Lauren Farthing
Lauren Farthing at Mercedes-Benz of Columbus

Lauren Farthing

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.8
269 Reviews
4.8

269 Reviews

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269 Reviews of Lauren Farthing

June 04, 2025

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Employee Rating

Everything went great! I came in for my 2d A service. I had appt and was on time. Service was ready for me and I was out in a timely manner. Outstanding customer service! More

by bettye.mercado1986
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2025

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that your 2nd A service went smoothly and that you experienced outstanding customer service. We appreciate your feedback and look forward to serving you again in the future!

May 30, 2025

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The BEST! I’ve never had a bad experience and their pickup service prevents me from losing days at work. More

by EDCAR
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2025

Mercedes-Benz of Columbus responded

Thank you for the fantastic review! We're thrilled to hear that you've consistently had great experiences with us and that our pickup service has been convenient for you. We strive to provide the best service possible, and it's wonderful to know we're meeting your expectations. We look forward to continuing to serve you!

May 27, 2025

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The people are nice at this dealership. The service time could improve. I was there 3 hours or more for a single tire! More

by Kim
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Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington , Earnest. He’s great.

May 27, 2025

Mercedes-Benz of Columbus responded

Hi Kim, thank you for bringing this to our attention. We're sorry that you were disappointed with your experience at our dealership, especially regarding the service time. Please contact us so we can address your concerns and work towards a solution.

May 22, 2025

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Dominque sold me the suv very patience and polite young man. He answered all my questions no matter how many times I asked the same thing. Lauren in service I think the two of them are working as a team, t More

by klkag
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Debi Lewis, M. Dominique Waller , Mr. Nick

May 22, 2025

Mercedes-Benz of Columbus responded

It sounds like you had a wonderful experience with both Dominque and Lauren. If you would like to leave a review or need assistance with anything else, please let us know how I can help!

May 16, 2025

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Great service, as usual. Gave me a quick & accurate estimate, scheduled appointment, quick & easy check-in, comfortable waiting area with drinks & snacks, easy & check-out & More

by CaptainBobPhillips
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington

May 19, 2025

Mercedes-Benz of Columbus responded

Thank you for your kind words! We're thrilled to hear that you enjoyed the quick and accurate service, from the estimate to the check-out process. We're glad you found our waiting area comfortable and well-equipped. We appreciate your loyalty and look forward to serving you again in the future!

May 08, 2025

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Great customer service and Sale person Earnest Jenkins and Laura. Always taken care of the problems More

by fredericksmall37
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Recommend Dealer
Yes
May 09, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

April 25, 2025

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They were applying a recall to vehicle. this was due in a professional and timely manner. There was no cost to me. More

by ashley48
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Recommend Dealer
Yes
Apr 30, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're pleased to hear that your recall service was handled professionally and efficiently. We appreciate your trust in us and look forward to assisting you in the future!

April 24, 2025

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Thanks for great service, Jason was quick to identify my tire issue and get it resolved. More

by EMHILLEY50
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Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

Apr 25, 2025

Mercedes-Benz of Columbus responded

Thanks for the five-star rating! We appreciate your business!

April 10, 2025

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Always professional and polite when I come in for a service. They do a great job and I would recommend this dealership to everyone looking to buy a car. More

by DONNA40
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Recommend Dealer
Yes
Apr 11, 2025

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

April 05, 2025

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I didn’t get any surprises. Everyone was very professional and friendly at the dealership. More

by REZEKIEL2007
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jason Goodroe

Apr 07, 2025

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear our team was able to make your experience a great one. We appreciate you choosing us and look forward to the opportunity to help in the future!

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