Larry Harris | Page 2

INFINITI of South Bay responded

Linda, This is so nice of you to leave such an amazing review of your sales experience with my sales team, you are most appreciated. It is great to learn that they made your transaction fast and easy! At INFINITI of South Bay we're about "EASY", it's the INFINITI of South Bay way! And thank you for calling-out Victor, Larry and Miles by name. We will be sure to recognize them in our Monday morning team meeting. We look forward to all the friends and family you'll be sending our way! Thank you so much. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

We cannot tell by your name on this review who you are. We would like to resolve any concerns that you have. If you could please call us at 310-325-5555 we would be glad to address and resolve any of your concerns. Thank you for the opportunity to serve you better. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Mr. Samuels, Thank you for taking your personal time to give back to the people on my team who served you well. That means so much to them when they read online how wonderful they made a client feel. At INFINITI of South Bay it's about the relationship. If we treat our clients right, then they keep coming back, and they bring their friends. Our greatest compliment is a referral, so please be sure to tell your friends to visit INFINITI of South Bay. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Richard, What a great review, you can tell it came from your heart! Above and beyond is what we strive to achieve, it is thrilling to me personally to learn that we hit the goal. Thank you for the amazing recognition of two of our great employees, Kas in Sales and Ever in Service. We are gratefully to have you as a client and we thank you for your business. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for bringing this to our attention that you are still having issues. We believed that we've addressed all of your issues and concerns. I will reach out to you personally today to see what we are missing. Thank you for bringing this to our attention. Larry Harris Sales Manager INFINITI of South Bay

INFINITI of South Bay responded

Carmen, We are so pleased to learn that our team was super friendly, patient and provided good service. Thank you for sharing your sales experience here at INFINITI of South Bay. Unlike other dealerships, our goal is to first find out what is right for our client. Every client has different wants, desires and needs. It is only when you can match this with the right vehicle that you can truly deliver a positive experience. We are pleased to learn that your experience was excellent. Thank you for your business and we look forward to taking care of your service and maintenance needs in the years to come. Welcome to INFNITI of South Bay. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

INFINITI of South Bay responded

Shanita, We apologize for the delay. Larry has been out on vacation and is returning today. We'll make sure he calls to assist you with trading-in your vehicle. You can reach Larry directly at 310-891-6229 if he doesn't get to you first. Thank you for understanding and thank you for your patience. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

What a great example of our mantra... Best Selection, Best Prices and Best People. Thank you for detailing your journey to our dealership and ultimately your purchase from us. It is interesting how in life everything happens for a reason. You were with good people in Larry, Mike and Ali. You went home with a great vehicle at a great price. We hope that you share your experience with your friends as that would be our greatest reward. Thanks for your recommendation and we look forward to seeing you on your first service visit. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Carlos, Mike is really a great guy, isn't he. Always putting his clients first, always working to find out what will best meet their lifestyle and needs. You see, selling a car really isn't about selling a car. Selling a car is about satisfying a client. Delivering them good value, a good deal and a good experience. This is what helps build a business for the long-term. And that is what we are doing here at INFINITI of South Bay, building a business off of long-term client satisfaction. Thank you for your business and we are pleased to know that you had a satisfying experience. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

That is a great review, thank you for mentioning each of the areas within our dealership where you experienced exceptional service. Mike and Larry work well together to be honest and transparent with their clients. Ali in Finance is a straight shooter and won't try to sell you services you won't need. And our tech team is here to serve you, no matter the question. The more you know about the awesome capabilities of an INFINITI the longer you'll stay with our brand. We Appreciate your great review. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay