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Lee Velazquez
Lee Velazquez at Big Star Cadillac

Lee Velazquez

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.9
106 Reviews
4.9

106 Reviews

Write a Review

106 Reviews of Lee Velazquez

May 15, 2025

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Employee Rating

Always efficient and very accommodating. I actually look forward to getting my vehicle serviced at Big Star! More

by mwycough46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark, Isaiah Rodarte

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May 15, 2025

Big Star Cadillac responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

May 14, 2025

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Employee Rating

Lee was OUTSTANDING! He worked very hard to make sure we had a vehicle while ours was being repaired.The vehicle however has continued to have problems since it left the More

by ugomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 15, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star

May 05, 2025

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There always willing to assist their customers and are professional and efficient. I've been able to get all my issues addressed. More

by shanno0320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Paniagua

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May 07, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

April 28, 2025

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Employee Rating

Casandra and Lee from part services were great and excellent service. Casandra went above customer expectations More

by verovette15
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Casandra Gonzalez, Blanca Baez

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Apr 28, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

April 22, 2025

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Employee Rating

My service representative was tough to reach for an update. He never called me / I had to call & leave a message for him to call me back. More

by jeanniebell3
Recommend Dealer
Yes

Other Employees Tagged: Lee Velazquez

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Apr 23, 2025

Big Star Cadillac responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

April 16, 2025

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Employee Rating

I have taken the car to them 3 different times for the same problem and they fix it More

by mikesdetail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 17, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

April 15, 2025

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Employee Rating

The best dealership I’ve ever been to and has the greatest service team I’ve ever dealt with More

by ZENOFAMILY713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr, Jose Teran, Daniel Wood, Albert Ramirez, Isaiah Rodarte

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Apr 16, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

April 14, 2025

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Employee Rating

Very friendly dealership greeted me as soon as I walked the door, large selections of vehicles to choose from new and used More

by aontiver1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Mike Pierce, Lisa Velasco, Kevin Sonnier, Rachel Ruiz

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Apr 15, 2025

Big Star Cadillac responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

April 12, 2025

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Employee Rating

Good customer service nice people always help any questions ask lee Velasquez always have good customer service More

by edwinrmeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

March 31, 2025

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Employee Rating

I always have a good experience, but this last time I asked a few times not to rotate my tires since I had it done in December and well they rotated my tires and also I drove around a while before I noti More

by jnbrimac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran

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Apr 03, 2025

Big Star Cadillac responded

Thank you for your business and review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

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