Lisa Rice | Page 21

I'm not a mechanic but it's literally impossible to properly change the oil/filter, rotate the tires, check air pressure, check fluid levels, safety check, etc in 15 minutes. Maybe you've got a reti properly change the oil/filter, rotate the tires, check air pressure, check fluid levels, safety check, etc in 15 minutes. Maybe you've got a retired Nascar pit crew in the shop? While the 15 minutes may impress some folks and be profitable, it's unrealistic from a long term maintenance perspective. The advisor told me the steering wheel vibration was due to "road force" issues with the tires but couldn't explain road force. Luis ask someone and provided an analogy referring to "springs in the tire" that confused me even more. To the best of my knowledge, no one manufactures tires with springs. The shuttle driver was one hour late to pick me up. I spoke with Luis (advisor) the day before I was to pick up the SUV and agreed on a 9am pick up. I had ask for a 8am pick up but Luis said the shuttle driver started at 8am so we agreed on 9am.Luis did not and had not coordinated with the shuttle driver until I talked with him at 9:45. ( I called twice before I was able to contact Luis/I'm aware these advisors are busy and help is difficult to get these days) Fortunately, Lisa called the shuttle driver (Jerry) and got him to pick me up on his return trip. This delay caused me to be late for my 10am meeting. The services (car wash, vacuum, loaner car, safety check list etc) have diminished while the cost has increased. The display of corvettes for owner/staff use and the custom/collectible cars occupying the service lanes indicates the margins are good. It also indicates the focus is not on the customer. It's a company car but I have discretion on the type of vehicle and where it's serviced. I prefer to have the appropriate dealer service my personal and company vehicles. More

by jerry.leslie Verified Customer Verified Customer

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On time, clean, comfortable and accomplished the job asked of them. Pleasant and knowledgeable staff. asked of them. Pleasant and knowledgeable staff. More

by RICHARDIVANICKI Verified Customer Verified Customer

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The care and customer service Joe Platt at Stingray Chevrolet provides is quite exceptional. There is no other dealership that we trust more with our vehicle maintenance. Chevrolet provides is quite exceptional. There is no other dealership that we trust more with our vehicle maintenance. More

by AVIATORBODA Verified Customer Verified Customer

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great service 🔥 hot coffee ☕️ lots of donut choices fun to look at the new cars to look at the new cars More

by WEDDINGSLANDNSEA Verified Customer Verified Customer

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Lisa and Joe are the best! Lisa is always friendly and goes out of her way to be helpful. I appreciate Joe being up front and honest about any service needed on my vehicle. He Lisa is always friendly and goes out of her way to be helpful. I appreciate Joe being up front and honest about any service needed on my vehicle. He always explains things to me and gives me a fair estimate and often comes up with a discount or coupon for me. More

by Donna M Verified Customer Verified Customer

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Went for a recall. The experience was painless, the team was very accommodating and knowledgeable. It was taken care of in less than 3 days. The experience was painless, the team was very accommodating and knowledgeable. It was taken care of in less than 3 days. More

by MORGAN36912 Verified Customer Verified Customer

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Everything was great, the team is always friendly and provide fast service. My advisor is the best provide fast service. My advisor is the best More

by roland.d.welch Verified Customer Verified Customer

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They get You right in and out Great Job, will continue to go to Stingray Chevrolet go to Stingray Chevrolet More

by abeard1123 Verified Customer Verified Customer

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Amazing Staff In Service. Very Understanding With Your Car Issues.Will Come Again ! In and out quick Very Understanding With Your Car Issues.Will Come Again ! In and out quick More

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Great customer service our appointment got rescheduled and the service writer ms Phillips got us an appointment for next week right away would definitely recommend them to anyone and the service writer ms Phillips got us an appointment for next week right away would definitely recommend them to anyone More

by merryman5182 Verified Customer Verified Customer

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