Lenny Farnam

My experience at the Paula was very unpleasant. I first came in to have recall work done on my truck only to find out after having the truck there for a full day that you did not have the parts. I first came in to have recall work done on my truck only to find out after having the truck there for a full day that you did not have the parts. I was contacted two months later and was told that work would take two hours. I drove there dropped off the vehicle and could not get an update on the progress of the vehicle for more than 8 hours. When I arrived to pick up the truck nobody was at the desk and I had to walk through the shop looking for help. More

by skyhighadventures Verified Customer Verified Customer

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Took the truck in for an oil change and state safety inspection. Lenny, Chance, and Justin took great care of me from check in to pickup. inspection. Lenny, Chance, and Justin took great care of me from check in to pickup. More

by jbathearn3 Verified Customer Verified Customer

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No communication over priced. Cost 600 dollars for a 60 dollar part to be installed. I wouldn’t recommend them to my worst enemy. Cost 600 dollars for a 60 dollar part to be installed. I wouldn’t recommend them to my worst enemy. More

by Alaska6017 Verified Customer Verified Customer

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Bought a truck from these guys, brand new, three weeks later the AC compressor goes. I called to have them look at immediately, and they told me I’d be 3 week to even look at. Called my sales rep, he was later the AC compressor goes. I called to have them look at immediately, and they told me I’d be 3 week to even look at. Called my sales rep, he was an able to get me in quicker based on the circumstances. None the less, it took the 8 weeks later, 3 separate visits, some “delayed” parts, and finally fixed it after an initial failed attempt. Not sure if they even tested it the first time. Either way, we were treated incredibly rudely and with an “I don’t give a ****” attitude by the service team. The sales rep was a good dude though. More

by jim@solar-environment.com Verified Customer Verified Customer

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Friendly efficient service. Vehicle was ready as promised. Dealer had clean and comfortable waiting area Vehicle was ready as promised. Dealer had clean and comfortable waiting area More

by MOTHEPC Verified Customer Verified Customer

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Depaula got me in and out real quick. Lenny was great and explained what all needed to be replaced for my service. Lenny was great and explained what all needed to be replaced for my service. More

by bchomycz Verified Customer Verified Customer

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Lenny was helpful, courteous and professional. He went out of his way to explain things to. He went above and beyond to help me. He went out of his way to explain things to. He went above and beyond to help me. More

by TELLCATHYSTEVE Verified Customer Verified Customer

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Everything was great! The facility updates since the last time I came in really made my wait a lot better. The facility updates since the last time I came in really made my wait a lot better. More

by Dylangavin3 Verified Customer Verified Customer

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Good mechanic skilled and found my nut. Bought a new car with a nut in the brakes. Had to pay out of my own pocket Bought a new car with a nut in the brakes. Had to pay out of my own pocket More

by Joefred Verified Customer Verified Customer

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Lenny is very professional and takes good care of customer, not too pushy.Will recomend to others. customer, not too pushy.Will recomend to others. More

by bbreton1 Verified Customer Verified Customer

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