Libby Somers | Page 5

Professional throughout Kelley organization! From the exceptional management of Scott Brooks and his team and Libby Somers, my go-to sales advisor, are all extremely customer orientated! I work From the exceptional management of Scott Brooks and his team and Libby Somers, my go-to sales advisor, are all extremely customer orientated! I work with dealers all over the Midwest and I chose to purchase several vehicles from the Kelley's and have each serviced by the "best of the best" service department I've had the pleasure of doing business with. Scott Brooks and his entire team make you feel like "family" and treat you with total respect. BMW of North America is fortunate to have this "Team" representing their franchise. Scott Highs Service Team are also exceptional and I really appreciate the video review the service technical provides as part of the serving of my vehicles. Clearly, the service department is "Top Drawer" that differentiates them from any other service shop. More

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I think Scott Brooks is arrogant and condescending. I will be taking my business elsewhere because of him. I will be taking my business elsewhere because of him. More

by brohleder2002 Verified Customer Verified Customer

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I can’t say enough good things about the experience I had with BMW of Fort Wayne, specifically working with Libby Somers, on the purchase of my BMW. Libby took the time to help me find the absolute perfect v with BMW of Fort Wayne, specifically working with Libby Somers, on the purchase of my BMW. Libby took the time to help me find the absolute perfect vehicle and the entire process was truly a pleasure. Libby exudes professionalism and it’s clearly evident to me she cares a great deal about her customers and is an expert on the products she is selling. Not only will I be purchasing my next vehicle from her, I will highly recommend her to family and friends. More

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Disappointed with the entire purchase of my new car. After I purchased my vehicle I would venture to say they never prepped the vehicle for delivery. The tires under inflated as they were on the test After I purchased my vehicle I would venture to say they never prepped the vehicle for delivery. The tires under inflated as they were on the test drive. The dealer plate was left on vehicle ( I had to send it back through FedEx, my expense). I was told at the time of my purchase they would be sending my title and plate but that this would take a few days. After a couple of weeks I had to text my salesperson and inquire as to when I would be receiving these very important details along with some winter mats. I received a text back they would check into it. No phone call. This past week I received a registered letter with the document's containing the information required to get my title and plate on my own. I did call the dealership to convey my disappointment. More

by patricia8 Verified Customer Verified Customer

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Libby, exceptional customer service delivered, thank you for your honesty, dedication and going above and beyond. Thank you for your honesty, dedication and going above and beyond. Thank you More

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This has been my dealer since I first arrived in 2004. Except for my first salesperson, each one has been uniformly excellent and helpful. I was extremely pleased with Caleb snd Scott and of course Doug a Except for my first salesperson, each one has been uniformly excellent and helpful. I was extremely pleased with Caleb snd Scott and of course Doug and his staff More

by stapletm Verified Customer Verified Customer

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Had a great experience with Libby! She was on top of things and communicated well despite the holiday weekend. Thanks, Libby! She was on top of things and communicated well despite the holiday weekend. Thanks, Libby! More

by allencory Verified Customer Verified Customer

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This dealership has gone above and beyond and exceeded all my expectations with their customer service and professionalism. all my expectations with their customer service and professionalism. More

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Libby was great to work with, walk us through the purchase process and we especially appreciated the way the vehicle was prepared for us including a beautiful bow. purchase process and we especially appreciated the way the vehicle was prepared for us including a beautiful bow. More

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Fast and easy. Worked with me and my trade-in price. Mike made everything simple for me. Worked with me and my trade-in price. Mike made everything simple for me. More

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