicemail in which they told me the car was “being cleaned” and “these things take time”. In the span of those 3 days the service department had made decisions (without contacting me) to buy an entirely new engine out of a salvaged vehicle and were going to replace mine. All I was told at this time is that they needed to clean my engine and keep it over night. As I did not approve this decision and could not afford to stay in town for the time they would need, I had to get a new car as mine was effectively killed by the service department, during an oil change. Most of the sales staff were lovely to work with and very understanding during the entire process. Not to mention the same service department chipped the paint on my brand new vehicle while replacing the rear emblem (which had factory damage). If there is a message from this experience, it’s to own up to any errors and communicate with your client, it was very shameful how the service department went about this. More

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The employees we interacted with were professional and helpful. I really appreciated the honesty especially from Brent helpful. I really appreciated the honesty especially from Brent More

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We loved working with Martez! He was patient with us and all of our questions. So very helpful and friendly. We highly recommend him and Gateway Nissan to others. He was patient with us and all of our questions. So very helpful and friendly. We highly recommend him and Gateway Nissan to others. More

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Hunter was very good, he answered all the questions we had. He gave us the options of three comparable vehicles. He wasn't high pressure. Very easy to work with. had. He gave us the options of three comparable vehicles. He wasn't high pressure. Very easy to work with. More

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The entire experience start to finish was smooth and pleasant, will without a doubt be going back for more vehicles in the future. pleasant, will without a doubt be going back for more vehicles in the future. More

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JJ has sold me at least a half dozen vehicles over the years. He is very knowledgeable on every car on the lot and his communication is exceptional. JJ goes above and beyond every time! years. He is very knowledgeable on every car on the lot and his communication is exceptional. JJ goes above and beyond every time! More

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Caden and Landon were very helpful in getting us into a new vehicle, decided on leasing instead of purchasing, kept us in our budget. Thank you so much! new vehicle, decided on leasing instead of purchasing, kept us in our budget. Thank you so much! More

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I want to say I had the best experience at gateway with Robert my sales person and cody the gm and the finance department highly recommended Robert my sales person and cody the gm and the finance department highly recommended More

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Caden B. was my sales representative, and he was very kind, patient, professional and helpful. He carefully explained some of the differences between differe was my sales representative, and he was very kind, patient, professional and helpful. He carefully explained some of the differences between different models. When I finally decided on one, he helped me through how so many of the newer features (with which I was quite unfamiliar) worked and assisted me in setting up the appropriate apps on my cell phone. I would highly recommend him and Gateway overall to everyone. I LOVE this dealership! More

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Excellant care and explanation of the buying process. Brent f. Provided full service and was very helpful in the car buying process. Brent f. Provided full service and was very helpful in the car buying process. More

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