Lisa Rice | Page 50

Excellent fast service Arrived on time for my appointment. Was in and out in no time. Appointment was easy to set with Lisa and Jay was pleasant and efficient. I will be bac Arrived on time for my appointment. Was in and out in no time. Appointment was easy to set with Lisa and Jay was pleasant and efficient. I will be back and recommend anyone that will listen. More

by Cckcr Verified Customer Verified Customer

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Horrifying. Beware of this major dealer Stingray Chevrolet Purchased a 2019 Chevrolet HD3500 from Stingray in February of 2019. The truck has an emissions filter issue. This part is under warranty according to Purchased a 2019 Chevrolet HD3500 from Stingray in February of 2019. The truck has an emissions filter issue. This part is under warranty according to the manual. I initially brought it to another dealership to get repaired since Stingray is over 60 miles away. I purchased my vehicle from Stingray because I trusted and believed in them and what they advertise. Once I needed service help with my truck, what I received was a 45-day wait in their service parking lot and a 30-day threat to remove my vehicle from their property. This is from John Whaley the General Manager of Stingray Chevrolet. My truck still sits there now. They wanted $3000 for this part and agreed with the other dealer that the part is not under warranty even though it CLEARLY states that it is in the manual. I filed a complaint with the State of Florida. Stingray is refusing to fix my truck whether I pay or not. I was abused and disrespected by most employees in the service department. The Director of Service Justin told me if I do not like waiting I can tow my truck. Well, apparently this is what I have to do. Why would I buy any vehicle from Stingray? My warranty was voided by GM becuse they claim I was idling too much. I have several trucks. So I was able to use other trucks and also had to buy another truck to prevent my business from losing revenue. I am glad this was not my only truck. If it was, I may have lost my home, business, and family due to financial stress. I was not offered a loaner and had to take an uber home. This was a humiliating and hurtful experience for me. At this point in time I am at the mercy of the State of Florida. I was promised the part was in transit over 10 days ago. I am devastated. I called Action News and spoke with Jackie. I am hoping she can help me. More

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Outstanding Had 2 send my son cuz I was working, he showed up early, and called me shortly there after, saying they were already done and heading home... thank u Had 2 send my son cuz I was working, he showed up early, and called me shortly there after, saying they were already done and heading home... thank u so much... More

by pthaydock Verified Customer Verified Customer

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service of vehicle Joe Platt, Claudia & Lisa, assisted in ensuring the service on my vehicle was completed. They have always provided great professional service while h Joe Platt, Claudia & Lisa, assisted in ensuring the service on my vehicle was completed. They have always provided great professional service while having a sincere friendly concern. More

by Stingray Verified Customer Verified Customer

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Excellent Service Once Again! Joe and Lisa were excellent as always. They both turned a stressful experience (where my vehicle had to be towed) into an easy and effortless one! Tha Joe and Lisa were excellent as always. They both turned a stressful experience (where my vehicle had to be towed) into an easy and effortless one! Thanks again! More

by kauffmcr Verified Customer Verified Customer

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1 star service Would not fix my 50,000 dollar truck with out me paying up front then being reimbursed. I just handed gm a check on Thursday. Now on Tuesday-they won’ Would not fix my 50,000 dollar truck with out me paying up front then being reimbursed. I just handed gm a check on Thursday. Now on Tuesday-they won’t do what’s right and fix the truck. More

by Rdavis Verified Customer Verified Customer

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safety recall I was met quickly and very pleasantly. Everyone took care of my request in short order and I left with a smile on my face I was met quickly and very pleasantly. Everyone took care of my request in short order and I left with a smile on my face More

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It was a good experience Very good customer service overall. I would recommend people to you. Everything was done in a good time. Best service so far. Thank you for everything Very good customer service overall. I would recommend people to you. Everything was done in a good time. Best service so far. Thank you for everything. More

by Pdlott32 Verified Customer Verified Customer

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satisfied service was professional. Came to tell me and show me why I also needed 2 new tires. Kept me informed of progress and approximately how long it woul service was professional. Came to tell me and show me why I also needed 2 new tires. Kept me informed of progress and approximately how long it would take. More

by bkdoodlebug Verified Customer Verified Customer

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superior customer service Bill Sutton took care of me again , it’s great to deal with good communicators such as bill , it’s become a rarity these days. he understands your obj Bill Sutton took care of me again , it’s great to deal with good communicators such as bill , it’s become a rarity these days. he understands your objective and respects your time and keeps me posted with any evolving discoveries on my vehicle or allotted time that was estimated. i like the email check-in and Lisa Rice did great with scheduling also very little waits upon arrival - they get right to me to check me in , great waiting area - makes vehicle maintenance almost a pleasure. also i emailed a question and bill called me the next day with explanation, simple things but they don’t happen elsewhere as the devil is in the detail. i will never go back to the place in my neighborhood (tampa palms)- not even for a simple tire balance because everyone there moves so slow it’s like they are dead or on there cell phone it’s a joke and estimated times never even close. you have a greeter lady in the wait room and i’m just not fond of being bothered unless you have pertinent info but she was very nice and not overbearing and i like the fact she will check on my job if i ask, i just think she could achieve the same service without a bunch of questions but i will say she realized i didn’t want to be bothered and it’s nice she picked up on it - i noticed lots of folks appreciated her checking in with them, and many were chatty - i just wanted to work on my email and she sensed that so nothing negative about her just not my thing. great cookies btw! company car wheels fleet so i don’t look at pricing i’m all about service and wait area to do my computer work. More

by Opie from Hog County Verified Customer Verified Customer

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