Larry Bond | Page 3

The service was timely and professional. Appreciated the service provided. The follow up was exceptional. Thank you. Appreciated the service provided. The follow up was exceptional. Thank you. More

by lorrie.geiss Verified Customer Verified Customer

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Excellent customer service try to work with customer needs. I took my car already three times for same issue. This time when I go they going to replace the parts. That's thing I am frustrated about, how needs. I took my car already three times for same issue. This time when I go they going to replace the parts. That's thing I am frustrated about, how many times car needs to back to decide if parts needs to replace. More

by bsayyed64 Verified Customer Verified Customer

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My recent visit to Koons Volvo Cars White Marsh was outstanding, thanks to the exceptional service provided by Larry Bond, Service Advisor. Larry was incredibly personable and easy to talk to, with a l outstanding, thanks to the exceptional service provided by Larry Bond, Service Advisor. Larry was incredibly personable and easy to talk to, with a level of knowledge that immediately put us at ease. He answered every question thoroughly, kept us updated on any delays, and did it all with a great sense of humor that made the experience genuinely enjoyable. The dealership itself was spotless, modern, and very welcoming. While we waited, a couple of staff members checked in to see if we needed anything, which made the atmosphere feel relaxed and friendly. It’s clear that customer comfort is a priority there. Larry’s professionalism, communication, and personality truly set the tone for a top‑tier service experience. We couldn’t have asked for better care. I highly recommend both Larry and Koons Volvo Cars White Marsh. More

by Joyce Verified Customer Verified Customer

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I brought my car in to have the profiles reset, which was never done when I bought the car. After three hours, the technician gave up and couldn't reset the profiles. The odometer reading and radio disappear never done when I bought the car. After three hours, the technician gave up and couldn't reset the profiles. The odometer reading and radio disappeared from the displays. I left with the car in worse condition than when I came in. More

by Paul343 Verified Customer Verified Customer

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Thank you Joey for making everything so smooth and easy. I am very well taken care of at Koons Volvo in White Marsh. I am very well taken care of at Koons Volvo in White Marsh. More

by Hazel's mom Verified Customer Verified Customer

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I am always comfortable waiting for service here. Larry is clear on recommendations but no pressure. Larry is clear on recommendations but no pressure. More

by ktdhart Verified Customer Verified Customer

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Great communication. Very professional. They do what they say they are going to do. They make service appointments easy Very professional. They do what they say they are going to do. They make service appointments easy More

by cmassar Verified Customer Verified Customer

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Larry Bond is the best Service Advisor I have had in 55 plus years of driving in the Maryland area. He always goes above and beyond to help you understand what is best to keep your vehicle Safely on the ro plus years of driving in the Maryland area. He always goes above and beyond to help you understand what is best to keep your vehicle Safely on the road. More

by bmckenna5714 Verified Customer Verified Customer

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Excellent customer service. Friendly and professional team was on time and easy to work with. Good app and text service. Friendly and professional team was on time and easy to work with. Good app and text service. More

by esyphard Verified Customer Verified Customer

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Customer service and convenience at Volvo White Marsh is top notch. The concierge service and digital updates are so helpful. top notch. The concierge service and digital updates are so helpful. More

by caitlin.schilkie Verified Customer Verified Customer

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