Lee Velazquez

I had an outstanding experience with the Big Star Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to cle Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to clearly explain what my vehicle needed, provided accurate timelines, and kept me updated throughout the entire process. The quality of work was top‑notch—my car feels brand new again. The service advisors were honest and attentive, and the technicians clearly take pride in what they do. It’s rare to find a dealership that combines great customer service with true expertise, but Big Star Cadillac delivers on both. I highly recommend their service department to anyone looking for reliable, efficient, and high‑quality care for their Cadillac. I’ll definitely be returning for all my future service needs! More

by Jonathan Barron Verified Customer Verified Customer

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Big Star Cadillac Service team delivered an A+ experience with outstanding customer service, clear communication, and a smooth, stress-free process from start to finish. with outstanding customer service, clear communication, and a smooth, stress-free process from start to finish. More

by Matallana1975 Verified Customer Verified Customer

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Excellent service and great work. Would definitely recommend to anyone looking for an upgrade! Fantastic Would definitely recommend to anyone looking for an upgrade! Fantastic More

by murphy_james Verified Customer Verified Customer

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Lee ALWAYS makes sure my suv is running right! And I always know that he's going to be honest! And I always know that he's going to be honest! More

by Valpbarrett Verified Customer Verified Customer

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The staff and Ben in service department were professional and helpful. Thank you for going the extra mile and getting me back on the road. and helpful. Thank you for going the extra mile and getting me back on the road. More

by khara.mason Verified Customer Verified Customer

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José always does an excellent job of keeping me informed throughout the service appointment process. No surprises and goes above what is expected. Another great experience with him and Star Cadillac! 👍 throughout the service appointment process. No surprises and goes above what is expected. Another great experience with him and Star Cadillac! 👍 More

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Mr. Lee Velazquez was very good at communicating to me the progress of my vehicle and was very knowledgeable. the progress of my vehicle and was very knowledgeable. More

by Jlloreda13 Verified Customer Verified Customer

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Lee Velazquez is an outstanding guy who goes way beyond my expectations every visit. 100% Recommended!! my expectations every visit. 100% Recommended!! More

by RANDELL.BRADSHAW Verified Customer Verified Customer

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Big Star has become an exceptional dealership from when I first visited there in 2023! Big Star is #1 in customer service, especially Lee!! Everyone is very friendly, helpful and knowledgeable! From the rece first visited there in 2023! Big Star is #1 in customer service, especially Lee!! Everyone is very friendly, helpful and knowledgeable! From the receptionist, sales, service and parts everyone has a smile and wants to know if I have been helped! I will be a Big Star customer for as long as I drive a Cadillac! More

by Fransthe1 Verified Customer Verified Customer

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You can always count on Big Star Cadillac for a great experience each time you visit! experience each time you visit! More

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