Larry Riddle

I have been taking my vehicle to Lakeland Volkswagen for over 3 years for service. In all that time I have had just one bad visit but Ashleigh Hernan in the service department resolved my problem. There ha over 3 years for service. In all that time I have had just one bad visit but Ashleigh Hernan in the service department resolved my problem. There has been some turnover of personnel in the service department which is expected, but Ashleigh Hernan has been there since I purchased my VW (two of them) and she is consistently attentive to why I take my vehicle and is courteous always and keeps me informed of the progress on my service calls, More

by pjmedina Verified Customer Verified Customer

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Martin the sales guy was amazing! Once I realized the starting price if the vehicle was under 20k I was like sign me up! Little did I know by the time I left I would be paying 8k over Once I realized the starting price if the vehicle was under 20k I was like sign me up! Little did I know by the time I left I would be paying 8k over the original price. Larry broke down how Gap works but failed to break down how 16k ends up 24k. I am just a girl lol 😂. It’s all good though, God sees everything we do and I am sure it will be ok. More

by KAMWAT96 Verified Customer Verified Customer

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I’m love this dealership in Lakeland the folks here are always nice to me I’m sure i could go Orlando vw but I don’t think the love will my be the same mamba out always nice to me I’m sure i could go Orlando vw but I don’t think the love will my be the same mamba out More

by raginnorman11 Verified Customer Verified Customer

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A Oil iChange turned into a 3 day affair because 2 new tires where ordered and it took 2m Days to arrive. WE spend about 8 hrs ibn waiting room 75 plus miles between home and dealership. But in the end I tires where ordered and it took 2m Days to arrive. WE spend about 8 hrs ibn waiting room 75 plus miles between home and dealership. But in the end I bought a new car More

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Service writers very knowledgeable and helpful. Sales persons always great their customers they've worked with. Sales persons always great their customers they've worked with. More

by aeroscout151 Verified Customer Verified Customer

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Carlos and Larry we're excellent! !!!!! They went above and beyond helping us decide on our vehicle! !!!!! They went above and beyond helping us decide on our vehicle! More

by kristyeltv Verified Customer Verified Customer

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The process was easy & everyone was very knowledgeable & the customer service was top notch! Would definitely recommend Volkswagen Lakeland. the customer service was top notch! Would definitely recommend Volkswagen Lakeland. More

by HALIE.R.MEADOWS Verified Customer Verified Customer

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Wonderful service, hassle free and THEY TELL THE TRUTH at VW of Lakeland! Carlos & Larry were both great to work with!! Plan to continue doing business with them in the future! VW of Lakeland! Carlos & Larry were both great to work with!! Plan to continue doing business with them in the future! More

by stephanied121 Verified Customer Verified Customer

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Everyone was so helpful and honest. Planning to come back next fall for modules replacements and new tires! Planning to come back next fall for modules replacements and new tires! More

by jsmitchel Verified Customer Verified Customer

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I am a very hard customer to deal with and they hung in there and made this come together. there and made this come together. More

by randymu42 Verified Customer Verified Customer

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