Lexi Montero | Page 6

always friendly and got me in and out in short order while doing a great job - great dealer to work with while doing a great job - great dealer to work with More

by apm Verified Customer Verified Customer

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Fast and friendly service. We always enjoy visiting the dealership and speaking to the friendly staff. We always enjoy visiting the dealership and speaking to the friendly staff. More

by Ja182 Verified Customer Verified Customer

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The service advisor levi is awesome and so is Ryan Davis mechanic and they are the only reason I go there! mechanic and they are the only reason I go there! More

by 1979sarge Verified Customer Verified Customer

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Very quick turn around time and attentive service writers. Thank you again Sands for servicing our Ram Promaster’s writers. Thank you again Sands for servicing our Ram Promaster’s More

by bpiovesan Verified Customer Verified Customer

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Very satisfied with the service very satisfied with the customer service it is silly to have someone write 15 words customer service it is silly to have someone write 15 words More

by KENCARIFI Verified Customer Verified Customer

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I have been an avid Jeep owner for nearly four decades; obviously, I love the brand and until recently experienced superb service. My husband and I tried in vain to rectify our unsatisfactory outcomes by d obviously, I love the brand and until recently experienced superb service. My husband and I tried in vain to rectify our unsatisfactory outcomes by directly contacting Service Manager Ray McKnight and General Manager Dave LaBar. We received no response from either party regarding a missing hitch cover that someone removed during a service repair appointment and an incomplete service issue. Both of these unresolved issues should serve as a warning to current and potential Jeep/Chrysler customers of Sands Chrysler Jeep Dodge Ram, located in Quakertown, PA. I brought my 2018 Jeep Grand Cherokee in for multiple service issues in March of 2025. After a week, I picked it up and received a detailed itemization of the repairs that had been completed. Shortly after, I noticed the hitch cover was missing, causing me significant inconvenience. Ms. Malone from the service department informed me that it likely came off while driving, as it was only attached with three clips.  Unsatisfied with this, I contacted Service Manager Ray McKnight, who initially responded promptly. He ordered a replacement cover, but during installation, we discovered the metal strip was missing as well, further delaying the resolution. After returning multiple times, on May 3, 2025, I was informed that the part had not arrived and would be reordered if necessary, prolonging the resolution process.  On May 29, 2015, I again reached out to Mr. McKnight to address two concerns: following up on both the hitch cover part and an issue regarding a motor fan blower that was one of the repairs completed in March, which was still unresolved.  At the time of service, my extended warranty covered all repairs; however, it expired at the end of April, which I had previously communicated. After receiving no response from Mr. McKnight, my husband reached out multiple times, including an email and several voicemails. Several weeks later, he contacted Sands Auto Group customer service and spoke with Ben, who mentioned that Mr. Sands would be available to discuss our concerns and would return our call. We never heard from Mr. Sands.  Frustrated with the lack of communication, my husband ordered the missing part from Bergey’s in Souderton, paid for it, and installed it himself. This disappointing experience stemmed from an error in the service department at Sands. While I understand such things can happen at busy dealerships, the poor communication has eroded my trust in them. Trust is the most essential word when it comes to purchasing anything, especially of such magnitude as a vehicle. There is nothing worse than being unable to trust the people and policies that stand behind the Jeep vehicles. My husband's decision to forego trading his BMW for a Jeep at Sands and instead return to his BMW Dealership is a clear indication of the impact of this experience on our future business. More

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The best dealership and service center in the Leigh Valley. Sands treats it's customers like family a d always goes above and beyond for customer satisfaction.A customer of this dealership since 1998. Valley. Sands treats it's customers like family a d always goes above and beyond for customer satisfaction.A customer of this dealership since 1998. AAA+++ all the way!!!! More

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Service is great and I feel very comfortable with everyone at Sands. Always a good experience there. everyone at Sands. Always a good experience there. More

by lonniberger Verified Customer Verified Customer

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Extremely helpful in contacting extended warranty company for me and sorting out coverage and covered parts for me and sorting out coverage and covered parts More

by judygeiser Verified Customer Verified Customer

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Everyone was very nice. I wish they would have figured out what my hybrid Jeep turned off on me and why when it changes from electric to hybrid on the turnpike I loose accel I wish they would have figured out what my hybrid Jeep turned off on me and why when it changes from electric to hybrid on the turnpike I loose acceleration. More

by jsshortnsweet Verified Customer Verified Customer

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