Lexi Montero | Page 5

The service team did a good job. Lexi always informative on questions asked. Appointment scheduling easy online. Lexi always informative on questions asked. Appointment scheduling easy online. More

by Roland Verified Customer Verified Customer

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They did a great job. I received fast service as always from them. I use their service department for all of my vehicles. I received fast service as always from them. I use their service department for all of my vehicles. More

by HEATHER60 Verified Customer Verified Customer

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Very easy to get an appointment compared to some other automotive dealers, and quick service. automotive dealers, and quick service. More

by dmacamaro Verified Customer Verified Customer

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I have never had any problems with this dealership and I’m confident that if there were it would be taken care of. Amy goes out of her way to make sure the job gets done and answers all your questions.. p I’m confident that if there were it would be taken care of. Amy goes out of her way to make sure the job gets done and answers all your questions.. prompt service and attention to detail More

by steelerskevil12 Verified Customer Verified Customer

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Originally I had rave reviews for this dealership. Then 3 weeks after purchasing my used wrangler the check engine light came on. I took it to their service center and they say the issue is that my fu Then 3 weeks after purchasing my used wrangler the check engine light came on. I took it to their service center and they say the issue is that my fuel pump and gas tank are so rusted that vapor was leaking. Apparently the 128 point inspection that they assured it went through before I purchased it didn't cover that and that they must have "missed" noticing the fuel pump and gas tank being so rusted. The also told me all the additional warranties I had purchased didn't cover these parts and I would have to pay $3,600 to have them replaced (again just 3 weeks after purchasing the vehicle). When the person who took my vehicle in to be looked at started complaining that they had sold me a lemon they quickly got a manager and after reviewing the issue (and taking down the Internet link to their recommendations) they said that only the fuel pump needed to be replaced and they would cover it. I would still be praising them if not that two days after getting the vehicle back I tried filling the gas tank and the station's pump kept shutting off as if my tank was full. I took my vehicle back (I dropped it off on a Sunday) and after finally being able to get a hold of my service advisor on Tuesday (cause usually I call and get put on hold for five to ten minutes before being told that anyone i try to get a hold of there is busy and will call me back which usually did not happen) and was told that now the issue is the gas tank is so rusted that it won't vent vapor with new fuel pump on it and that the pressure is causing the issues with trying to fill the tank and that now it will be $1,800 to fix and they would not budge when I complained even though they said they "understand my frustration". I asked multiple times to speak with a manager and was again put on hold and then told they would call me back and after two more days of this I decided to take my vehicle back and seek a second opinion More

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Everyone I spoke with was very pleasant and provided detailed information. I like the text messages updates as well. Thank you. detailed information. I like the text messages updates as well. Thank you. More

by jackiel1 Verified Customer Verified Customer

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Not receiving any phone calls on the status. i had to call to find out. Receiving way too many texts and emails to remind me of the appointment. The vehicle in question was in the shop for an oi i had to call to find out. Receiving way too many texts and emails to remind me of the appointment. The vehicle in question was in the shop for an oil change March, the inspection June then for a electronic issue just recently. It was the third trip in that I was told about the 80,000-mile suggested maintenance. It had 80,000 back in March. Why did it take three trips in to get notified?? More

by rmertz2929 Verified Customer Verified Customer

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Good sevice they took time telling me about the car. they were all friend. fast they were all friend. fast More

by MRCHECKS Verified Customer Verified Customer

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The fastest service I've ever got! The oil change and wheel problem fix in less than two hours. So fast and smooth! The oil change and wheel problem fix in less than two hours. So fast and smooth! More

by zhu Verified Customer Verified Customer

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Always a fantastic experience! I've used Sands for 10+ years, and whether I'm buying a vehicle or having one serviced, I can always count on great communication, quality work and e I've used Sands for 10+ years, and whether I'm buying a vehicle or having one serviced, I can always count on great communication, quality work and exceptional interactions with the staff! More

by tntaylor20 Verified Customer Verified Customer

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