Lisa Rice | Page 20

Rich Holley was a pleasure to work with. He made the courtesy delivery very smooth and trouble free. He made the courtesy delivery very smooth and trouble free. More

by Shannon.young Verified Customer Verified Customer

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Stingray provides excellent customer service whether sales or service. I drive extra miles passing other dealerships to get the great service! sales or service. I drive extra miles passing other dealerships to get the great service! More

by sagepm Verified Customer Verified Customer

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We came for service appointment and we were shocked at how great we were treated. The service dept. is staffed with great employees that make you feel welcomed. how great we were treated. The service dept. is staffed with great employees that make you feel welcomed. More

by Lj2654senior Verified Customer Verified Customer

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I always have great service. Lisa is always so pleasant when scheduling a service. Waiting room is spacious and clean Lisa is always so pleasant when scheduling a service. Waiting room is spacious and clean More

by RAINEY4120 Verified Customer Verified Customer

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Great service department Thumbs up for Joe Okatt Thumbs up for Lisa Clean waiting area Fast in and out up for Lisa Clean waiting area Fast in and out More

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Great service. Disappointed no rental available especially since my car was there for a week and a half Disappointed no rental available especially since my car was there for a week and a half More

by SRIGS2 Verified Customer Verified Customer

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Matt Keith was awesome on helping me resolve my issue even after the original issue had been fixed. even after the original issue had been fixed. More

by Crystal C. Verified Customer Verified Customer

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Quick delivered on time. Friendly atmosphere. Clean and friendly customers. Completed my oil change tire rotation and update to software in 60 minutes Friendly atmosphere. Clean and friendly customers. Completed my oil change tire rotation and update to software in 60 minutes More

by Garfarms Verified Customer Verified Customer

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Everyone is so pleasant in the service department and also when they answer the phone. They keep you informed as to what is going on with the vehicle I would like to acknowledge Joe Platt and Lisa Rice s also when they answer the phone. They keep you informed as to what is going on with the vehicle I would like to acknowledge Joe Platt and Lisa Rice so nice always. More

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I'm not a mechanic but it's literally impossible to properly change the oil/filter, rotate the tires, check air pressure, check fluid levels, safety check, etc in 15 minutes. Maybe you've got a reti properly change the oil/filter, rotate the tires, check air pressure, check fluid levels, safety check, etc in 15 minutes. Maybe you've got a retired Nascar pit crew in the shop? While the 15 minutes may impress some folks and be profitable, it's unrealistic from a long term maintenance perspective. The advisor told me the steering wheel vibration was due to "road force" issues with the tires but couldn't explain road force. Luis ask someone and provided an analogy referring to "springs in the tire" that confused me even more. To the best of my knowledge, no one manufactures tires with springs. The shuttle driver was one hour late to pick me up. I spoke with Luis (advisor) the day before I was to pick up the SUV and agreed on a 9am pick up. I had ask for a 8am pick up but Luis said the shuttle driver started at 8am so we agreed on 9am.Luis did not and had not coordinated with the shuttle driver until I talked with him at 9:45. ( I called twice before I was able to contact Luis/I'm aware these advisors are busy and help is difficult to get these days) Fortunately, Lisa called the shuttle driver (Jerry) and got him to pick me up on his return trip. This delay caused me to be late for my 10am meeting. The services (car wash, vacuum, loaner car, safety check list etc) have diminished while the cost has increased. The display of corvettes for owner/staff use and the custom/collectible cars occupying the service lanes indicates the margins are good. It also indicates the focus is not on the customer. It's a company car but I have discretion on the type of vehicle and where it's serviced. I prefer to have the appropriate dealer service my personal and company vehicles. More

by jerry.leslie Verified Customer Verified Customer

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