Great services awys on time getting your car and getting
it out great people with great attitude very professional
it out great people with great attitude very professional
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by Pamelatrushay
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2025 -
Big Star Cadillac responded
Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.
Very good experience.
Expectations exceeded! I was treated with respect. My wait was not too long and my car was serviced to my satisfaction.
Expectations exceeded! I was treated with respect. My wait was not too long and my car was serviced to my satisfaction.
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by Bjsanders70
Verified Customer
Verified Customer
Other Employees Tagged:
Lee Velazquez
Jun 04, 2025 -
Big Star Cadillac responded
Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.
took the time to explain the recommended services
clearly, answered all of my questions without rushing, and kept me updated throughout the process. I really appreciated their transparency and attent
clearly, answered all of my questions without rushing, and kept me updated throughout the process. I really appreciated their transparency and attention to detail, which made the experience smooth and stress-free.
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by ANA0114
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2025 -
Big Star Cadillac responded
Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.
Love Big Star!
Love Brian my concierge! Love Kevin Sales Manager?????? Big Star Rocks! Love Big Star??????
Love Brian my concierge! Love Kevin Sales Manager?????? Big Star Rocks! Love Big Star??????
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by Jayneedison
Verified Customer
Verified Customer
Other Employees Tagged:
Lee Velazquez
May 30, 2025 -
Big Star Cadillac responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
Always efficient and very accommodating.
I actually look forward to getting my vehicle serviced at Big Star!
I actually look forward to getting my vehicle serviced at Big Star!
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by mwycough46
Verified Customer
Verified Customer
Service Price Transparency
May 15, 2025 -
Big Star Cadillac responded
Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.
Lee was OUTSTANDING!
He worked very hard to make sure we had a vehicle while ours was being repaired.The vehicle however has continued to have problems since it left the
He worked very hard to make sure we had a vehicle while ours was being repaired.The vehicle however has continued to have problems since it left the shop. We have since moved out of the area and are just going to drive it.
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by ugomez
Verified Customer
Verified Customer
Service Price Transparency
May 15, 2025 -
Big Star Cadillac responded
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star
There always willing to assist their customers and are
professional and efficient. I've been able to get all my issues addressed.
professional and efficient. I've been able to get all my issues addressed.
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by shanno0320
Verified Customer
Verified Customer
Service Price Transparency
May 07, 2025 -
Big Star Cadillac responded
Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.
Casandra and Lee from part services were great and
excellent service. Casandra went above customer expectations
excellent service. Casandra went above customer expectations
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by verovette15
Verified Customer
Verified Customer
Apr 28, 2025 -
Big Star Cadillac responded
Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.
My service representative was tough to reach for an
update. He never called me / I had to call & leave a message for him to call me back.
update. He never called me / I had to call & leave a message for him to call me back.
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by jeanniebell3
Verified Customer
Verified Customer
Other Employees Tagged:
Lee Velazquez
Apr 23, 2025 -
Big Star Cadillac responded
Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.
I have taken the car to them 3 different times for the
same problem and they fix it
same problem and they fix it
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by mikesdetail
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2025 -
Big Star Cadillac responded
Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com