Larry Bond | Page 11

The dealership was great - everyone was very helpful and kind. They did an excellent job helping me with my purchase. kind. They did an excellent job helping me with my purchase. More

by meghan_fields Verified Customer Verified Customer

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Impeccable service. Thank you, Larry and the service team at Koons for always treating me well!!! Thank you, Larry and the service team at Koons for always treating me well!!! More

by shannonohayes Verified Customer Verified Customer

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Very informative and helpful with services. Extremely professional service was provided by all departments. Definitely satisfied Extremely professional service was provided by all departments. Definitely satisfied More

by jlmclendonjr Verified Customer Verified Customer

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Terrible service. They pick up your vehicle and don’t return it. Don’t even call you to let you know what is going on. They pick up your vehicle and don’t return it. Don’t even call you to let you know what is going on. More

by baze1975 Verified Customer Verified Customer

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friendly staff. knowledge about the vehicle, efficient and fast service. lets you know when your next mileage service is due knowledge about the vehicle, efficient and fast service. lets you know when your next mileage service is due More

by kaleenaharlee Verified Customer Verified Customer

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Everything was great! I waited for the first time and was informed of the status throughout the process. I waited for the first time and was informed of the status throughout the process. More

by lovetusk Verified Customer Verified Customer

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Alan was not my service rep. AJ and both were polite and efficient. They were attentive in everyway. AJ and both were polite and efficient. They were attentive in everyway. More

by drmcwilliams7 Verified Customer Verified Customer

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My recent visit to Koons Volvo White Marsh was such a pleasant and efficient experience! pleasant and efficient experience! More

by EAMA Verified Customer Verified Customer

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I want to recognize Larry Bond for his professionalism and excellent customer service. I purchased my very first Volvo from Koons Volvo in 2017, and I have continued to be a loyal customer. I currently ow and excellent customer service. I purchased my very first Volvo from Koons Volvo in 2017, and I have continued to be a loyal customer. I currently own an XC90, and my 2017 S60 has over 220,000 miles and still runs beautifully — thanks in large part to the excellent service and care it has received from the Koons Volvo team over the years. Recently, there was a miscommunication regarding a charge. Larry handled the situation with patience, professionalism, and a genuine willingness to help resolve the issue. The dealership was quick to look into the matter and ultimately refunded the full charge, which I truly appreciated. What stands out to me is not that an issue occurred, but how the dealership handled it. Larry and the team took ownership, communicated clearly, and worked quickly to make things right. That level of customer service is why I have continued to trust Koons Volvo with my vehicles for many years. Thank you to Larry and the entire Koons Volvo team for your professionalism and commitment to taking care of your customers. I appreciate how this was resolved and look forward to continuing my relationship with Volvo and Koons Volvo. One question I’m often asked is why I continue to drive over 50 miles to Koons Volvo when there are several Volvo dealerships much closer to my home. The answer is simple: trust. After years of experiencing their professionalism, quality of service, and commitment to their customers, I know my vehicles are in good hands. My 2017 S60 reaching over 220,000 miles is a testament not only to Volvo’s reliability but also to the care and maintenance it has received from the Koons Volvo service team. More

by JacquelineHarrell Verified Customer Verified Customer

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Larry was very knowledgeable and helpful. He explained the service my vehicle needed and how it would help me keep it running just like new. When you need service for your Volvo go to Koons He explained the service my vehicle needed and how it would help me keep it running just like new. When you need service for your Volvo go to Koons in White Marsh and ask for Larry! More

by burnsteam Verified Customer Verified Customer

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