Lenny Farnam
Lenny Farnam at DePaula Ford

Lenny Farnam

Service Advisor

DePaula Ford

799 Central Ave
Albany, NY 12206

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4.9
1,269 Reviews
4.9

1,269 Reviews

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1269 Reviews of Lenny Farnam

March 06, 2026

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Employee Rating

The customer service experience as always was great. The communication from the time the vehicle was checked in until the service was completed was very great. The time I had to wait for the service to More

by MR_MCGILL
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Service Time
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Recommend Dealer
Yes

March 06, 2026

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Lenny Farnam has made my experience with the dealership great over the past 23 years. More

by Walter
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

March 06, 2026

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The service department are great professional, and very welcoming they make you feel like you are old friends than just a customer. More

by omoade3083
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

March 05, 2026

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Lenny was very professional and customer oriented. He did a great job explaining everything and treating very well More

by P.dame1121
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

March 04, 2026

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Always friendly and professional! Attentive to concerns and effective Timely with appointments and posting or reporting status of work. More

by CHUCKHOMEYER
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

March 03, 2026

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Employee Rating

Always an honest and pleasant experience working with Lenny. I would recommend Lenny and DePaula service to my friends and family. More

by DonCunch
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

March 03, 2026

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Employee Rating

Lenny is my goto Serviceman he is very thorough and always has the customer in mind. He let's you know if your wipers are needing replacement and anything else that needs attention. He also keeps you i More

by DSPRAGU1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Haroon Matin, Hussain Said

March 02, 2026

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Donat was very helpful. I was in and out of there on the timelines he set. He was also very personable and friendly. More

by rtiunyc
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Recommend Dealer
Yes

Other Employees Tagged: Donat (didn’t get his last name)

March 02, 2026

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I've been a customer for over 10 years, with a variety of buying experiences, from used to leasing new to buying new, and I feel like a valued customer. Each time I have brought my vehicle in for maintenance More

by jmatt
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chance Guild, Jason Keville

March 02, 2026

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Employee Rating

DePaula Ford was very accommodating in getting me in for my appointment. Lenny was great to work with and made the experience effortless on my part. Great Team at DePaula Ford More

by rdelsign
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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