Lee Velazquez

Lee was so accommodating and wonderful! Kept me posted on the progress of my car and made sure the pick up and drop off process was smooth. Kept me posted on the progress of my car and made sure the pick up and drop off process was smooth. More

by jessicarobles Verified Customer Verified Customer

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Car was in there a little too long but overall excellent And I'm missing a sensor button on backside And I'm missing a sensor button on backside More

by Tsctyer Verified Customer Verified Customer

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Great and smooth Great, smooth, cool, profesional, courtesy, friendly, etc, etc, etc, etc, etc, etc, etc... courtesy, friendly, etc, etc, etc, etc, etc, etc, etc... More

by ABURGUENO Verified Customer Verified Customer

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Lee Velazquez made the difference for us. He cares, he listens and does what he says he will do. He also has great technicians working with him who finally fixed the issues we have been havin He cares, he listens and does what he says he will do. He also has great technicians working with him who finally fixed the issues we have been having for a long time. Thank you for the wonderful service Lee and to all the guys who repaired our Escalade! More

by champagnetc Verified Customer Verified Customer

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I had an outstanding experience with the Big Star Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to cle Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to clearly explain what my vehicle needed, provided accurate timelines, and kept me updated throughout the entire process. The quality of work was top‑notch—my car feels brand new again. The service advisors were honest and attentive, and the technicians clearly take pride in what they do. It’s rare to find a dealership that combines great customer service with true expertise, but Big Star Cadillac delivers on both. I highly recommend their service department to anyone looking for reliable, efficient, and high‑quality care for their Cadillac. I’ll definitely be returning for all my future service needs! More

by Jonathan Barron Verified Customer Verified Customer

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Big Star Cadillac Service team delivered an A+ experience with outstanding customer service, clear communication, and a smooth, stress-free process from start to finish. with outstanding customer service, clear communication, and a smooth, stress-free process from start to finish. More

by Matallana1975 Verified Customer Verified Customer

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Excellent service and great work. Would definitely recommend to anyone looking for an upgrade! Fantastic Would definitely recommend to anyone looking for an upgrade! Fantastic More

by murphy_james Verified Customer Verified Customer

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Lee ALWAYS makes sure my suv is running right! And I always know that he's going to be honest! And I always know that he's going to be honest! More

by Valpbarrett Verified Customer Verified Customer

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The staff and Ben in service department were professional and helpful. Thank you for going the extra mile and getting me back on the road. and helpful. Thank you for going the extra mile and getting me back on the road. More

by khara.mason Verified Customer Verified Customer

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Mr. Lee Velazquez was very good at communicating to me the progress of my vehicle and was very knowledgeable. the progress of my vehicle and was very knowledgeable. More

by Jlloreda13 Verified Customer Verified Customer

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