Larry Pius | Page 5

Do not buy a car here. Recently purchased a 2023 used XC 40. Here are all of the reasons why we would never buy here again and won't even back here to service our vehicle ( Recently purchased a 2023 used XC 40. Here are all of the reasons why we would never buy here again and won't even back here to service our vehicle (despite the fact that we live a couple blocks away). 1. The sales person we dealt with was incredibly slow. We saw the vehicle we wanted online prior to coming in. We came in and asked to see it. The sales rep sat at his desk for almost 2 hours toggling his computer and told us that he didn't know if the car was on site currently. After 2 hours, he figured out that it actually was on site so we were finally able to see it. We could have saved ourselves all of that time if he had just checked when we came in. 2. My license plates took almost 3 months to come in. I followed up with Smythe every few days after my first temporary plate expired but was left with a second temporary plate that was 20 days past expiration before they got my plates. When I called to check in, the receptionist assured me each time that someone would call me back. No one did, and each time I had to call back to follow up on the status of my plates. 3. At closing, I noticed a deep scratch on the front passenger bumper and a chip in the paint on the rear bumper. I was assured that these matters would be added to my "we owe" list of items to bring back for servicing. I was assured that the paint and a small ding in the door would be fixed at no cost to me. When I called to schedule my servicing, Smythe claimed to have no record of the noted defects and told me I could take it to a body shop down the road for repair. We escalated this issue to the manager, Larry, who called me and assured me that I could bring it in and repair it. I brought it in for repair and the service department informed me that they would fix the ding but not the paint because, again, the paint scratches were not noted on the "we owe" sheet. I pointed out that I have photos of the scratches from closing. Finally, after much haranguing, Smythe agreed to order to touch up paint and then asked if I wanted to apply it myself. That is where we are now. The scratches look pretty much the same and a little bit of touch up paint is not sufficient nor is it what I was promised when I closed on the car. We should have been a great, easy sale. We came in knowing exactly what we wanted and ready to walk out with a car. Instead we are still dealing with trying to remedy the insanely poor service provided by this dealership. We'll never back, and we'll tell anyone considering a purchase in the area to go anywhere else. The only compliment I can give is that Adam, who helped me get set up with the car on the first day, was very nice and competent. The competence apparently stops with him. More

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Best dealership around. Thank you to Jesus, Adam Henry and Larry for all your help and attentiveness throughout the whole process. I’d recommend this dealership any day. 5/5 Thank you to Jesus, Adam Henry and Larry for all your help and attentiveness throughout the whole process. I’d recommend this dealership any day. 5/5 stars!! More

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High end and high class service, professionalism, transparency, ease. Highly recommend Kyle and Smythe Volvo! transparency, ease. Highly recommend Kyle and Smythe Volvo! More

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I went to several car dealership in search of a 2025 vehicle. I had no intention of getting a Volvo.....boy, was I surprised! The car I looked at was beautiful, easy to handle, and most of all no game p vehicle. I had no intention of getting a Volvo.....boy, was I surprised! The car I looked at was beautiful, easy to handle, and most of all no game playing. I enjoyed working with my salesman, Gary Placona. And best of all, they gave me a fair price for my used vehicle. And Alex, the super tech guy, showed me how to navigate everything digital. So it's easy for me to give this dealership a five star rating....(not too mention they had Skinny pop popcorn as free snacks....cool. More

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This is my second time leasing an xc90 from smythe Volvo. The reason we came back to smythe Volvo is because of the wonderful service and people who work there. They are beyond professional and really care a The reason we came back to smythe Volvo is because of the wonderful service and people who work there. They are beyond professional and really care about their customers. Bob Cerza was our salesman and he was fantastic. We would recommend him to anyone. Larry, the manager, was the most polite, respectful and caring manager. Don showed the whole car to me and was very knowledgeable and helpful. Even the finance manager, Santiago, was nice and knowledgeable. The whole process was smooth and I would recommend smythe dealership in Summit to everyone. Thank you for another fantastic car! More

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Courteous, knowledgeable, kind, helpful, clear explanations, good listeners, respectful, would definitely come back here again and strongly recommend to friends! explanations, good listeners, respectful, would definitely come back here again and strongly recommend to friends! More

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My sales rep Santiago Piriz was very helpful and totally professional. He was friendly and easy to deal with. I didn’t feel under pressure at all and I will recommend this dealership to my friends. Thank yo professional. He was friendly and easy to deal with. I didn’t feel under pressure at all and I will recommend this dealership to my friends. Thank you again and I’m glad to join your Volvo family.! Sincerely, Glen Shaw More

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Working with Carlos and the entire staff at Smythe Volvo was a effortless experience. I didn't set out to buy a vehicle that day, but test drove this XC40 R-Design and knew it was the car for me. Carlos an was a effortless experience. I didn't set out to buy a vehicle that day, but test drove this XC40 R-Design and knew it was the car for me. Carlos and the staff worked putting together pricing on the vehicle while my wife and I went to the local bank. After finishing the transaction, my biggest dilemma was getting my new (to Me) vehicle home. The biggest surprise of the day was when Carlos told me they would deliver the XC40 to my house!!! Within two hours the XC40 was in my driveway. Thank you Smythe Volvo for my wonderful experience. More

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Everybody was very accessible, and available when we needed. Friendly. We got a great explanation about our car, and learn a lot even tho we already owned a volvo. Thanks! needed. Friendly. We got a great explanation about our car, and learn a lot even tho we already owned a volvo. Thanks! More

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Larry Pius was very helpful and knowledgeable when it came to purchasing a new used Volvo and trading in my old Volvo. came to purchasing a new used Volvo and trading in my old Volvo. More

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