Lexi Carter | Page 46

Outstanding service - Alexia Carter Service representative was extremely helpful, knowledgeable and courteous. Very pleasant attitude. Vehicle was ready in one day. Alexia did a fanta Service representative was extremely helpful, knowledgeable and courteous. Very pleasant attitude. Vehicle was ready in one day. Alexia did a fantastic job taking care of my vehicle. More

by rosiem.garcia Verified Customer Verified Customer

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Horrible I brought my Jeep in so it could be looked at for a rattle I was hearing underneath. I dropped it off at 7am, so around 11 I called to check on the pr I brought my Jeep in so it could be looked at for a rattle I was hearing underneath. I dropped it off at 7am, so around 11 I called to check on the progress. They had not even looked at it yet. They finally called me at 5pm telling me what they think was the problem, but explained that I could drive it until parts came in. When I went to pick up my vehicle, I got in to find my head rest broken! It had absolutely nothing to do with why I took my Jeep in! They ended up having to order my head rest, taking a full week before it came in and another 3 hours of my time to get it dropped off and fixed. Every single time I have ever had to use this dealership, it’s been a horrible experience! I will take my vehicle out of town for service going forward. More

by MRS_ASOTO21 Verified Customer Verified Customer

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Always top notch Everyone at Chrysler Jeep Dodge Ram Fiat of San Angelo is always so helpful and patient and they go out of their way for customer service. Everyone at Chrysler Jeep Dodge Ram Fiat of San Angelo is always so helpful and patient and they go out of their way for customer service. More

by AMANDA.RIOJAS Verified Customer Verified Customer

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Todd and Lexi are awesome! Lexi kept me updated throughout the repair process and had amazing customer service skills. She listened to my needs and got my car taken care of as s Lexi kept me updated throughout the repair process and had amazing customer service skills. She listened to my needs and got my car taken care of as soon as it was possible. When I stopped in to pick up my car, I was greeted by Todd and Lexi, who had already pulled my car up so it was ready. Everything was repaired correctly and I’m completely satisfied with my experience. More

by BSALCEDO Verified Customer Verified Customer

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Great Job done right first time. Work was complete in a timely manor. Eddie is one of the best advisors I’ve worked with he always makes sure things are goo Job done right first time. Work was complete in a timely manor. Eddie is one of the best advisors I’ve worked with he always makes sure things are good when I go in I’ll be bringing another vehicle tomorrow More

by Ulysses Thompson Verified Customer Verified Customer

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Oil change turned into oil spill I brought my truck in for an oil change on a Tuesday. The next day there was a big puddle of oil under my truck. Prior to this there was not an oil le I brought my truck in for an oil change on a Tuesday. The next day there was a big puddle of oil under my truck. Prior to this there was not an oil leak. I brought it back in and was told it needed gasket seals around the oil pan. There was also a rattle in my dashboard that wasn't there prior. I was quoted a price to replace the oil pan gasket which I agreed to pay. The job was completed the next day but the bill went above the quoted price by $65. I was charged for oil and other fees, although I have the lifetime oil change package. Alex was gracious and fixed the error. Not happy with this experience since I went in for a simple oil change with no problems prior and left with an oil leak and dashboard rattle. Alexia and Dallas were helpful. Hopefully there are no problems like this in the future when coming in for a simple oil change. I want to be able to trust my service experience and after this visit I'm less confident about future visits. More

by RICHARD.ALTER Verified Customer Verified Customer

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Saved time Thought this Uconnect update would take forever. I called and Alex told me to come in get it done in 20 minutes. Got there and Dallas and Lexi got it Thought this Uconnect update would take forever. I called and Alex told me to come in get it done in 20 minutes. Got there and Dallas and Lexi got it done. Added break light fix and tires aired up. Love these guys . Always friendly always professional More

by brian Verified Customer Verified Customer

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Sevice is just OK Went in for 3 issues. 2, oil change and auto window up and down were resolved. The third, an issue with the radio system, was not. I have had an issue Went in for 3 issues. 2, oil change and auto window up and down were resolved. The third, an issue with the radio system, was not. I have had an issue with the radio system in my truck since I bought it. At first I thought it was Sirius XM, but no other vehicle I own has this problem. They replaced the unit, and the problem is even worse. When I spoke with the tech, I was told that she has the same issue. They checked and didn't find anything wrong. I asked if they could again, replace the unit, since the vehicle is still under warranty. She was supposed to ask her manager and get with me the next business day. To date, I have not heard anything. More

by EDWARDELEWIS Verified Customer Verified Customer

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Great customer service Alex was very helpful and considerate of my time and finances, he was straightforward with pricing and did not try to give me the runaround. Alex was very helpful and considerate of my time and finances, he was straightforward with pricing and did not try to give me the runaround. More

by DIAMOND.MCCLENDON Verified Customer Verified Customer

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Quick, easy, and painless. Oscar did an amazing job getting me into a truck that I needed where no one else could. He literally made a miracle happen and I won't hesitate to do Oscar did an amazing job getting me into a truck that I needed where no one else could. He literally made a miracle happen and I won't hesitate to do business with him again. More

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