Leslie Hurst | Page 5

Faulkner Buick GMC West Chester, INC. responded

Thank you so much, Kathie! We're absolutely thrilled to hear about your outstanding experience at Faulkner Buick. Mike, Dan, and Leslie will be so pleased to know their professionalism, communication, and care made such a positive impression. We’re proud to have them on our team and even prouder to know they went above and beyond for you. It’s great to hear your car looks amazing and that the work met—and exceeded—your expectations. Your recommendation means the world to us. Thank you for your trust and kind words!

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback! We're happy to hear Leslie Hurst and our parts department were able to assist you efficiently and get your car back on the road so quickly. We’ll be sure to pass along your kind words to the team. Don’t hesitate to reach out if there’s anything else we can do for you!

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review! We're so glad to hear that we were able to get your car back to you quickly and efficiently. We always aim to provide fast and reliable service, and we appreciate your feedback. Looking forward to assisting you again in the future!

Faulkner Buick GMC West Chester, INC. responded

Philip, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review, Dennis! We're thrilled to hear that Leslie Hurst and our service department have continued to provide you with top-notch service. It’s always our goal to offer kind, courteous, and professional care, and we’re grateful for your continued trust in us. We look forward to serving you for many visits to come!

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words! We’re so glad John S. and Leslie were able to take care of you and turn your experience into a great one. Your trust and loyalty mean the world to us, and knowing we've earned a lifetime customer is truly the highest compliment.

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued trust in us over the past 12 years! We’re so happy to hear that our diagnostics and quick turnaround time have consistently met your expectations. Your loyalty means a lot to us, and we look forward to continuing to provide great service for you in the future!

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review! We're so glad to hear that Leslie consistently provides you with excellent service and keeps you well-informed throughout the process. It’s great to know you find the waiting area comfortable and that all your service needs are handled smoothly. We truly appreciate your feedback and look forward to continuing to assist you with your vehicles!

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it can be when the issue isn’t diagnosed correctly, especially after paying for a diagnostic charge. We always aim for accuracy and transparency in our services, and it sounds like we missed the mark here. We’d love the opportunity to discuss your situation further and work with you to resolve the issue. Please feel free to reach out directly so we can ensure you're taken care of. Thank you for your patience, and we hope to make this right.

Faulkner Buick GMC West Chester, INC. responded

Thank you for the amazing review! We're so glad to hear that you had such a positive experience with our team. Providing exceptional customer care is our top priority, and it's great to know that it made such an impact on you. We truly appreciate your kind words and look forward to helping you again in the future!