Larry Pius | Page 4

Went above and beyond to accommodate me. Came to Long Island for paperwork and to review the car. Came to Long Island for paperwork and to review the car. More

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Not really thy type to leave a review but Smythe Volvo really went far a beyond our expectations. We have owned 4 Volvos through out the years but never purchased one of them from Smythe so I first was a really went far a beyond our expectations. We have owned 4 Volvos through out the years but never purchased one of them from Smythe so I first was a little hesitant at first. From when I walked I was immediately greeted, Bryan helped us through our buying process. Not at one point did I feel like I was being treated as just a “sale” or felt like I was being pressured, which was truly a relief! We were then introduced to David who gave us a detailed tutorial of our new XC40, we had many questions but did not feel rushed at any point! Truly appreciative to the whole Smythe team! Definitely will be back for our 6th Volvo in a few years! More

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Excellent experience from start to finish. We were incredibly impressed and wouldn’t hesitate to recommend this dealership to anyone! We were incredibly impressed and wouldn’t hesitate to recommend this dealership to anyone! More

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Alan, and the rest of the team are top notch-with respect to Neil, and Joey! They really go the extra mile to have you feel comfortable with the car, the process and the delivery. I think they are straight s to Neil, and Joey! They really go the extra mile to have you feel comfortable with the car, the process and the delivery. I think they are straight shooters and will do the utmost to have you and keep you as a client over the long term!! More

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Very friendly, thorough with explanations and large inventory. It’s worth the trip even if you aren’t local. inventory. It’s worth the trip even if you aren’t local. More

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Dealership is clean and inviting. Jose Baptista is a straight shooter. Would have given both 5 stars but felt the jokes about paying for the bathroom and the jokes about us not being Jose Baptista is a straight shooter. Would have given both 5 stars but felt the jokes about paying for the bathroom and the jokes about us not being the type (to be able) to buy a warranty or ceramikote were a bit unwarranted. More

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I made the decision to lease a Volvo after 6 BMWs since 2007 last week. I did not like where the brand was headed from a drivability and design standpoint. I had heard good things about Volvo and visited t 2007 last week. I did not like where the brand was headed from a drivability and design standpoint. I had heard good things about Volvo and visited the dealership on Monday. My husband and I worked with Jose who walked us through comparable models to our current x5. He was friendly, knowledgeable and made the decision easy to work with Smythe. We also met Larry, the sales manager, who reaffirmed our decision to move forward with both the brand and the dealership. The pricing was highly competitive and our trade in offer on my husband’s Jeep helped to seal the deal. We picked up the car on Wednesday and have loved it so far. Henry made the trade in and financing process easy and quick. Adam walked us thorough the technology in the car and helped us to pair phones, etc. The whole process was painless and easy. I highly recommend Smythe Volvo! More

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Excellent experience! William, David, and everyone else I interacted with were friendly and made for a seamless process. William, David, and everyone else I interacted with were friendly and made for a seamless process. More

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What a wonderful sales man I had the pleasure to meet at this dealership. Thank you Kyle for your kindness and also for sharing all your knowledge with me. You definitely won me over and now I’m part of the this dealership. Thank you Kyle for your kindness and also for sharing all your knowledge with me. You definitely won me over and now I’m part of the Volvo family. I would highly recommend this dealership for anyone who is looking for a smooth experience while shopping for a car. They rock! More

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Do not buy a car here. Recently purchased a 2023 used XC 40. Here are all of the reasons why we would never buy here again and won't even back here to service our vehicle ( Recently purchased a 2023 used XC 40. Here are all of the reasons why we would never buy here again and won't even back here to service our vehicle (despite the fact that we live a couple blocks away). 1. The sales person we dealt with was incredibly slow. We saw the vehicle we wanted online prior to coming in. We came in and asked to see it. The sales rep sat at his desk for almost 2 hours toggling his computer and told us that he didn't know if the car was on site currently. After 2 hours, he figured out that it actually was on site so we were finally able to see it. We could have saved ourselves all of that time if he had just checked when we came in. 2. My license plates took almost 3 months to come in. I followed up with Smythe every few days after my first temporary plate expired but was left with a second temporary plate that was 20 days past expiration before they got my plates. When I called to check in, the receptionist assured me each time that someone would call me back. No one did, and each time I had to call back to follow up on the status of my plates. 3. At closing, I noticed a deep scratch on the front passenger bumper and a chip in the paint on the rear bumper. I was assured that these matters would be added to my "we owe" list of items to bring back for servicing. I was assured that the paint and a small ding in the door would be fixed at no cost to me. When I called to schedule my servicing, Smythe claimed to have no record of the noted defects and told me I could take it to a body shop down the road for repair. We escalated this issue to the manager, Larry, who called me and assured me that I could bring it in and repair it. I brought it in for repair and the service department informed me that they would fix the ding but not the paint because, again, the paint scratches were not noted on the "we owe" sheet. I pointed out that I have photos of the scratches from closing. Finally, after much haranguing, Smythe agreed to order to touch up paint and then asked if I wanted to apply it myself. That is where we are now. The scratches look pretty much the same and a little bit of touch up paint is not sufficient nor is it what I was promised when I closed on the car. We should have been a great, easy sale. We came in knowing exactly what we wanted and ready to walk out with a car. Instead we are still dealing with trying to remedy the insanely poor service provided by this dealership. We'll never back, and we'll tell anyone considering a purchase in the area to go anywhere else. The only compliment I can give is that Adam, who helped me get set up with the car on the first day, was very nice and competent. The competence apparently stops with him. More

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