Lexi Montero | Page 7

This dealer ship has helped me out in so many ways. I just want to give a special thank you to Lexi Montone and Dustin for helping me out when I come to this dealership. They are both very kindhearted I just want to give a special thank you to Lexi Montone and Dustin for helping me out when I come to this dealership. They are both very kindhearted and they never hesitate to give a helping hand. Thank you Lexi and Dustin for wonderful service. More

by swolldm Verified Customer Verified Customer

Report | Print

Everthing was done in a timely manner. Truck works great with no issues. Will continue to have my vehicles serviced at sands. Truck works great with no issues. Will continue to have my vehicles serviced at sands. More

by jebender31 Verified Customer Verified Customer

Report | Print

My rating has no bearing on Lexi, but on your entire process. Vehicle had a 9am appointment for PMs and oil change. Should've taken about 45 min tops. Nearly 2 hours later I finally got out of the dea process. Vehicle had a 9am appointment for PMs and oil change. Should've taken about 45 min tops. Nearly 2 hours later I finally got out of the dealership. What is the point of an appointment without timeliness? More

by kevin.miller Verified Customer Verified Customer

Report | Print

Actually Amy was out to lunch when I came to pick up my Jeep. Lexi Montone and Ray helped me. I’m a senior citizen on social security, and my bill was pricy. My back up camera has been a long time problems Jeep. Lexi Montone and Ray helped me. I’m a senior citizen on social security, and my bill was pricy. My back up camera has been a long time problems. Your service department could never find the problem till I brought it in doing the problem. Ray and Lexi did some research and found a discount for me. Every little bit helps. Thank you both.I appreciate your time and effort. More

by violetsimmler Verified Customer Verified Customer

Report | Print

Sands has the best service and most courteous people. I’m proud to be a customer here. It has been years and hopefully will continue as such. I’m proud to be a customer here. It has been years and hopefully will continue as such. More

by fgsgems Verified Customer Verified Customer

Report | Print

The service team did a good job. Lexi always informative on questions asked. Appointment scheduling easy online. Lexi always informative on questions asked. Appointment scheduling easy online. More

by Roland Verified Customer Verified Customer

Report | Print

They did a great job. I received fast service as always from them. I use their service department for all of my vehicles. I received fast service as always from them. I use their service department for all of my vehicles. More

by HEATHER60 Verified Customer Verified Customer

Report | Print

Very easy to get an appointment compared to some other automotive dealers, and quick service. automotive dealers, and quick service. More

by dmacamaro Verified Customer Verified Customer

Report | Print

I have never had any problems with this dealership and I’m confident that if there were it would be taken care of. Amy goes out of her way to make sure the job gets done and answers all your questions.. p I’m confident that if there were it would be taken care of. Amy goes out of her way to make sure the job gets done and answers all your questions.. prompt service and attention to detail More

by steelerskevil12 Verified Customer Verified Customer

Report | Print

Originally I had rave reviews for this dealership. Then 3 weeks after purchasing my used wrangler the check engine light came on. I took it to their service center and they say the issue is that my fu Then 3 weeks after purchasing my used wrangler the check engine light came on. I took it to their service center and they say the issue is that my fuel pump and gas tank are so rusted that vapor was leaking. Apparently the 128 point inspection that they assured it went through before I purchased it didn't cover that and that they must have "missed" noticing the fuel pump and gas tank being so rusted. The also told me all the additional warranties I had purchased didn't cover these parts and I would have to pay $3,600 to have them replaced (again just 3 weeks after purchasing the vehicle). When the person who took my vehicle in to be looked at started complaining that they had sold me a lemon they quickly got a manager and after reviewing the issue (and taking down the Internet link to their recommendations) they said that only the fuel pump needed to be replaced and they would cover it. I would still be praising them if not that two days after getting the vehicle back I tried filling the gas tank and the station's pump kept shutting off as if my tank was full. I took my vehicle back (I dropped it off on a Sunday) and after finally being able to get a hold of my service advisor on Tuesday (cause usually I call and get put on hold for five to ten minutes before being told that anyone i try to get a hold of there is busy and will call me back which usually did not happen) and was told that now the issue is the gas tank is so rusted that it won't vent vapor with new fuel pump on it and that the pressure is causing the issues with trying to fill the tank and that now it will be $1,800 to fix and they would not budge when I complained even though they said they "understand my frustration". I asked multiple times to speak with a manager and was again put on hold and then told they would call me back and after two more days of this I decided to take my vehicle back and seek a second opinion More

Report | Print