Linda Midlam | Page 3

Returned for service for the third time. The first two times did not resolve the issue. Returning for service was not a good use of my time and as the saying goes "fool me once, shame on m The first two times did not resolve the issue. Returning for service was not a good use of my time and as the saying goes "fool me once, shame on me.....fool me twice , shame on you !!" I don't know exactly where to point my ire; is it the service technicians, is it the service department or is it a Hyundai design flaw. The cost of the attempt at second repair was covered by Tamiami Hyundai, the cost of the third repair attempt was split between myself an Tamiami Hyundai. Never the less, the entire sequence has been frustrating. More

by Panther74 Verified Customer Verified Customer

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I do not recommend this dealer. The internet price was hiked up with many extra fees that made no sense. The car I bought from them refused to start very next day. It vibrates on id The internet price was hiked up with many extra fees that made no sense. The car I bought from them refused to start very next day. It vibrates on idle and latch in the trunk doesn’t work to lay the seat flat. I took it back to them explaining that it had to be a starter issue as the battery was fine and key fob was working. They replaced the battery two days later and told me that I was on my own. Here’s the kicker, the service report says that I reported a dead battery. The problem became even worse after that. It went from being an intermittent problem to the car not starting at all. Now the car sits in the driveway unable to start. I have a car payment due next month on a car that’s not even drivable unless I sink even more money into it. Now I wonder what else might be wrong with this car. More

by watsdny Verified Customer Verified Customer

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Kenneth was very professional and finally found what was wrong with the car. He handed off to Jamie and rented scar for my use wrong with the car. He handed off to Jamie and rented scar for my use More

by seyfood Verified Customer Verified Customer

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I was very satisfied with the customer service and the dealer services that is the reason I am a repetitive customer since 1999 and I always be a customer thank you very much for the treatment and servic dealer services that is the reason I am a repetitive customer since 1999 and I always be a customer thank you very much for the treatment and service I received from your Hunday dealer have a great weekend More

by DEARMASR Verified Customer Verified Customer

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I worked with Linda in Service. She carefully explained what was needed and the cost. She also found me a discount AND had my car washed. Mind you, the car had been sitting outside She carefully explained what was needed and the cost. She also found me a discount AND had my car washed. Mind you, the car had been sitting outside for 9 months and was filthy. More

by MCPHEE8800 Verified Customer Verified Customer

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Vehicle was towed to shoo at night because of a no start issue. Linda was able to get it in the shop the next morning and it was completed by end of day. issue. Linda was able to get it in the shop the next morning and it was completed by end of day. More

by GIUSEPPEMARRA1983 Verified Customer Verified Customer

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High quality service, communication and overall staff at Tamiami. Clearly explained the services and needs available and gave me best option as a customer. Tamiami. Clearly explained the services and needs available and gave me best option as a customer. More

by acassano1 Verified Customer Verified Customer

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Very disappointed in the overall service experience with Tamiami Hyundai. At the beginning of this warranty repair, I was told it would be at least 3-4 days for the vehicle to be diagnosed, and at that poi Tamiami Hyundai. At the beginning of this warranty repair, I was told it would be at least 3-4 days for the vehicle to be diagnosed, and at that point they would decide if my service warranted a loaner vehicle. That alone was surprising, and something I have never heard from any delaership before. My service rep Linda NEVER called or texted with updates on my vehicle, nor did she return my calls. When I was able to speak with her live, she would commit to calling me back with an update when she learned more and then did not. She would only reply to my email requests for information. While Linda may not be able to control how a service event is going (parts delays, diagnostic delays, etc), communication is one thing she can absolutely control. To simply call and say “I have no new news, but we are doing everything we can to keep the process moving” would have given me confidence that my service was being well-handled. In the absence of communication, I had a lack of confidence in Tamiami Hyundai’s Service team. The service event took 18 days, but the car appears to be fixed properly. More

by ANDREWASTOKES Verified Customer Verified Customer

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Very very long delay in service. excuse: not enough people. Not my problem. Will never go back excuse: not enough people. Not my problem. Will never go back More

by ROSYDEB1 Verified Customer Verified Customer

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Pos: Linda M is always helpful and knowledgable! Neg: I could have combined 2 trips, if the mother company would have sent a letter in advance notifying me of the seat belt recall. Neg: I could have combined 2 trips, if the mother company would have sent a letter in advance notifying me of the seat belt recall. More

by LSCOTT66 Verified Customer Verified Customer

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